Issues with Desktop & Taskbar Notification Area + BSODs - Windows 8.1

sweetnjoe · Apr 3, 2014

re: Issues with Desktop & Taskbar Notification Area - Windows 8.1

usasma said:
If this doesn't fix things, we'll move the topic over to the BSOD forums.

1)

AMD OverDrive (AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Windows systems.
NOTE: these symptoms were from the previous release of OverDrive. The new release uses the same driver name, but is dated from 4 November 2013.

Please un-install all AMD/ATI video stuff from Control Panel...Programs...Un-install a program
Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page)
Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure - Sysnative Forums

If the device (AODDriver or AODDriver4.01) remains a problem, open Device Manager, select the "View" item.
Then select "Show hidden devices" and scroll down to the Non-Plug and Play Drivers section.
Locate the AODDriver entry, right click on it and select "Un-install". Reboot for changes to take affect.

Click to expand...

Sometimes the driver remains and continues to cause BSOD's. If this is the case for you, post back and we'll give further instructions for safely removing it.

If overclocking, please stop. Remove the overclock and return the system to stock/standard values while we're troubleshooting. Once the system is stable again, feel free to resume the overclocking.

Click to expand...

2) Uninstall the Logitech software (temporarily) - as it dates from 2009
See if that helps. Feel free to reinstall the latest, Win8.1 compatible version of the Logitech software after the system has been stabilized

3) Remove the Logitech devices and test with other devices (such as a standard PS2/USB mouse and keyboard.

Thanks Usama -- will test this when I get home from work. :) I figured it either had to do with the GPU or the hard drive being wonky. Have never had a problem with BSODs in games, like WoW, Borderlands 2, Skyrim, Diablo 3, etc. Very strange. Must be using a different function of the GPU to transcode media or something? I'm no expect -- you guys are, so I'll see it that works :)

sweetnjoe · Apr 4, 2014

re: Issues with Desktop & Taskbar Notification Area - Windows 8.1

That driver change unfortunately did not work. I honestly thought it did, as it held out stream for a solid hour... but I got another BSOD. I have attached the minidump file from last night's occurrence, and perhaps this should be moved to the BSOD forum.

Thanks so much!

usasma · Apr 5, 2014

re: Issues with Desktop & Taskbar Notification Area - Windows 8.1

Moving this over to the BSOD forums.......
I'm late for work and will try to get back to this this afternoon.

If another analyst comes along in the meantime, the initial BSOD's that I analyzed were STOP 0x124's

usasma · Apr 6, 2014

re: Issues with Desktop & Taskbar Notification Area - Windows 8.1

Please provide this information so we can provide a complete analysis: https://www.sysnative.com/forums/bs...ctions-windows-8-1-8-7-and-windows-vista.html

Please start with these free diagnostics: Hardware Diagnostics

Is it possible to test without the Roku box (and the Plex server) attached?
If possible, that may help to determine the device that's causing this (it's most likely a hardware problem, but could be due to other drivers.

Also, you may want to try Driver Verifier according to these instructions: Driver Verifier Settings
Although this isn't normally used with the STOP 0x124 errors - I've seen it work once or twice before.

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Thu Apr  3 22:09:20.615 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\040314-36515-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505
System Uptime:[B]0 days 0:00:06.307[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe0000323c8f8, 0, 0}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe0000323c8f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  System
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD__UNKNOWN_PRV[/B]
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

Please note that there were no
3rd Party Drivers:
listed in the memory dump analysis

sweetnjoe · Apr 7, 2014

Re: Issues with Desktop & Taskbar Notification Area - Windows 8.1

usasma said:
Please provide this information so we can provide a complete analysis: https://www.sysnative.com/forums/bs...ctions-windows-8-1-8-7-and-windows-vista.html

Please start with these free diagnostics: Hardware Diagnostics

Is it possible to test without the Roku box (and the Plex server) attached?
If possible, that may help to determine the device that's causing this (it's most likely a hardware problem, but could be due to other drivers.

Also, you may want to try Driver Verifier according to these instructions: Driver Verifier Settings
Although this isn't normally used with the STOP 0x124 errors - I've seen it work once or twice before.

Analysis:
The following is for informational purposes only.

