[SOLVED] Have been unable to update Windows since December 20th, 2017

[jeanmarie]

Thank you for your time. I'm beginning to wonder if it just wouldn't be easier to reinstall Windows 10 to my system. That's what my IT person in my home state said to do as well as many of my friends who have had the same issue.

I will be traveling again - on the road from April 3rd until April 7th and may not have internet access. April 7th - April 14th I will be in one place.

Again, thank you for all your work on this issue. It's pretty frustrating, isn't it!?

Jean

 

[Corrine]

Jean, please don't do a reinstall until you hear from softwaremaniac. He may advise a reset (not reinstall) but let's see what he determines first. (Safe travels to you & Bruce!)

 

[Sysnative Windows Update]

I'm with Corrine! We are not there yet. I've contacted another colleague and we are working on your issue.

Safe travels.

 

[Sysnative Windows Update]

Hello again!

When able, please do the following again:

Have been unable to update Windows since December 20th, 2017

 

[jeanmarie]

Finally back again and able to spend all day on this if necessary! No interruptions. Slow internet, though. Here is the result of what you asked me to do on 4/3/18 at 3:28 am.

View attachment Fixlog.txt

 

[Sysnative Windows Update]

Hi, Jean!

When you check for updates which show as needed to be installed?

 

[jeanmarie]

View attachment When I check for updates on 4.15 question_Old Control Panel View.docxView attachment When I check for updates on 4.15 question.docx

Is there somewhere else I can check for updates besides System/Updates?

 

[Sysnative Windows Update]

Sorry about the delay! I am totally busy!

No, we check there.

Is the following file present:

C:\Windows\winsxs\pending.xml

 

[jeanmarie]

No. The files skip from msil to temp

View attachment Is the following file present.docx

 

[Sysnative Windows Update]

These are folders. Scroll further down, please.

 

[jeanmarie]

View attachment When I scroll further down.docx

 

[Sysnative Windows Update]

I'll get back to you in the next 24 hs.

 

[Sysnative Windows Update]

Hi Jean! Both I and my colleague are slammed currently. We are going to need some more time to figure out a fix for your problem. Apologies for the delay.

 

[Sysnative Windows Update]

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4058702

 

[Corrine]

Jean contacted me and advised that her computer updated to Windows 10 v.1803 April Update last night. With that, she asked me to close this thread with her thanks for your time. Since v.1803 essentially replaces the operating system, I advised her to start a new thread if she has any issues getting updates after the June 12 security updates are released.