hello everyone, i have multiple BSOD and crashes in my laptop i hope you can help me guys, and thank you for your time

I believe that the Lenovo Legion vantage software can switch the GPU into different modes of operation: dGPU, Hybrid Auto, Hybrid iGPU...
Have you tried switching to one of those modes?
 
Of those four dumps, three fail with the graphics driver nvlddmkm.sys. One dump shows that the failure occurred within nvlddmkm.sys itself...
Code: 
TRAP_FRAME:  fffff80110073fe0 -- (.trap 0xfffff80110073fe0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=00000000001847b0
rdx=0000000000611ec0 rsi=0000000000000000 rdi=0000000000000000
rip=fffff801255491c4 rsp=fffff80110074170 rbp=0000000000611ec0
 r8=fffff801100741b8  r9=0000000000000000 r10=0000000000497031
r11=000000000000000c r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl nz ac pe nc
nvlddmkm+0x1391c4:
fffff801`255491c4 185657          sbb     byte ptr [rsi+57h],dl ds:00000000`00000057=??
Resetting default scope

Can you try the different GPU modes suggested above to see whether it BSODs in all of them? Can you also disable the RTX 2060 in Device Manager and reboot (to unload nvlddmkm.sys) and then see whether you can make it BSOD.
 
here is more Minidump files for info Download Data package from March 14th. so i did reinstall windows again no luck, i was using only the Nvidia GPU before(AMD GPU Disabled from BIOS), now im using also the AMD integrated GPU, but no change i did remove the Nvidia GPU using DDU and used in older driver recommended in Lenovo website but still no change (here is link for Lenovo website Lenovo Support | Drivers, Troubleshooting, Warranty, Repair | Lenovo Support US ) my laptop is Legion 5-15ARH05H Laptop (Lenovo) - Type 82B1 Serial Number F2PA4R5
 
Did you reinstall Windows from bootable media or did you use the Windows Refresh feature?
 
  • Did you delete all existing UEFI partitions when you did the install?
  • Did you run Windows Update until no more updates were available?
  • Did you allow Windows Update to install all drivers or did you get them from somewhere else? If so, from where?
  • Did you check in Device Manager that every device had a driver (no yellow triangles containing black exclamation marks)?
  • Did you test the system before installing any other software or plugging in any external hardware (apart from mouse, keyboard, and monitor)?
If the answer to all the above is 'yes' then you have a hardware problem. If you've answered 'no' to any of them then this could still be a software issue - you may have reinstalled the problem for example.
 
Did you delete all existing UEFI partitions when you did the install?
i have a d partition in a separated ssd contain my files, i didn't delete that, i deleted just the c one
should i remove it physically from the laptop and delete all the partition ?
because there is like 2 or 3 small partitions with like 100 mb size
 
Ideally you should perform a custom install and delete all UEFI partitions, so delete everything except your data partition. Then, select the unallocated space and click the Next button. The installer will create the necessary partitions for you.

It's more important to know whether you tested the system after installing Windows, updates and drivers, but before installing anything else?
 
  • Run Windows update (immediately after installation) and after any reboots, until no more updates are found.

  • Then check in Device Manager that all devices have a driver installed (no yellow triangles containing black exclamation marks).
    If any devices are missing drivers look first under 'View optional updates' in Windows Update. Expand the Driver Updates section and look for a suitable driver in there.
    If there are no suitable drivers there then look on your motherboard vendor's support website and download drivers from there.
    If there are no drivers there then look on the hardware device vendor's website for a suitable driver.

  • DO NOT (ever) use a third-party driver search and install tool (like DriverEasy).

  • Then test the system as thoroughly as you can but DO NOT install any other software or plug in any additional hardware.

  • You were experiencing multiple BSODs and crashes according to your OP, so testing it in this pristine state for a day should be long enough to see whether it BSODs/crashes.

  • If it does BSOD/crash in this pristine state then you almost certainly have a hardware problem and we'll tell you what tests to run to find out what.

  • If it doesn't BSOD/crash in this pristine state then SLOWLY reinstall third-party apps and plug in additional hardware.
    Do this one app/device at a time. I'd advise plugging in external devices first, one device at at time. Allow any drivers time to install and then test the system for 20 minutes before plugging in the next device and repeat the testing. Then install one third-party app and test the system for 20 minutes before installing the next third-party app.
    You will either successfully install all devices and apps, or you'll identify the device or app that causes you problems.
 
i think now i have a hardware issue, how do i test which part is the problem ? because i run a Lenovo Diagnostics Evolution and did say i have nothing
 
I am not in a position to test on a Windows machine with an NVIDIA card at the moment, so below is from memory.

