[SOLVED] High Definition Audio Controller causing BSOD, extreme latency with nvlddmkm.sys and hdaudbus.sys which is causing freezes/lag.

[xilolee]

Great!

 

[Corday]

The only thing that shows up in Latencymon now and very rarely spikes is dxgkrnl.sys which is to do with DirectX. I have reinstalled DirectX but this issue still persists. It's nowhere near as bad as the other issue though.

Run DX Diagnostic

 

[x BlueRobot]

That's excellent news and thanks for linking that thread! It's interesting that the registry amendment worked though, according to your MSINFO32 file, there was no IRQ sharing between devices apart from two system timers?

I wonder if the same solution would apply to your wireless adapter? Is that still disabled?

 

[x BlueRobot]

I've done a little more digging around in your Stop 0x133 dump file just out of curiosity to see if I could find anything else, and it does look like during the crash, your audio device did fail start to properly:

1: kd> !drvobj hdaudbus
Driver object (ffffe08f230518b0) is for:
 \Driver\HDAudBus

Driver Extension List: (id , addr)
(fffff80360102ae0 ffffe08f2f506fa0)  
Device Object list:
ffffe08f2f8ccc00  ffffe08f2c1b3de0  ffffe08f225129f0  ffffe08f1b8e7de0

1: kd> !devnode ffffe08f23ed2720
DevNode 0xffffe08f23ed2720 for PDO 0xffffe08f225129f0
  Parent 0xffffe08f169b0ae0   Sibling 0000000000   Child 0000000000   
  InstancePath is "HDAUDIO\FUNC_01&VEN_10DE&DEV_00A3&SUBSYS_1043889C&REV_1001\5&2b92fd5a&4&0001"
  ServiceName is "HdAudAddService"
  State = DeviceNodeRemoved (0x314)
  Previous State = DeviceNodeStartCompletion (0x308)
  StateHistory[07] = DeviceNodeStartCompletion (0x308)
  StateHistory[06] = DeviceNodeAwaitingQueuedRemoval (0x311)
  StateHistory[05] = DeviceNodeStartCompletion (0x308)
  StateHistory[04] = DeviceNodeStartPending (0x307)
  StateHistory[03] = DeviceNodeResourcesAssigned (0x306)
  StateHistory[02] = DeviceNodeDriversAdded (0x305)
  StateHistory[01] = DeviceNodeInitialized (0x304)
  StateHistory[00] = DeviceNodeUninitialized (0x301)
  StateHistory[19] = Unknown State (0x0)
  StateHistory[18] = Unknown State (0x0)
  StateHistory[17] = Unknown State (0x0)
  StateHistory[16] = Unknown State (0x0)
  StateHistory[15] = Unknown State (0x0)
  StateHistory[14] = Unknown State (0x0)
  StateHistory[13] = Unknown State (0x0)
  StateHistory[12] = Unknown State (0x0)
  StateHistory[11] = Unknown State (0x0)
  StateHistory[10] = Unknown State (0x0)
  StateHistory[09] = Unknown State (0x0)
  StateHistory[08] = Unknown State (0x0)
  Flags (0x2c002130)  DNF_ENUMERATED, DNF_IDS_QUERIED, 
                      DNF_NO_RESOURCE_REQUIRED, DNF_HAS_PROBLEM, 
                      DNF_NO_LOWER_DEVICE_FILTERS, DNF_NO_LOWER_CLASS_FILTERS, 
                      DNF_NO_UPPER_DEVICE_FILTERS
  Problem = CM_PROB_FAILED_START
  Problem Status = 0xc0000001
  Failure Status 0000000000

This is the same device which is listed under sound devices in your MSINFO32 file so we definitely know it was in use.

 

[Simon Slays]

That's excellent news and thanks for linking that thread! It's interesting that the registry amendment worked though, according to your MSINFO32 file, there was no IRQ sharing between devices apart from two system timers?

I wonder if the same solution would apply to your wireless adapter? Is that still disabled?

The Wi-Fi is still disabled on my PC as I use Ethernet anyway. Quite a few devices in Device Manager say they had a problem starting and the Wi-Fi adapter is one of them. I'm not sure why though as it has the latest driver which released on the 9th May 2023. Even my Ethernet says it had a problem starting in the Events tab but it has been working fine so I'm not sure if it's a Windows 11 issue.

Edit: I also keep receiving a warning about the Ethernet almost every time I turn on the PC.

 

[x BlueRobot]

Please enter the following command and then post the result:

pnputil /enum-devices /problem

 

[Simon Slays]

Doesn't come up with anything.

 

[x BlueRobot]

It looks like Device Manager must have cleared those errors then or do the said devices still display a yellow warning triangle next to them?

