IE9 is installed, won't uninstall, IE10 won't install, and IE9/IE10 BOTH show in upda

Out of curiosity, I downloaded the KB2699988 file that says failed that you found. When I try to run the KB update, it says NOT APPLICABLE for this system. Oh well, not good news, but a little update.

Is there a way I could manually download each KB update file contained within MS12-037: Cumulative Security Update for Internet Explorer: June 12, 2012???

If so, can you find the link?

cluberti said:
OK!

Looks like, according to the CBS log, the failure is actually this:
Code: 
2013-08-25 20:15:04, Info                  CBS    Plan: Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521, current: Absent, pending: Default, start: Absent, applicable: Installed, targeted: Installed, limit: Installed
2013-08-25 20:15:04, Info                  CBS    Appl: Old package found: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, force to remove/supersed, Target State: Installed
2013-08-25 20:15:04, Info                  CBS    Appl: detect Parent, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, Parent: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, Disposition = Detect, VersionComp: EQ, ServiceComp: GE, BuildComp: GE, DistributionComp: GE, RevisionComp: GE, Exist: present
2013-08-25 20:15:04, Info                  CBS    Appl: detectParent: package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7600.16385, state: Superseded
2013-08-25 20:15:04, Info                  CBS    Appl: detectParent: package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, parent found: Microsoft-Windows-Foundation-Package~31bf3856ad364e35~amd64~~6.1.7601.17514, state: Installed
2013-08-25 20:15:04, Info                  CBS    Appl: detect Parent, Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, disposition state from detectParent: Installed
2013-08-25 20:15:04, Info                  CBS    Appl: Higher version found for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, superseded. (Version on system:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521)
2013-08-25 20:15:04, Info                  CBS    Appl: Evaluating package applicability for package Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, applicable state: Superseded
2013-08-25 20:15:04, Info                  CBS    Plan: Package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, current: Installed, pending: Default, start: Installed, applicable: Superseded, targeted: Superseded, limit: Installed
2013-08-25 20:15:05, Info                  CBS    WinVerifyTrust failed [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Error                 CBS    Failed to verify if catalog file [URL="file://\\?\C:\Windows\Servicing\Packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat"]\\?\C:\Windows\Servicing\Packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.cat[/URL] is valid. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Mark store corruption flag because of package: Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to initialize package: Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0, from path: [URL="file://\\?\C:\Windows\Servicing\Packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum"]\\?\C:\Windows\Servicing\Packages\Package_for_KB2699988~31bf3856ad364e35~amd64~~9.4.1.0.mum[/URL], existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: [URL="file://\\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.mum"]\\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-VistaPlus-Update~31bf3856ad364e35~amd64~~9.4.8112.16421.mum[/URL], existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to populate children. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to initialize package: Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421, from path: [URL="file://\\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.mum"]\\?\C:\Windows\Servicing\Packages\Microsoft-Windows-InternetExplorer-Package~31bf3856ad364e35~amd64~~9.4.8112.16421.mum[/URL], existing package: 1 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to resolve package [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to get current state of the deployment [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to get Transaction State for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421, update: Microsoft-Windows-InternetExplorer-Package-Neutral [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to get current state. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to populate updates for package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to add package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~9.4.8112.16421 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to recall or supersed lower version on package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to process mum servicing on package:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to add package: Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Info                  CBS    Failed to prepare starting packages [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]
2013-08-25 20:15:05, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800b0100 - TRUST_E_NOSIGNATURE]

It is stating that there's a hotfix rollup package for IE that's installed that isn't kosher, and it's marking your store corrupt because of it:
MS12-037: Cumulative Security Update for Internet Explorer: June 12, 2012

Not sure why it's complaining about that old hotfix package, but if you see it on your machine, uninstall it, reboot, and try again. If it fails again, upload the IE10_main.log and the cbs.log file immediately thereafter.
Click to expand...
 
Deek said:
Ron, have you tried installing the update readiness tool? Here is the link:

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2013] from Official Microsoft Download Center

after that, run windows updates again, reboot, try to uninstall IE10

If it works, use the IE10 update blocker here:

Download Toolkit to Disable Automatic Delivery of Internet Explorer 10 from Official Microsoft Download Center

Deek
Click to expand...

Hi Derek,

The packages from KB2699988 aren't in the System Update Readiness Tool, so running it won't help unless we get him a clean copy of the package in the right folder first :)

Why do you want to block the IE10 update? The OP wants to install it, not block it.