I *think* cinebench can test GPU memory, but I see that it is some type of subscription now. Most apps only test system memory and not the GPU memory.

There are the NVIDIA tools, but I can only find Linux versions and not Windows versions.
And there is the NVIDIA Field Diagnostics, but you would need to log a fault with NVIDIA and I am not sure that you qualify as it is a laptop, not a GPU card.

Was there something from DirectX Diagnostics (dxdiag.exe)?

Maybe someone here can confirm.

Sorry, I can't be of more help.
 
The suggestion from @SQx to change the processor power settings is a wise one. I would recommend that you make both the maximum AND minimum processor power state 99%. This has the effect of preventing the processor entering a low power state, some CPUs struggle when transitioning from low power to running power states. This tweak should prevent that.

If you have clean installed by following all the instructions I provided and you're still having BSODs, with only Windows/updates/drivers installed, then you almost certainly do have a hardware problem. Can you please run the SysnativeBSODCollectionApp again and upload the zip file so we can see what's been happening since the reinstall? It's best not to use a scatter-gun approach testing your hardware, the data collection output should give us some good clues on what hardware to focus our attention on.
 
i did a clean install and during the windows 10 updates i got like 3 or 4 BSOD with one black screen shutdown, after installing all the updates i installed the sysnative file collector and i left the laptop alone for like 2 to 3 hours with a windows open, so i can know if the machine did restart im gonna see the wallpaper, the laptop didnt BSOD until i used it, i checked again the windows updates and i found that there is a new non installed update called 2024-01 Security Update for Windows 10 Version 22H2 for x64-based Systems (KB5034441) with the error 0x80070643 i did restart the windows still i cant download and install it, btw guys thank you for your time and effort it mean a lot to me, i use my laptop to study i can't no more, i hope we can find what the problem and fix it
 

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It's pretty clear then that your problem is a hardware one, given all those BSODs on what was otherwise a pristine vanilla Windows system. It was just Windows installed and nothing else? No external devices plugged in?

Have you tried modifying the processor power settings as I suggested earlier? If not then please do try that. It is possible the problem is related to CPU power transitions. That hypothesis may be supported by your recent dumps (one of which has a length of zero bytes)...

One BSOD was caused by a dispatch exception whilst coming out of the idle loop...
Code: 
FAILURE_BUCKET_ID:  AV_nt!KiDispatchException
One BSOD was caused by an invalid idle state...
Code: 
FAILURE_BUCKET_ID:  0x139_21_INVALID_IDLE_STATE_fileinfo!FIPfInterfaceOpen
One BSOD was caused my a misaligned instruction pointer...
Code: 
FAILURE_BUCKET_ID:  IP_MISALIGNED

Let us know how modifying the Windows processor power option values goes. If your BIOS supports C-State management then you can also try disabling C-States support in the BIOS, this will also stop the CPU entering low power states.

If it still BSODs after this then we will look at stress testing your CPU.
 
the pc is not BSOD anymore after i did the modifying the processor power settings, but it crush and sometimes go black screen after i enter a game
i don't know what the problem
can i ask you please, do i need to change the thermal paste ? the laptop was manufactured in 2021, i don't think the thermal paste got changed, i got a 84 C MAX temp when i was inside a game do an old thermal paste be a problem ?
 

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It could be temps. Please download HWMonitor (free) and run that. In the HWMonitor window, expand the CPU temps section, so we can see the temps for all cores, and then post a screenshot of that display.

Laptops do benefit greatly for a regular clean, especially the finned heat exchanger right next to the fan. This is where ALL the cooling is done, yet the heat exchanger is a magnet for dust and fluff. If it's never been cleaned internally since you've had it I would recommend a good internal clean in any case.

I also note that you're running mismatched RAM. You have a stick of RZX 16GB RAM (RZX-D4D22M3200BL-16G) and another stick of Samsung 8GB RAM (M471A1K43EB1-CWE). It's always unwise to mix different RAM types because the critical RAM timings may be different. RAM should always be sourced in packs of matched RAM to ensure they all use the same timings. I suggest you leave in whichever RAM came with the laptop and remove the other stick. See whether the crashes stop then.
 
from my last replay no crash yet, from modifying the processor power settings, Thank you guys for the help, the only time now when i crash is when playing games, i did change back the ram and i even changed the thermal paste, but when im inside games always the crashes are black screen, i play then boom black screen then the laptop restart
 

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