[SOLVED] kb3000850 will not install

[misha]

The same problem https://www.sysnative.com/forums/wi...-code-800700a1-windows-update.html#post103373

:huh:

 

[Go The Power]

Are you getting to 8% of the download or the install?

 

[mjwlaw]

The install, download is not a problem.

 

[mjwlaw]

I figure I better elaborate more, windows update says I have 1 important update, download now, click download now, it downloads and installs, says to restart to complete installation, click restart now,configuring do not turn off your computer, gets to 8%, restarts, message comes up not able to complete updates, restarting, unable to complete updates do not turn off computer while uninstalling updates, restarts, I log in, computer comes on. When I check history of updates it either says kb3000850 was successful or failed, I have numerous listings for this stating both, but if I check for updates kb3000850 always pops back up.

 

[Go The Power]

Thanks I understand now :)

Boot into the Windows RE mode:How to use the Windows 8 System Recovery Environment Command Prompt

Once the command Window is displayed please follow the below steps.

First command to enter is wmic logicaldisk get name. you will be given a similar output to:

X:\Sources>wmic logicaldisk get name
Name
C:
D:
E:
X:

Now when you are in the RE the drive letters will often move around. start with the first letter that was provided in the list and enter in the following command (for this example we will use C:\ as it is the first one)

dir C:\
-This will display all the folders in the root drive of C

Can you see a folder called C:\Windows in list?
-If you can see C:\Windows then run the DISM command as DISM /Image:C:\ /Cleanup-Image /RevertPendingActions

If you can not see the Windows folder move onto the next Drive letter that we obtained with wmic logicaldisk get name and type in dir <DRIVE LETTER> (replace <DRIVE LETTER> with the drive you would like to check), can you see the Windows Folder?
-If yes, enter in the following command DISM /Image:C:\ /Cleanup-Image /RevertPendingActions and changed the C to what ever Drive letter has the Windows folder

Its just a case of going through each drive letter that was produced from the first list until the Windows folder is found then run the DISM command on that drive.

If you are prompted for a Scratch Directory please run the following:
mkdir C:\Scratch
DISM /Image:C:\ /ScratchDir:C:\Scratch /Cleanup-Image /RevertPendingActions
-Remember the drive letter in red needs to be changed like before.

 

[mjwlaw]

Ok, I have ran this, was not prompted for a scratch directory and mine was c drive.

 

[Go The Power]

Are update still pending install?

 

[mjwlaw]

As of right now they are, but I did try and install it yesterday, and it did the same as comment 24.

 

[mjwlaw]

Here is a copy of the cbs log file to see if that helps.

View attachment cbsmjwlaw05102015.txt

 

[Go The Power]

Please navigate to C:\Windows\winsxs and copy any files with a similar name to pending.xml (e.g. pending.xml, pending.xml.bad, pending.xml_dfsadf78 etc.) to your folder on the Desktop [there may not be any, just if there are]. Then zip up this folder and attach it to your next post.

1. Rlick on the Start button -> click on Command prompt as Administrator
2. Inside the Command Prompt windows copy and paste the following command
   REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
   REG QUERY HKLM\COMPONENTS >1&& notepad 1
   
3. Please wait for this to Finish before continuing with rest of the steps.
   

Please also export the following registry keys, add them into a zip and attach to this post:

1. Right click on the Start button -> Click on Run -> type regedit
2. Once regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
   
   HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\
   
   
3. Once selected, click File > Export....
4. Change the Save as type: to Registry Hive Files (*.*)
5. Name this file Update (with no file extension) and save it to your Desktop.

Once done please upload this file via Dropbox or One Drive

 

[mjwlaw]

I went through C:\Windows\winsxs found nothing pending.
Here is the link for registry file.

https://onedrive.live.com/redir?resid=502368A71E657E11!3616&authkey=!AKIeNGwCh3-RhVw&ithint=file,

 

[Go The Power]

Thanks, there doesn't appear to be anything pending there.

• Right click on the
  
  button
• Enter in the following commands:
  net stop wuauserv
  ren %SystemRoot%\SoftwareDistribution\Download DL.bak
  ren %SystemRoot%\SoftwareDistribution\DataStore DS.bak
  net start wuauserv
  fsutil resource setautoreset true %SystemDrive%\
  
  attrib -r -s -h %SystemRoot%\System32\Config\TxR\*
  del %SystemRoot%\System32\Config\TxR\*
  
  attrib -r -s -h %SystemRoot%\System32\SMI\Store\Machine\*
  del %SystemRoot%\System32\SMI\Store\Machine\*.tm*
  del %SystemRoot%\System32\SMI\Store\Machine\*.blf
  
  del %SystemRoot%\System32\SMI\Store\Machine\*.regtrans-ms

Did any fail?

Please try windows update again.

 

[mjwlaw]

I did all of the commands, none of them failed. I tried kb3000850 and it failed again as in comment 24, I was able to update the other 19 important updates that were available, I did try it,kb3000850,3 times, failed every time.

 

[Go The Power]

Windows Update Log

1. Right click on the
   
   button
2. Click on Run Inside the Run box copy and paste the following command
   cmd /c copy %windir%\WindowsUpdate.log "%userprofile%\Desktop\WindowsUpdate.txt"
   
3. Please go to your desktop and attach WindowsUpdate.txt to your next post

 

[mjwlaw]

Here is the log,thank you.


View attachment WindowsUpdate.txt

 

[Go The Power]

There wasn't really any clues there.

DISM Scan

1. Right click on the
   
   button
2. Click on Command prompt (Admin) => Press Yes on the prompt
3. Inside the Command Prompt windows copy and paste the following command DISM /Online /Cleanup-Image /RestoreHealth
4. Please wait for this to Finish before continuing with rest of the steps.
   

Convert CBS.log to CBS.txt

1. Right click on the
   
   button
2. Click on Run => Inside the run box copy and paste the following command:
   

   cmd /c copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

3. Press Enter
4. Once this has completed please go to your Desktop and you will find CBS.txt, please rename this file to CBS_{Insert forum username here}_{insert todays Date here}.txt For example "CBS_Go The Power_1803.txt"
5. Please upload CBS_{Username}_{Date}.txt to this thread.

Please Note:: if the file is too big to upload to you next post please upload via Dropbox or One Drive

 

[mjwlaw]

Here is the CBS log

View attachment cbsmjwlaw51915.txt

 

[Go The Power]

Can you try and install the updates again, some corruptions were repaired.

 

[mjwlaw]

Ok,I tried the update again, it did the same as comment 24, but I did notice, it started as 723mb then switched to 713mb, after it failed I installed 9 optional updates, here are the logs, thank you

View attachment WindowsUpdate.txt

 

[mjwlaw]

Tried update again this morning with the firewall off, failed again just like comment 24.
Here is a copy of the log, thanks
View attachment WindowsUpdate.txt