Code:

[FONT=lucida console]**************************Thu Apr 3 22:09:20.615 2014 (UTC - 4:00)************************** Loading Dump File [C:\Users\John\SysnativeBSODApps\040314-36515-01.dmp] Windows 8 Kernel Version 9600 MP (8 procs) Free x64 Built by: [B]9600[/B].16452.amd64fre.winblue_gdr.131030-1505 System Uptime:[B]0 days 0:00:06.307[/B] Probably caused by :[B]AuthenticAMD[/B] BugCheck [B]124, {0, ffffe0000323c8f8, 0, 0}[/B] BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x00000124"]WHEA_UNCORRECTABLE_ERROR (124)[/URL] Arguments: Arg1: 0000000000000000, Machine Check Exception Arg2: ffffe0000323c8f8, Address of the WHEA_ERROR_RECORD structure. Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value. Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value. BUGCHECK_STR: 0x124_AuthenticAMD PROCESS_NAME: System FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD__UNKNOWN_PRV[/B] ¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨`` [/FONT]

Please note that there were no
3rd Party Drivers:
listed in the memory dump analysis

So far:
Ruled out the memory -- memtest came back with zero errors after 2 full passes.
I'll get the other information done for you this evening when I get a chance. :) Thanks.

sweetnjoe · Apr 7, 2014

Re: Issues with Desktop & Taskbar Notification Area - Windows 8.1

Attached the first BSOD file as requested --

Perfmon /report gives me an issue when attempting the process below:

3. Run PERFMON System Health Report -
START | type perfmon /report | save as HTML file

This is what I get:

Code:

"An error occurred when attempting to generate the report".

usasma · Apr 8, 2014

Lot's of Live Kernel Events in the WER section of MSINFO32.
Along with the STOP 0x124 memory dumps, this tends to suggest a hardware problem.

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

There was an video error back in Dec of 2013 and there was an NMgamingms.sys error in Feb of 2014. These are the things we'll check first.
Please uninstall the mouse software that came with your system. Temporarily use the Windows drivers for the mouse to see if that fixes the problems.

Also, please update the video drivers - and run the Video tests from the hardware diagnostics that I suggested earlier ( Hardware Diagnostics )

sweetnjoe · Apr 12, 2014

usasma said:
Lot's of Live Kernel Events in the WER section of MSINFO32.
Along with the STOP 0x124 memory dumps, this tends to suggest a hardware problem.

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

While waiting for a reply, please monitor your temps with this free utility: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting

There was an video error back in Dec of 2013 and there was an NMgamingms.sys error in Feb of 2014. These are the things we'll check first.
Please uninstall the mouse software that came with your system. Temporarily use the Windows drivers for the mouse to see if that fixes the problems.

Also, please update the video drivers - and run the Video tests from the hardware diagnostics that I suggested earlier ( Hardware Diagnostics )

Had a funny issue with the event viewer and the most recent Windows 8.1 update and hate to delete a registry value. Here's a link if anyone gets the same issue with Event Viewer not working with 8.1: Rage3D Discussion Area

Anyways, attached is the Admin.evtx -- most recent dump restart was at 6:31PM last night (my girls tried to turn on Dolphin Tale through Plex.

I don't think we'll be able to test this without Plex, because I'm not having an issue when it's not related to Plex. I've been able to use the files locally, via XBMC or directly, it just seems to be explicitly when using the Plex to a remote Roku. I'll test watch Plex via mobile today.

I had previously looked at CPU and GPU temps via Speccy, and while they do get mildly warm when transcoding over to the Roku, that process usually cools down, and it gets nowhere near max temps at all.

I'm running Furmark now.

I'm starting to believe it's something to do directly with my GPU -- which I was going to replace anyways soonView attachment Admin.zip. Would it be safe to assume it's GPU related at this point?

sweetnjoe · Apr 12, 2014

Video stress tests came back without issue. No restarts.

sweetnjoe · Apr 12, 2014

Another BSOD just now - dump attached.

View attachment 041214-30375-01.zip

usasma · Apr 13, 2014

I didn't find anything significant in the Admin log file.

Still getting STOP 0x124 errors.
I think swapping video cards is a good idea (even though you've passed the stress tests)
If you have to buy one, be sure that you purchase it form a shop that accepts returns - that way you'll be able to get your money back if it doesn't work.

