[SOLVED] Missing Cat and Mum files

M

mclovis

Contributor
Joined
Jan 20, 2017
Posts
42
I have been having issues with windows update and SURT reports issues. Can anyone help?

Attached is log
 

Attachments

Hi and welcome to Sysnative. Your machine appears to be missing (or have corrupt) updates from 122 different windows updates. What other issues have you been having with your machine besides Windows Updates not working?
 
That is the only one, there were some issues, but I backup my system using Acronis. This started when I allowed windows to clean up the system and it apparently deleted updates that had been previously applied. The inability to do a Windows Update started soon after. Thanks, Thanks, Thanks for the help.
 
As additional information, when I tried to install the latest Windows 64 bit Pro security update (rollup). This is the error code "WindowsUpdate_80073701" "WindowsUpdate_dt000"
 
This started when I allowed windows to clean up the system and it apparently deleted updates that had been previously applied
Click to expand...
Yup, that likely caused it.

Please attempt to install an update and when it fails please zip up and attach your c:\windows\logs\CBS.log

Thanks.
 
Per reliability..

Installation Failure: Windows failed to install the following update with error 0x80073701: January, 2017 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB3212646).
 
Please do the following.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2994023

4. Let me know if it says it was successful or if there are any errors.

Repeat the same for the following and let me know the results.
wusa /uninstall /KB:3185330
wusa /uninstall /KB:2984976
wusa /uninstall /KB:3048070
wusa /uninstall /KB:3197868
 
wusa /uninstall /KB:2994023

caused an error "Installer encountered an error 0x80070490 Element not found

Same error is encountered for all wusa commands listed

Attached is the "popup" when running the wusa command(s) such as wusa /? or wusa /log, etc.


 

Attachments

  • WUSA.jpg
    WUSA.jpg
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OK, please start with the following.

Step#1 - SFCFix Script
Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop. If you still have this on your desktop from downloading previously, you don't need to re-download.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please
 

Attachments

Please do the following again.

Step#1 - System Update Readiness Tool (SUR)
1. Download and run the following file.
2. When it asks you if you wish to install, please answer yes. Note: It could take 15 minutes or more to run. Please don't cancel.
3. You will get an Installation Complete screen when it's done running.
4. Please attach the log from the following location. C:\Windows\Logs\CBS\CheckSUR.log
Please Note:: if the file is too big to upload to your next post please upload via a service such as Dropbox or One Drive or SendSpace and just provide the link.
 
Thanks, I will. As an FYI, it needed to run overnight to "succeed", but UI did not show any error messages. I will try again.
 
OK, I see the error and would like to try a few things.
Code: 
2017-02-07 18:57:28, Info                  CBS    Failed to resolve item[0] in Package: Package_67_for_KB3197868~31bf3856ad364e35~amd64~~6.1.1.5, Update: 3197868-167_neutral_LDR [HRESULT = 0x80073701 - ERROR_SXS_ASSEMBLY_MISSING]

Start with the following again but only for the one update listed.

Remove Update Manually
 1. Click on the Start
Start%20Orb.jpg
button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:3197868
4. Let me know if it says it was successful or if there are any errors.
 
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