Please open a command prompt window and then enter the following command:

reg query "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\HDAUDIO" /s >> %userprofile%\Desktop\HDAudio.txt

A .txt file should be saved to your Desktop called HDAudio.txt. Please attach this in your next post. I suspect that the value we're looking for is under the Properties subkey which seems to be inaccessible from RegEdit.

I did note, that the error code shown in the event logs you posted seems to be a generic internal error so the issue is probably very specific to those device drivers and unfortunately may make it very difficult or impossible to resolve from our end.

This is the error which may have been displayed in Device Manager: CM_PROB_FAILED_START - Windows drivers

 

[Simon Slays]

I have attached the file that you requested along with another image of an error that I keep getting randomly. I have tried researching about this error but the only thing that seems to come up is a Microsoft thread. The person who had this error explained that they changed their 7800X3D but it didn't fix it so they decided to change the motherboard, which got rid of this error. I can't find any information on why this error even happens but it's clearly something CPU related.

I also am still receiving System Interrupts in task manager that go up to 5%. I think that whatever is causing my problems is also causing the abnormally high temps. I have found Reddit forums with people using the exact same AIO cooler as me and the same CPU but their temperatures are in the 30-40 degree range when idle whereas mine sits at 52 degrees Celsius at idle. My CPU seems to go up to the 90's in games that aren't even CPU intensive such as PUBG. Perhaps something in the system is faulty but it's going to be a pain to find out what since almost everything in my system is new. There's people running the 7800X3D with stock coolers with lower temps than mine... The reason I bought this chip is because it's meant to be easy to cool due to its low wattage requirements.

 

[x BlueRobot]

Unfortunately, the registry value which I was hoping would be retained hasn't been. I have been suspecting that the root issue is motherboard related, do you have a spare motherboard which you could test with?

 

[Simon Slays]

Unfortunately, the registry value which I was hoping would be retained hasn't been. I have been suspecting that the root issue is motherboard related, do you have a spare motherboard which you could test with?

Unfortunately, I have the motherboard but not the CPU as I sold my 9900k 2 weeks ago and my current CPU is AMD not Intel so I can’t use the motherboard.

I decided to try the command prompt again that you gave me the other day and this came back.

 

[xilolee]

RZVIRTUAL\VID_1532&PID_0226 seems to be Razer Huntsman Elite
Service: Rzvirt_01 brings up this Page: How to re-install Razer Synapse 3 & 2.0 on Windows
Event viewer:

Read More:

Event[214]
  Log Name: System
  Source: Microsoft-Windows-Kernel-PnP
  Date: 2023-06-07T03:04:39.1160000Z
  Event ID: 225
  Task: N/A
  Level: [b]Warning[/b]
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-NHTEQB7
  Description:
The application \Device\HarddiskVolume3\Program Files (x86)\[b]Razer[/b]\[b]Synapse3[/b]\Service\Razer Synapse Service.exe with process id 7892 stopped the removal or ejection for the device USB\[b]VID_1532&PID_0226&MI_02[/b]\9&77b2305&0&0002.
Process command line: "C:\Program Files (x86)\Razer\Synapse3\Service\Razer Synapse Service.exe"
List of affected devices:
RZCONTROL\[b]VID_1532&PID_0226&MI_00[/b]\b&1014b77a&0

Cm_prob_failed_install: CM_PROB_FAILED_INSTALL - Windows drivers

Read More:

0xC0000490 - STATUS_PNP_NO_COMPAT_DRIVERS
PnP could not find a compatible driver for the device. This failure is often referred to as a DNF (driver not found) problem.

Examine the hardware IDs and compatible IDs of the device in question and compare to the hardware ID(s) that the INF specifies under the Models sections. Also make sure that the TargetOSVersion part of the Models section name applies to the architecture and OS version you are running on.

Device Manager Problem Codes - Windows drivers

Read More:

Code 28 (CM_PROB_FAILED_INSTALL)
Indicates that the installation failed and there is no driver selected for this device, although the kernel did not report a problem (and there is no DNF_XXX match for this the problem). This problem can be the result of an on-board system device (ISA timer, ISA RTC, RAM Memory, and so forth) that does not yet have an INF file.

 

[xilolee]

I have attached the file that you requested along with another image of an error that I keep getting randomly. I have tried researching about this error but the only thing that seems to come up is a Microsoft thread. The person who had this error explained that they changed their 7800X3D but it didn't fix it so they decided to change the motherboard, which got rid of this error. I can't find any information on why this error even happens but it's clearly something CPU related.

