IE 9 Will not update, uninstall. Cannot Upgrade to IE 10 or 11

S

Slade

Member
Joined
Jan 25, 2014
Posts
13
Hi,

I am having a problem with my win7(64bit), Using windows update I am unable to update to a security patch for IE9, when I try I get error code 80070057. If I try to install the ie10 or 11 updates I get error code 9C59.

Initially to try fix this I attempted to uninstall ie9, first through the updates list (unsuccessful) and then through cmd prompt as administrator (also unsuccessful). In an attempt to fix this problem I then found MicrosoftFixIt50778, which also would not install. So I then installed MicrosoftFixIt50181, Which worked and then allowed me to install 50778. But sadly this did not help and I still have ie9 installed.
My next hope was that when I removed Mcafee it left a few bits of "junk" in my registry, So I installed CCleaner and went to work, Cleaned out everything that looked like it didnt need to be there. Still no luck so I moved on to tracking down mcafee from some info I found online and went to work. Again no good, Finally I found the mcafee removal tool and tried to clean it completely. Still No luck

Other attempts were clean system boots, and attempting to install in safemode, same issues as described above

Hope this is not all to much in the first post, I am fairly certain this is all ive attempted to fix the issue

I am unable to attach my cbs.zip as it is 7.42mb and the max allowed size is 7.15mb :(
 
Hello!
have you run sfc /scannow from an elevated command prompt? Also please run the System Update Readiness Tool for your version of Windows. After running these tools please attach a copy of CBS.log and CeckSUR.log C:\windows\logs\CBS to your next post.
 
Thankyou for the prompt reply
I have installed the system update readiness tool (Windows6.1-KB947821-v31-x64). The first attempt it did not install but I tried it a second time and installed just fine. Have since again tried the windows updates and no luck.
Once this was installed I ran the sfc /scannow. I have attached the 2 files requested





View attachment CBS.zipView attachment CheckSUR.zip
 
Thanks Slade, this is very helpful could you please upload the COMPONENTS file Located in C:\windows\system32\config
 
Hi Slade, I should have included that this will be a fairly large file to upload to the forum. Please upload the file to an online storage space like SkyDrive or DropBox and share the link to your next post on the forum!
 
Thanks for the upload Slade! That's exactly what we needed.

I am currently working on your fix, and am consulting with a senior member to ensure that we get you the correct fix, please hold tight!
 
awesome, thanks heaps, is it a very obvious issue?
I had not used this laptop for almost 10 months as I had been away, came back and it has just been drama!! lol
 
Its alll good, and no its definitely not something as simple as rebooting the PC 3 times and doing a little dance. :dance:

Will get back soon.
 
OK Slade, please follow these instructions VERY carefully as it contains instructions on editing the registry. It is advised to back up any important data and create a Restore Point as to recover your system, should the off chance arise that the fix causes further instability.

WARNING: This fix has been designed specifically for Slade. If you are not Slade, do not follow these instructions, as you may cause harm to your computer.

Click Start > Search for regedit > right click on regedit.exe > select Run as Administrator

Expand HKEY_LOCAL_MACHINE, and look for a subkey called COMPONENTS



If you find it, jump to part one of the fix. If you do not find it, you must make it appear:

Single click on HKEY_LOCAL_MACHINE,



go to the File Menu > Load Hive... > navigate to C:\Windows\System32\config > select the COMPONENTS file (the one without a file extension - i.e. NOT COMPONENTS.log or similar, just COMPONENTS >



Click Open > Give it a key name of COMPONENTS > OK.



PART ONE

Please remain in regedit and navigate to the following key: ​HKEY_LOCAL_MACHINE\COMPONENTStemp\CanonicalData\Deployments\1e3126834ab..c2f2ed9dd02_31bf3856ad364e35_6.1.7600.20905_c77caa6892bae6e

Make sure you get EXACTLY the right key name as there are many keys with very similar names. Similar isn't good enough :)

If you can't find exactly the right key, stop and ask.

Please right click on the key and select rename. All we have to do for this piece is to add the letter b to the end of the key. NOT uppercase, it must be lowercase and make sure it appears exactly as follows when you are done with this step

Old name: 1e3126834ab..c2f2ed9dd02_31bf3856ad364e35_6.1.7600.20905_c77caa6892bae6e
New name: 1e3126834ab..c2f2ed9dd02_31bf3856ad364e35_6.1.7600.20905_c77caa6892bae6eb

Click anywhere to complete the rename.
regedit1.png

regedit2.png

​PART 2

Next, keep this key selected, we need to edit the appid value int the right hand pane of regedit.

