[SOLVED] KB976932 (SP1) error 80004005 Win7 Home Prem (x64) - rolls back after 99% config

[Sysnative Windows Update]

Please temporarily completely remove BitDefender from the machine using its removal tool and retry SP1.

Uninstall Bitdefender

 

[jaHere]

 

[Sysnative Windows Update]

Please attach CBS.log.

 

[jaHere]

Here it is.

 

[Sysnative Windows Update]

Thanks. Can you please enable ProcMon as close to failure as you can and then stop it, so I could determine which key is missing. In addition to that, please run SURT.

Step#1 - Capture Process Monitor Trace

Download and run Process Monitor. Enable it as close to failure as possible.
Try installing the update just like you have in the past.
Stop Process Monitor as soon as it fails. You can simply do this by clicking the magnifying glass on the toolbar.
Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
Zip up and attach the LogFile.PML file as well as your CBS.log

 

[jaHere]

Shall I run SURT before ProcMon?

 

[Sysnative Windows Update]

Yes.

 

[jaHere]

Here are the log files.

2019-03-11.zip (21.47MB) - SendSpace.com

 

[Sysnative Windows Update]

Thanks. This fix + SURT

 

[jaHere]

The script failed so I'm attaching the SFCFix output without running SURT + SP1 install.

 

[Sysnative Windows Update]

Please retry now.

 

[jaHere]

"Preparing to install SP1" failed, same as last time.

 

[Sysnative Windows Update]

Please run it with ProcMon as you've done before.

 

[jaHere]

I had to run it 3 times as the timing kept changing by 30 seconds or so.

2019-03-13-02.zip (23.38MB) - SendSpace.com

 

[Sysnative Windows Update]

I didn't get what I needed in the log. Feel free to start it a few mins earlier.

 

[jaHere]

You've got around 4 minutes' worth here... How come with the AV, the SP1 install went all the way to configuring windows, then without the AV it fails 4 minutes into preparing the install?

Logfile2019-03-13.zip (92.78MB) - SendSpace.com

 

[Sysnative Windows Update]

No idea, but I do know that your system was and is extremely damaged (that's why this is taking so long). I have some obligations to tend to today, so I probably won't take care of this until tomorrow.

 

[Sysnative Windows Update]

Still working on this. If you don't hear back from me in 48 hours, please send me a PM. Thank you.

 

[Sysnative Windows Update]

Apologies for the delay!

Please do the following:

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information. If this does not happen for some reason, please continue with the steps anyway.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste Microsoft-Windows-StorageService into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.

 

[jaHere]

No problem. Here's the SearchReg.txt file.