[SOLVED] KB3000850 fails, SFC/DISM RH work, 80073712

Remove Update Manually
 1. Right-click on the Start
w8start.png
button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
wusa /uninstall /KB:2955164

3. Let me know if it says it was successful or if there are any errors.
 
Windows Update Standalone Installer
Windows Update Standalone Installer
Installer encountered an error: 0x80073712
The component store has been corrupted.

I appreciate your continued assistance.
 
FWIW,

Code: 
Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

C:\Windows\system32>wusa /uninstall /KB:2955164

C:\Windows\system32>sfc/scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 99% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>dism /online /cleanup-image /restorehealth

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
 repaired.
The operation completed successfully.

C:\Windows\system32>sfc/scannow

Beginning system scan.  This process will take some time.

Beginning verification phase of system scan.
Verification 99% complete.

Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios.

C:\Windows\system32>
 
Yes the update is listed.

AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json
 
Alright, let's go for Process Monitor.

Capture Process Monitor Trace
 1. Download and run Process Monitor.
Leave this running while you perform the next steps.
2. Attempt to install KB3000850.
3. Stop Process Monitor as soon as the install fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
11908d1430506241-windows-updates-fail-repeatedly-stop-jpg


4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.

The PML will (hopefully) contain the events we are looking for, and the CBS.log will help to narrow down the time when the event we are looking for happened.
 
Not doing Win10 on this machine. I have completed the logging, not having luck uploading the file. It is 300+. I am trying to re-compress as 7z and will let you know when it is up. I appreciate the patience.
 
OK, I think I've found the problem.

The appid value was missing from HKLM\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_6.3.9600.16384_0c962c81b7da62a8

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip
 
Excellent! Thanks for sticking with it until we found a solution :thumbsup2:

You certainly can, donations are always welcome.

I'll mark the thread as solved. If you encounter any problems, please post back and I'll continue to assist you.
 
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