KB5010342 failed 0x8000ffff on update

Rich (BB code): 
2022-03-16 11:40:26, Info                  DISM   DISM Package Manager: PID=5444 TID=1596 Processing the top level command token(cleanup-image). - CPackageManagerCLIHandler::Private_ValidateCmdLine
2022-03-16 11:40:26, Info                  DISM   DISM Package Manager: PID=5444 TID=1596 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2022-03-16 11:40:26, Info                  DISM   DISM Package Manager: PID=5444 TID=1596 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2022-03-16 11:40:26, Info                  DISM   DISM Package Manager: PID=5444 TID=1596 CBS session options=0x40100! - CDISMPackageManager::Internal_Finalize
2022-03-16 11:41:25, Info                  DISM   DISM Package Manager: PID=5444 TID=15948  Error in operation: (null) (CBS HRESULT=0x8000ffff) - CCbsConUIHandler::Error
2022-03-16 11:41:25, Error                 DISM   DISM Package Manager: PID=5444 TID=1596 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x8000ffff)
2022-03-16 11:41:25, Error                 DISM   DISM Package Manager: PID=5444 TID=1596 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x8000ffff)
2022-03-16 11:41:25, Error                 DISM   DISM Package Manager: PID=5444 TID=1596 Failed to restore the image health. - CPackageManagerCLIHandler::ProcessCmdLine_CleanupImage(hr:0x8000ffff)
2022-03-16 11:41:25, Error                 DISM   DISM Package Manager: PID=5444 TID=1596 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x8000ffff)
2022-03-16 11:41:25, Info                  DISM   DISM Package Manager: PID=5444 TID=1596 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2022-03-16 11:41:25, Error                 DISM   DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=8000FFFF

Could you please provide your CBS log too? It'll very likely be those package resolve errors again.
 
Here's the log - sorry for the delay - I actually didn't realize it had gone to a page 2 in the thread...!
-Scott
 

Attachments

Rich (BB code): 
2022-03-16 21:57:49, Error                 CBS    Failed to resolve package 'Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1526' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-16 21:57:49, Info                  CBS    Failed to resolve package: Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1526 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-16 21:57:49, Error                 CBS    Failed to resolve package 'Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1586' [HRESULT = 0x80070490 - ERROR_NOT_FOUND]
2022-03-16 21:57:49, Info                  CBS    Failed to resolve package: Microsoft-Windows-ProfessionalEdition~31bf3856ad364e35~amd64~~10.0.19041.1586 [HRESULT = 0x80070490 - ERROR_NOT_FOUND]

It seems that these are the only packages with errors according to the CBS now, it seems that they belong to KB5010342? Could you please follow these instructions as before:

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, then press enter.
    wusa /uninstall /KB:5010342
  4. Let me know if it says it was successful or if there are any errors.
If the update has been successfully uninstalled (may require a reboot) then please run the DISM command from my previous post. If the DISM command reports no problems then please attempt to install the LCU again.
 
Weird - it's saying that KB5010342 isn't install on this computer... looked through the history can't find it there either.

1647532682907.png
 
Hmm, that update was part of the LCU (KB5011487), what version of Windows are you currently running? 21H1 or 21H2? You can find it under the About PC applet. If you search for "About your PC" from the Start menu then it should come up.
 
Edition Windows 10 Pro for Workstations
Version 21H1
Installed on ‎3/‎16/‎2021
OS build 19043.1320
Experience Windows Feature Experience Pack 120.2212.3920.0
 
Hi - made some progress - realized that they were layered - I did the uninstall of KB5011487 and then the uninstall of 5010342 and it _did_ remove it; dism failed at 48% and is attached. I tried a bit more and didn't really make any progress after that but i'm also including the other items you might ask for given that it was a prior standalone install?

Thanks,
Scott
 

Attachments

MrSkyBlueGeek said:
Edition Windows 10 Pro for Workstations
Version 21H1
Click to expand...
Thanks, just wanted to make sure you were on the same version as the VM I was using.

MrSkyBlueGeek said:
Hi - made some progress - realized that they were layered - I did the uninstall of KB5011487 and then the uninstall of 5010342 and it _did_ remove it; dism failed at 48% and is attached.
Click to expand...
Okay, that's good, looks like it progressed further this time too?

Rich (BB code): 
2022-03-18 16:30:54, Info                  CBS    Failed to evaluate self update [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-18 16:30:54, Info                  CBS    Failed to evaluate non detect parent update [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-18 16:30:54, Info                  CBS    Failed to evaluate non parent [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-18 16:30:54, Info                  CBS    failed to evaluate single applicability [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-18 16:30:54, Info                  CBS    Failed to evaluate applicability [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-18 16:30:54, Info                  CBS    Failed to get applicability on updates [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-18 16:30:54, Error                 CBS    Failed to call external evaluate applicability on package: Package_17_for_KB5005716~31bf3856ad364e35~amd64~~10.0.1.5, Update: 5005716-30_neutral [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-18 16:30:54, Info                  CBS    Failed to evaluate external applicability for package update: 5005716-1197_neutral_PACKAGE [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-18 16:30:54, Error                 CBS    Failed to call external evaluate applicability on package: Package_for_KB5005716~31bf3856ad364e35~amd64~~19041.1265.1.5, Update: 5005716-1197_neutral_PACKAGE [HRESULT = 0x8000ffff - E_UNEXPECTED]
2022-03-18 16:30:54, Info                  CBS    Failed to call EvaluateApplicability on internal CBS package. [HRESULT = 0x8000ffff]
2022-03-18 16:31:55, Info                  CBS    Virtual Edition: Microsoft-Windows-ProfessionalWorkstationEdition will be mapped to: Microsoft-Windows-ProfessionalEdition
2022-03-18 16:31:55, Info                  CBS    Session: 30948103_900299368 initialized by client LanguageFeaturesOnDemand, external staging directory: (null), external registry directory: (null)
2022-03-18 16:31:55, Info                  CBS    FOD: ActionList.xml is not cached.

Looks like we've gone back to the same error as before with a different update this time. Could you please provide the latest copy of your COMPONENTS hive? It should hopefully be a matter of deleting some flags like last time and then possibly uninstalling KB5005716. Let's see though once you've provided the latest hive.
 
Thank you, as suspected, those two flags which we deleted earlier are now back. Could you please run the FRST script from post #6? Afterwards, please run DISM again and then attach the CBS log.
 
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