I also am still receiving System Interrupts in task manager that go up to 5%. I think that whatever is causing my problems is also causing the abnormally high temps. I have found Reddit forums with people using the exact same AIO cooler as me and the same CPU but their temperatures are in the 30-40 degree range when idle whereas mine sits at 52 degrees Celsius at idle. My CPU seems to go up to the 90's in games that aren't even CPU intensive such as PUBG. Perhaps something in the system is faulty but it's going to be a pain to find out what since almost everything in my system is new. There's people running the 7800X3D with stock coolers with lower temps than mine... The reason I bought this chip is because it's meant to be easy to cool due to its low wattage requirements.

Service name: amd3dvcacheSvc
Display name: AMD 3D V-Cache Performance Optimizer Service

Read More:

Event[4468]
  Log Name: System
  Source: Service Control Manager
  Date: 2023-06-06T17:59:45.3630000Z
  Event ID: 7045
  Task: N/A
  Level: Information 
  Opcode: N/A
  Keyword: Classic, 
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-NHTEQB7
  Description: 
A service was installed in the system.

Service Name:  AMD 3D V-Cache Performance Optimizer Service
Service File Name:  %SystemRoot%\System32\DriverStore\FileRepository\amd3dvcache.inf_amd64_0b3c99dc64473f00\amd3dvcacheSvc.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem

- AMD Chipset Drivers 5.05.16.529 released 23 May 2023: https://www.amd.com/en/support/chipsets/amd-socket-am5/x670e
- AMD Adrenalin Edition, Adrenalin 23.5.2 (WHQL Recommended) released 1 June 2023: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-processors/amd-ryzen-7-7800x3d
Driver Version 22.40.57.05 for Windows® 10 and Windows® 11 (Windows Driver Store Version 31.0.14057.5006).
Your current version: --> ?? 22.40.40.230307 ?? <-- --- from msinfo32 and your MB support: 31.0.14040.3

 

[Simon Slays]

Service name: amd3dvcacheSvc
Display name: AMD 3D V-Cache Performance Optimizer Service

Read More:

Event[4468]
  Log Name: System
  Source: Service Control Manager
  Date: 2023-06-06T17:59:45.3630000Z
  Event ID: 7045
  Task: N/A
  Level: Information
  Opcode: N/A
  Keyword: Classic,
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-NHTEQB7
  Description:
A service was installed in the system.

Service Name:  AMD 3D V-Cache Performance Optimizer Service
Service File Name:  %SystemRoot%\System32\DriverStore\FileRepository\amd3dvcache.inf_amd64_0b3c99dc64473f00\amd3dvcacheSvc.exe
Service Type:  user mode service
Service Start Type:  auto start
Service Account:  LocalSystem

- AMD Chipset Drivers 5.05.16.529 released 23 May 2023: https://www.amd.com/en/support/chipsets/amd-socket-am5/x670e
- AMD Adrenalin Edition, Adrenalin 23.5.2 (WHQL Recommended) released 1 June 2023: https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-7-processors/amd-ryzen-7-7800x3d
Driver Version 22.40.57.05 for Windows® 10 and Windows® 11 (Windows Driver Store Version 31.0.14057.5006).
Your current version: --> ?? 22.40.40.230307 ?? <-- --- from msinfo32 and your MB support: 31.0.14040.3

What is the Windows Driver Store? How do I update that?

 

[Corday]

What is the Windows Driver Store? How do I update that?

C:\Windows\System32\DriverStore folder. If it needs updating, it's done during Windows Update.

 

[Simon Slays]

C:\Windows\System32\DriverStore folder. If it needs updating, it's done during Windows Update.

Shouldn’t it have updated when I downloaded all of the latest Windows updates?

 

[Corday]

Shouldn’t it have updated when I downloaded all of the latest Windows updates?

Only if needed.

 

[xilolee]

What is the Windows Driver Store? How do I update that?

It means that when you install the amd adrenalin version, amd calls (shows) it as 22.40.57.05, but Windows device manager calls (shows) it as 31.0.14057.5006.

 

[Simon Slays]

Well I'm back to square one guys. I just updated my GPU drivers to the latest 536.23 after using DDU and the issue with the High Definition Audio Controller is back after changing my BIOS settings. It seems that this MSI Utility V3 doesn't save the settings permanently and reverts them once you install a new driver version. Disabling the High Definition Audio Controller (HdAudBus.sys) seems to fix the extremely high latency. I honestly think that either the CPU, GPU or Motherboard is faulty at this point. I really don't want to RMA the parts as I'll have to wait an entire month for them to be fixed/replaced.

 

[ubuysa]

Did you remember to NOT select the Nvidia audio driver when you updated your graphics driver?