Beyond that, I'm fairly sure that we've ruled out hardware problems.
This suggests, to me, that we've got a compatibility problem (I usually wonder about this when seeing hal.dll in the stack text).
I'm really not that familiar with Roku or Plex - and I think you'll need someone more familiar with this.
Most of my internet searches point to the roku forums - so you may want to try there.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

LVUSBS64.sys Thu May 10 00:21:07 2007 (46429DB3)
Logitech Camera driver
http://www.carrona.org/drivers/driver.php?id=LVUSBS64.sys

lv302a64.sys Thu May 10 00:21:51 2007 (46429DDF)
Logitech Camera driver
http://www.carrona.org/drivers/driver.php?id=lv302a64.sys

LV302V64.SYS Thu May 10 00:22:39 2007 (46429E0F)
Logitech Camera driver
http://www.carrona.org/drivers/driver.php?id=LV302V64.SYS

NMgamingms.sys Fri Jul 24 04:55:08 2009 (4A6976EC)
Primax/ Dell USB Optical Mouse driver (CHECK OEM - system manufacturer)
http://www.carrona.org/drivers/driver.php?id=NMgamingms.sys

tap0901.sys Thu Nov 24 13:50:27 2011 (4ECE91F3)
TAP-Win32 Adapter V9 or
OpenVPN driver or COMODO
http://www.carrona.org/drivers/driver.php?id=tap0901.sys

AODDriver2.sys Wed Sep 11 23:36:40 2013 (523136C8)
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard
Known BSOD issues in Win7

Part of AMD Fuel

Location: C:\Program Files\ATI Technologies\ATI.ACE\Fuel\amd64\AODDriver2.sys
http://www.carrona.org/drivers/driver.php?id=AODDriver2.sys

Analysis:
The following is for informational purposes only.

Code:

[font=lucida console]**************************Sat Apr 12 16:30:27.069 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\041214-30375-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17041.amd64fre.winblue_gdr.140305-1710
System Uptime:[B]0 days 3:03:10.827[/B]
Probably caused by :[B]AuthenticAMD[/B]
BugCheck [B]124, {0, ffffe001e70f9028, b6000000, 100153}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x00000124]WHEA_UNCORRECTABLE_ERROR (124)[/url]
Arguments: 
Arg1: 0000000000000000, Machine Check Exception
Arg2: ffffe001e70f9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b6000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000100153, Low order 32-bits of the MCi_STATUS value.
BUGCHECK_STR:  0x124_AuthenticAMD
PROCESS_NAME:  PlexNewTransco
FAILURE_BUCKET_ID: [B]0x124_AuthenticAMD__UNKNOWN[/B]
  BIOS Version                  F4
  BIOS Release Date             10/19/2012
  Manufacturer                  Gigabyte Technology Co., Ltd.
  Product Name                  GA-78LMT-USB3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

[font=lucida console]**************************Sat Apr 12 16:30:27.069 2014 (UTC - 4:00)**************************
[COLOR=RED][B]LVUSBS64.sys                Thu May 10 00:21:07 2007 (46429DB3)[/B][/COLOR]
[COLOR=RED][B]lv302a64.sys                Thu May 10 00:21:51 2007 (46429DDF)[/B][/COLOR]
[COLOR=RED][B]LV302V64.SYS                Thu May 10 00:22:39 2007 (46429E0F)[/B][/COLOR]
[COLOR=RED][B]NMgamingms.sys              Fri Jul 24 04:55:08 2009 (4A6976EC)[/B][/COLOR]
[COLOR=RED][B]tap0901.sys                 Thu Nov 24 13:50:27 2011 (4ECE91F3)[/B][/COLOR]
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
Rt630x64.sys                Fri May 10 05:59:08 2013 (518CC4EC)
agp440.sys                  Thu Aug 22 07:39:35 2013 (5215F877)
nv_agp.sys                  Thu Aug 22 07:39:38 2013 (5215F87A)
[COLOR=RED][B]AODDriver2.sys              Wed Sep 11 23:36:40 2013 (523136C8)[/B][/COLOR]
AtihdWB6.sys                Tue Sep 24 20:24:38 2013 (52422D46)
AMDACPKSL.SYS               Tue Sep 24 20:24:41 2013 (52422D49)
atikmpag.sys                Fri Dec  6 15:21:45 2013 (52A231D9)
atikmdag.sys                Fri Dec  6 16:19:43 2013 (52A23F6F)
Wof.sys                     Thu Mar 13 04:27:29 2014 (53216BF1)
[/font]

Issues with Desktop & Taskbar Notification Area + BSODs - Windows 8.1

sweetnjoe

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usasma

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sweetnjoe

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sweetnjoe

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usasma

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