[SOLVED] Failed to install KB3061904 and KB3049563

[The Don]

Okay uninstall of IE11 and reinstall and reboot x2 done.

 

[BrianDrab]

Good. Let's get a fresh log.

Step#1 - DISM /RestoreHealth Scan
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start
   
   button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
   
3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post: You may have to copy the file to your desktop first.
   C:\Windows\Logs\CBS\CBS.log

 

[The Don]

See link... https://www.dropbox.com/s/06gqd1g5lvwdodx/CBS.log?dl=0

Thanks

 

[BrianDrab]

It worked! That fixed the corruption. Please try the following again.

Assuming that KB3061904 is still one of the updates that is failing, please manually download and install from the link below. Let me know if it works.

https://www.microsoft.com/en-us/download/details.aspx?id=47146

If it doesn't work, please provide the following two logs. Thanks.
C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

 

[The Don]

Rats!

https://www.dropbox.com/s/06gqd1g5lvwdodx/CBS.log?dl=0
and
https://www.dropbox.com/s/7i7f40avxfc1mt4/WindowsUpdate.log?dl=0

 

[BrianDrab]

I see the issue.

2015-06-05 16:40:38, Info                  CSI    00000013 Changelist shadowed missing its manifest - Adobe-Flash-For-Windows, Version = [B]6.3.9600.17754[/B], pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
2015-06-05 16:40:38, Error                 CSI    00000014@2015/6/5:14:40:38.677 (F) base\wcp\componentstore\csd_winners.cpp(1211): Error STATUS_SXS_TRANSACTION_CLOSURE_INCOMPLETE originated in function OriginateManifestsMissingError expression: (null)

It appears there may be a manifest missing. Not sure if I can find a copy but let's see what we have. Please do the following.

Identify Adobe Manifests
1. Right-click on your Start button and select Command Prompt (Admin)
2. Copy and Paste the following in the command-prompt window
dir c:\windows\winsxs\manifests\x86_adobe-flash* >1 | notepad 1

3. Notepad will open with some information. Please copy and paste this into your next post.

 

[The Don]

Volume in drive C is W8
Volume Serial Number is 78C4-C4C3
Directory of c:\windows\winsxs\manifests
2013-08-22 10:06 100 x86_adobe-flash-for-windows-deployment_31bf3856ad364e35_6.3.9600.16384_none_06c5e1e692730e75.manifest
2013-08-22 10:08 2ÿ356 x86_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16384_none_c03fa88d85292907.manifest
2013-11-14 07:41 2ÿ430 x86_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.16456_none_c0621acb850f0509.manifest
2015-04-23 21:21 2ÿ512 x86_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17754_none_c06009218510e371.manifest
2015-05-14 02:18 2ÿ511 x86_adobe-flash-for-windows_31bf3856ad364e35_6.3.9600.17813_none_c08a4a6d84f1577d.manifest
5 File(s) 9ÿ909 bytes
0 Dir(s) 69ÿ107ÿ486ÿ720 bytes free

 

[BrianDrab]

Thanks. Looks like this particular error has never been solved without a repair install. I'd like to see if we can figure it out. Please do the following.

Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Open an elevated Command Prompt and run Dism /Online /Cleanup-Image /RestoreHealth just like you have in the past.
3. Stop Process Monitor as soon as DISM finishes or fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.

4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.

 

[The Don]

Running - since 20h44.... so last 36 minutes ---- events 5 800 000 (73%) ... is this normal to take so long?

 

[The Don]

Ok just finished.

 

[The Don]

Here is the first of the two files

https://www.dropbox.com/s/06gqd1g5lvwdodx/CBS.log?dl=0

 

[BrianDrab]

I'm a little confused. Did DISM take that long to run? You only want to run Process Monitor for as long as DISM runs and then stop it and save the file. Can you confirm?

 

[The Don]

and the other
https://www.dropbox.com/s/gzpd8opkh195knq/Logfile.zip?dl=0

 

[The Don]

Yes it took about 40 min to run ----- 20% for a long time... only ran Process Mon while DISM ran.

 

[BrianDrab]

OK, thanks. Please do the following.

1. Right-click on the Start
   
   button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   wusa /uninstall /KB:3049508

Let me know if it says it uninstalled successfully or if it says it's not installed or if you get an error of any sorts. Thank you.

 

[The Don]

Uninstalled without any message or error message of any sort.

 

[BrianDrab]

Something doesn't seem right. After copying and pasting that command and hitting enter you should have received one of two messages. If you didn't, I'm guessing the copy/paste didn't work properly. Maybe try typing it instead? Note: There is a space after wusa and after the word uninstall.

If it found the update you would have seen the following.


If it didn't find the update you would have received the following.

 

[The Don]

Okay tried it again and received the last option: The update KB304958 is not installed on this computer.

What next ?

 

[BrianDrab]

Now, do the same thing but for this KB number.

wusa /uninstall /KB:3061904

 

[The Don]

Ok done - "Not Installed"