I cannot update my laptop. I have tried everything. I can't even backup my computer.

Hi Adria

Please do the following.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
  1. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  2. Save any open documents and close all open windows.
  3. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  4. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  5. SFCFix will now process the script.
  6. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  7. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put </> tags around the log to break up the text.
Then try windows updates again and post CBS log if it fails.
 

Attachments

<SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-11-01 19:44:12.527
Microsoft Windows 10 Build 18362 - amd64
Using .zip script file at C:\Users\adria Reed\Desktop\SFCFIX.zip [0]




RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

WARNING: Failed to create backup for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Failed to delete registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired.
RegistryScript:: directive failed to complete successfully.




Failed to process all directives successfully.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2019-11-01 19:44:14.774
Script hash: 9/tRVVrUlgzabXbjt0TzeLJJbL/nKKoM343hivS5HUY=
----------------------EOF----------------------->
 
Hi Adria

The SFC script did not delete the registry key so please try with FRST

Step #1 - FRST Fix

NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

Then try windows updates again and post CBS log if it fails.
 

Attachments

Fix result of Farbar Recovery Scan Tool (x64) Version: 01-11-2019
Ran by adria Reed (02-11-2019 11:40:31) Run:3
Running from C:\Users\adria Reed\Desktop
Loaded Profiles: adria Reed (Available Profiles: adria Reed & DefaultAppPool)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired]
*****************

Restore point was successfully created.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\RebootRequired => removed successfully

==== End of Fixlog 11:41:32 ====
 
Hi Adria

Please try windows update again and post CBS log if it fails.

Thanks
 
Hi Adria

Please attach the latest setupapi.dev.log

Thanks
 
Hi Adria

Please do the following.

Upload Drivers Hive
  1. Navigate to C:\Windows\System32\config
  2. Right-click on the current DRIVERS file and select copy
    Note: If you get an error that the file is in use, reboot your computer and then try again.
  3. Right-click on your Desktop and select paste
  4. Right-click on the DRIVERS file on your Desktop and select Send To -> Compressed (zipped) Folder
  5. Upload the zip from your Desktop to a file sharing service such as Dropbox or OneDrive or SendSpace and include the link with your reply.
 
Hi Adria

You have provided the older DRIVERS hive which is corrupt.

First delete any previous DRIVERS and DRIVERS.zip files from your desktop.

Navigate to C:\Windows\system32\config - you should have 2 entries for the hive -

DRIVERS
DRIVERS.bad

The one I require is called DRIVERS.

Please copy this to your desktop and zip the file. Rename the zipped file to DRIVERS021119.zip

Upload the zip from your Desktop to a file sharing service such as Dropbox or OneDrive or SendSpace and include the link with your reply.
 
here is what i have...screenshot...
 

Attachments

  • Screenshot (11).png
    Screenshot (11).png
    132.7 KB · Views: 5
Hi Adria

Please do the following

Replace Drivers Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.
  1. Download DRIVERS.ZIP and save to your desktop.
  2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
  3. Now we have the DRIVERS file that we will be using to replace your current one.
  4. Navigate to C:\Windows\System32\config
  5. Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.old.
    Note: If you get an error that the file is in use, reboot your computer and then try again.
  6. Take the file from the Drivers folder on your desktop and paste it into C:\Windows\System32\config

If this is successful please try windows updates again and post CBS log if it fails.
 

Attachments

Hi Adria

Please attach the setupapi.dev.log and also post a screenshot of the system32/config folder.

Thanks
 
Hi Adria

Please do the following.

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:
  • Download the portable version of GSmartControl and save it on your Desktop;
  • Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
  • Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
  • You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
  • Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
  • Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
  • Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
  • Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
  • Please note: If the SMART Status reads: Unsupported, stop and let me know.
    info_failing.png
 
It didn't take hours but seconds and failed. Screenshots attached.
 

Attachments

  • Screenshot (13).png
    Screenshot (13).png
    350.2 KB · Views: 10
  • Screenshot (14).png
    Screenshot (14).png
    172.5 KB · Views: 12
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