Tom

P.S. Love the avatar!
 
Just curious --- please run this command from CMD prompt:

Code: 
whoami /all > 0 & start notepad 0

A Notepad will open. Please attach.
 
I am not positive about this...but I don't believe posting your SID online is a good idea...you may want to change a few numbers of the SID's before posting.

Anyone know if your SID getting into the wild is a bad idea?



jcgriff2 said:
Just curious --- please run this command from CMD prompt:

Code: 
whoami /all > 0 & start notepad 0

A Notepad will open. Please attach.
Click to expand...
 
Code: 
USER INFORMATION
----------------

User Name SID                                         
========= ============================================
home\jcgriff2   S-1-5-21-355767694-1667424434-742738608-1001


GROUP INFORMATION
-----------------

Group Name                                                    Type             SID          Attributes                                                     
============================================================= ================ ============ ===============================================================
Everyone                                                      Well-known group S-1-1-0      Mandatory group, Enabled by default, Enabled group             
NT AUTHORITY\Local account and member of Administrators group Well-known group S-1-5-114    Mandatory group, Enabled by default, Enabled group             
BUILTIN\Administrators                                        Alias            S-1-5-32-544 Mandatory group, Enabled by default, Enabled group, Group owner
BUILTIN\Users                                                 Alias            S-1-5-32-545 Mandatory group, Enabled by default, Enabled group             
NT AUTHORITY\INTERACTIVE                                      Well-known group S-1-5-4      Mandatory group, Enabled by default, Enabled group             
CONSOLE LOGON                                                 Well-known group S-1-2-1      Mandatory group, Enabled by default, Enabled group             
NT AUTHORITY\Authenticated Users                              Well-known group S-1-5-11     Mandatory group, Enabled by default, Enabled group             
NT AUTHORITY\This Organization                                Well-known group S-1-5-15     Mandatory group, Enabled by default, Enabled group             
NT AUTHORITY\Local account                                    Well-known group S-1-5-113    Mandatory group, Enabled by default, Enabled group             
LOCAL                                                         Well-known group S-1-2-0      Mandatory group, Enabled by default, Enabled group             
NT AUTHORITY\NTLM Authentication                              Well-known group S-1-5-64-10  Mandatory group, Enabled by default, Enabled group             
Mandatory Label\High Mandatory Level                          Label            S-1-16-12288                                                                


PRIVILEGES INFORMATION
----------------------

Privilege Name                  Description                               State   
=============================== ========================================= ========
SeIncreaseQuotaPrivilege        Adjust memory quotas for a process        Disabled
SeSecurityPrivilege             Manage auditing and security log          Disabled
SeTakeOwnershipPrivilege        Take ownership of files or other objects  Disabled
SeLoadDriverPrivilege           Load and unload device drivers            Disabled
SeSystemProfilePrivilege        Profile system performance                Disabled
SeSystemtimePrivilege           Change the system time                    Disabled
SeProfileSingleProcessPrivilege Profile single process                    Disabled
SeIncreaseBasePriorityPrivilege Increase scheduling priority              Disabled
SeCreatePagefilePrivilege       Create a pagefile                         Disabled
SeBackupPrivilege               Back up files and directories             Disabled
SeRestorePrivilege              Restore files and directories             Disabled
SeShutdownPrivilege             Shut down the system                      Disabled
SeDebugPrivilege                Debug programs                            Disabled
SeSystemEnvironmentPrivilege    Modify firmware environment values        Disabled
SeChangeNotifyPrivilege         Bypass traverse checking                  Enabled 
SeRemoteShutdownPrivilege       Force shutdown from a remote system       Disabled
SeUndockPrivilege               Remove computer from docking station      Disabled
SeManageVolumePrivilege         Perform volume maintenance tasks          Disabled
SeImpersonatePrivilege          Impersonate a client after authentication Enabled 
SeCreateGlobalPrivilege         Create global objects                     Enabled 
SeIncreaseWorkingSetPrivilege   Increase a process working set            Disabled
SeTimeZonePrivilege             Change the time zone                      Disabled
SeCreateSymbolicLinkPrivilege   Create symbolic links                     Disabled

My purpose in asking for the command to be run was indeed for the SID.

I was curious if the hidden admin (SID -500) was the user account being used or not.
 
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