1. Right click on appid and click modify

identity1.png

2. You should see a window that pops up that says "Edit Binary Value", we need to edit the corruption that says "neutram" to "neutral" << Change the m to a lowercase L.

identity2.png

3. Press OK and you are safe to exit regedit and reboot your PC.

FINALLY:

Please re-run the System Update Readiness Tool. If you have already deleted it, please re-download it, and save it somewhere safe, as we may be needing it again.

After that, please upload a new copy of the contents of the C:\Windows\Logs\CBS folder so we can see the effect that the fix has had!
 
Yes you were absolutely right in running SFC as well. But there seems to be more errors than I previously had indicated. I am working with a senior member on this as well and they will jump in at the appropriate time. But these errors have a good chance of being caused by a possible hardware problem.

Please download, burn and run SeaTools for DOS | Seagate (Hard drive diagnostics) and Memtest86+ - Memory diags (both must be burned to a CD and booted from upon starting up your PC)

Please post back if you need ANY assistance in downloading, burning/ booting from these utilities.

Seatools
1. Boot from CD
2. Run a long test

seatools-2.png

3. Note results

Memtest86+
1. Boot to Memtest on startup, it should start running automatically.
2. let Memtest run for 8-10 passes on one memory stick at a time for accurate results (you may run with both sticks installed if the tests pass each stick individually).

memtest86.jpg

You should see something like the below image if your memory has failed:

Memtest-img-76539000_1.jpg

Please post results when finished, if all tests pass we will continue the final repair on your Update/ IE problem! :thumbsup2:
 
Have attempted to run seatools, no luck, it opens up and tells me it cannot detect any drives.
I do however have memtest working, so the system is going down now for the night to test 1 stick, and then I will do the other tomorrow morning
Thanks again, I will repost once I have results!
 
Set the Sata controller to IDE(legacy) mode in the bios and retry. Just be sure to set it back to AHCI mode before trying to reboot back into windows.
 
Thanks Wrench I have never actually thought to do that to get Seatools to detect! Will add that to the arsenal!
 
If you still can't get it working even after follow Wrench97's advice (which I would doubt), just prioritise memtest86+. I'm pretty sure your problem is bad RAM, not bad HDD, actually, but obviously I can't be certain until I see the results. But if seatools won't work easily, prioritise the memtest86 and we'll come back to Seatools only if necessary.

Richard

P.S. I am the member helping ganjeii with the Windows Update aspect, and Wrench97 specialises in hardware and all its related failures/problems. Nice to meet you :)
 
ganjeii said:
Thanks Wrench I have never actually thought to do that to get Seatools to detect! Will add that to the arsenal!
Click to expand...

Yeah lol, it's actually quite common, so definitely one to remember :)

On a personal level, it was only when I came onto the forums that I discovered how little I actually knew about computers at that time. Stick around and everyone's combined knowledge will slowly rub off in some little way each. It's amazing how much I've learned about fields I've never even tried to research just by being here. Of course, you know all that from TSF. Looking forward to teaching you formally in a couple of weeks.
 
Hey guys, thanks for all the help. Changing my hdd to boot as IDE helped and I was able to scan the main system drive.
I have included pictures of the results, and something odd that showed up, saying the drive had been over 70degrees Celsius, although during the scan, it was reporting its temperature as some wierd number over 1million (dont know if this was degrees or a code), but it was very odd imo.

Also I have included a photo of my system ram, being it is a laptop, I am able to remove 2 of the 4 sticks easily, the other 2 I would have to pull the hole laptop apart, which I really do not wish to have to do if I can avoid, so I will run the tests with 2 sticks in, then 4 sticks. If this is not sufficient please let me know. Another odd thing was a while back I did have ram problems and took it back to the store from which it was purchased. It seems when they replaced one of the sticks they have replaced it with a different brand of ram. Also pictures provided of the laptop with ram out and the 2 sticks showing their specs.

IMG_20140206_112604-2.jpgIMG_20140206_071532-2.jpgIMG_20140206_112652-2.jpgIMG_20140206_114107-2.jpgIMG_20140206_120535-2.jpg
 
Hi Slade, you can continue the Hard drive test, this is most likely a false positive with the heat, but to be sure does the HDD/ area feel hot to the touch (burning hot) while the PC is in use/ before testing? Unless you feel an unpleasant amount of heat coming from your HDD area you should be safe. As far as the RAM goes, it is always recommended to use matching pairs. Though it is not always needed for the system to run, it maximizes performance, but CAN cause issues is some cases.

Have you finished running the memory testing? Please post your results when finished! :smile9:
 
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