Error 0x80070002 on one Windows Server 2016

prolannic

prolannic

Active member
Joined
Jul 26, 2022
Posts
42
We have a Windows Server 2016 that receives the following Error when installing Windows Update (CUs for Windows and .net Framework): 0x80070002
We already ran dism /online /cleanup-image /scanhealth but no corruptions were found. Also we've resetted Windows Update and recreated SoftwareDistribution. SFC /scannow also found no errors.

Attached you find the logs which include CBS logs, the ComponentsScanner logs and setupapi.dev logs.
 

Attachments

Hi @prolannic,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team
 
Rich (BB code): 
2024-12-18 09:03:21, Error                 CBS    Failed to call external evaluate applicability on package: Package_34_for_KB5011570~31bf3856ad364e35~amd64~~14393.5001.1.0, Update: 5011570-54_neutral [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]

Hi,

Export CBS (Component Based Servicing) hive
  • Click on the Start button and type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
    Code: 
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (*.*).

    622dbef75cd3a-Export-CBS-hive.png

  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send > Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
  • If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.
 
Hi,

Follow these instructions to install an update with DISM.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following command into it, and press enter. (Leave the CMD window open!)
Code: 
MD C:\WUTemp
  • Now, download the following update (KB5011570) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
    Downloadlink: KB5011570
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe windows10.0-kb5011570-x64_5158690215f1809f8d15e13f49f576c549219fdf.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5011570-x64.cab
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
Please do the following for another update:

Follow these instructions to install an update with DISM.
  • Open the Start menu of Windows and type CMD.
  • When you see Command Prompt on the list, select the option Run as administrator.
  • Copy and paste the following command into it, and press enter. (Leave the CMD window open!)
Code: 
MD C:\WUTemp
  • Now, download the following update (KB3199209) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
    Downloadlink: KB3199209
  • Copy and paste the following commands one at a time into the command prompt and press enter after each.
Code: 
CD C:\WUTemp
EXPAND.exe windows10.0-kb3199209-x64_3af43438b2a10b119d2096ed6f085ab037c2362e.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB3199209-x64.cab
  • Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.
 
Please reboot the server, run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 
DISM completed sucessfully, I restarted the server and rerun Windows Update, but the same error occurred. Attached a new CBS log
 

Attachments

Hi,

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Files button.
Code: 
Package_30_for_KB3199209~31bf3856ad364e35~amd64~~10.0.1.0*
  • When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
  • Post the logfile Search.txt as attachment in your next reply.
 
Please run the following command in an elevated prompt and copy - paste the result in your next post.
Code: 
DISM /online /cleanup-image /AnalyzeComponentStore
 
Please run the following command in an elevated prompt and attach Packages.txt to your next post.
Code: 
DISM /online /get-packages /format:table > "%USERPROFILE%\desktop\Packages.txt"
 
Here is the Packages.txt. I already restartet the server and run the command again (because of uninstall pending), but nothing changed
 

Attachments

Please do the following to scan for broken packages.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top