[SOLVED] Fail to upgrade Windows 7 to Windows 10 – error 0xC1900101 - 0x40017

There is a hacktool present or remnants of it to use Windows and / or Office not legitimately.
It is against the rules to help people with an illegal operating system or other illegally used programs.

Do you agree that we continue to do a repair attempt for this computer that will also remove the hacktool ?
 
Hm. I have no idea, but I take this into account 🤔 It's not my laptop and the previous owner doesn't remember but he says it could be so 🙄
Surely we can remove the hack tool and try to upgrade again.
 
Okay.

Step 1:
Uninstall following programs:
- Bonjour
- COMODO Firewall
- Internet Security Essentials
Restart the machine.

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Thank you. I uninstalled all 3 apps. I ran FRST and uploaded Fixlog.txt to /Dropbox/post#24.

I see (in this log) that FRST couldn't remove that weird Opera extension - so I did it by myself in Opera app settings. And now I don't see its folder (%AppData%\Opera Software\Opera Stable\Extensions\ekkkepjmhgnbnejjkicjaepcagonagpe).
 
Good. Perform a new scan with FRST.

FRST Scan:
  1. Right-click to run FRST64.exe tool as administrator.
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.
 

Attachments

Try the upgrade again and report the result.
If it fails perform the instructions in message #17 again.
 
Collect Services Infomation:
1. Click the Start button and then type cmd in the searchbox. Right-click on cmd that comes up in the search results and select Run as administrator.
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy and paste the following into the command-prompt and hit enter.
wmic service get name,displayname,pathname,startmode,exitcode > "%USERPROFILE%\desktop\services.txt"
4. After the command runs there will be a file on your desktop named services.txt.
5. Attach this file to your next reply.
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Attach the logfile Fixlog.txt to your next reply.

Step 2:
Try the upgrade again and report the result.
If it fails perform the instructions in message #17 again.
 

Attachments

Run the command sfc /scannow in an elevated commandprompt and report the result.
If it fails copy the file C:\Windows\Logs\CBS\cbs.log to your desktop. Zip the copied file and attach it to your next reply.
 
Disconnect all devices except for the mouse, keyboard and 1 monitor.
Reboot the machine and try the upgrade again.
 
This is a laptop with no mouse. The only device connected while upgrading is the bootable USB stick with Windows 10 created by Windows Media Creation Tool.
 
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