errors trying to update to windows , error codes

[JT1]

That completed and now it is says "getting updates"

 

[JT1]

okay the windows update assistant failed. Error code is 0x80070002

 

[JT1]

windows update failed. error code 0x80070002

 

[JT1]

Sorry for the double post.

 

[Maxstar]

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[JT1]

As per your request.

 

[Maxstar]

Please run the System File Checker and post the result. If it fails attach a new copy of the CBS log.

SFC /Scannow

 

[JT1]

Ran SFC /Scannow, results show Windows Resource Protection found corrupt files and successfully repaired them. For online repairs, details are included in the CBS log file.

 

[Maxstar]

Please attach the latest CBS logs as you did before.

 

[JT1]

Per your request

 

[Maxstar]

Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[JT1]

Ran DISM, The restore operation completed successfully.

 

[Maxstar]

Great, please attempt to update again using the Update Assistant and post the result.

 

[JT1]

update filed again. Same error code as previous listed 0x80070002

 

[JT1]

I am uploading an error message I got before I signed up to this forum. It is a .dll error. Maybe that will be of use?

 

[Maxstar]

Hi,

Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 2. Run the System File Checker and post the result. If it fails attach a new copy of the CBS log.

SFC /Scannow

 

[JT1]

File attached, the SFC /Scannow completed, no integrity violations found

 

[Maxstar]

Please try to update again using the Update Assisntant and post the result.

 

[JT1]

Update failed, error code 0x80070002

 

[Maxstar]

Please provide the latest CBS logs.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.