[SOLVED] Missing Cat and Mum files
- Thread starter mclovis
- Start date
BrianDrab
Emeritus
Let's dig a little deeper.
Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Please attempt to install KB3212646 again like you have in the past.
3. Stop Process Monitor as soon as the install fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.
Step#1 - Capture Process Monitor Trace
1. Download and run Process Monitor. Leave this running while you perform the next steps.
2. Please attempt to install KB3212646 again like you have in the past.
3. Stop Process Monitor as soon as the install fails. You can simply do this by clicking the magnifying glass on the toolbar as shown below.
4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
5. Zip up and attach the LogFile.PML file as well as your CBS.log.
Hi,
It failed again. Information is here:
Download multiple files from Sendspace.com - send big files the easy way
As an FYI, while in the past I attempted updates (unsuccessfully) with firewall and AV off, I have not done so since your help. Also I have (almost) all of the sysinternal tools on my machine, if that helps.
It failed again. Information is here:
Download multiple files from Sendspace.com - send big files the easy way
As an FYI, while in the past I attempted updates (unsuccessfully) with firewall and AV off, I have not done so since your help. Also I have (almost) all of the sysinternal tools on my machine, if that helps.
BrianDrab
Emeritus
Thanks for the info. I need to collect some more info. Please do the following.
1. Click your Start button and type cmd in the search box. Right-click on cmd from the search results and select Run as administrator. Answer Yes if the UAC prompt comes up.
2. Copy/Paste the following in to the command-prompt window and hit enter.
wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\hotfix.txt"
3. This will create a file on your desktop named hotfix.txt. Please attach this to your next reply.
1. Click your Start button and type cmd in the search box. Right-click on cmd from the search results and select Run as administrator. Answer Yes if the UAC prompt comes up.
2. Copy/Paste the following in to the command-prompt window and hit enter.
wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\hotfix.txt"
3. This will create a file on your desktop named hotfix.txt. Please attach this to your next reply.
The command as you listed would hang forever and the file would not contain any information. I changed the command to wmic gfe list /format:htable.. It is attached. If you need me to do this differently let me know. Note the command you sent would not error either.
BrianDrab
Emeritus
Interesting, thanks. Please check for Windows Updates and let me know which updates show up that need installed.
Important updates:
January, 2017 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB3212646)
Download size: 142.8 MB
You may need to restart your computer for this update to take effect.
Update type: Important
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
______________________________
Optional updates:
Skype for Windows desktop 7.3 (KB2876229)
Download size: 43.6 MB
You may need to restart your computer for this update to take effect.
Update type: Optional
Stay in touch with friends and family with free Skype-to-Skype calls and messages.
AND
Update for Windows 7 for x64-based Systems (KB2952664)
Download size: 6.0 MB
You may need to restart your computer for this update to take effect.
Update type: Optional
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
January, 2017 Security Monthly Quality Rollup for Windows 7 for x64-based Systems (KB3212646)
Download size: 142.8 MB
You may need to restart your computer for this update to take effect.
Update type: Important
A security issue has been identified in a Microsoft software product that could affect your system. You can help protect your system by installing this update from Microsoft. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article. After you install this update, you may have to restart your system.
______________________________
Optional updates:
Skype for Windows desktop 7.3 (KB2876229)
Download size: 43.6 MB
You may need to restart your computer for this update to take effect.
Update type: Optional
Stay in touch with friends and family with free Skype-to-Skype calls and messages.
AND
Update for Windows 7 for x64-based Systems (KB2952664)
Download size: 6.0 MB
You may need to restart your computer for this update to take effect.
Update type: Optional
Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.
BrianDrab
Emeritus
Please attempt to manually download KB3197868 and install. Let me know the results. If it fails, please provide me the CBS.log.
Microsoft Update Catalog
Microsoft Update Catalog
This problem gets really weird now... Downloaded standalone KB3197868 for 64bits.
Installer reported that is was not applicable. I am attaching error message and command line output for processor architecture as a picture. Also attached CBS.log.
Installer reported that is was not applicable. I am attaching error message and command line output for processor architecture as a picture. Also attached CBS.log.
Attachments
BrianDrab
Emeritus
Do you have your Windows 7 with SP1 x64 media (i.e. DVD)? If so a repair install may be needed. All of your data and programs will stay intact so there wouldn't be any data loss or the need to re-install anything. Let me know.
BrianDrab,
First I want to thank you for all of your hard work. I am amazed at the number of issues on this computer. It is my understanding that a repair install introduces many issues surrounding drivers, etc. and I am trying not to cause anymore issues. I am going to attempt to use the windowsupdate.log and processMonitor to fix this issue first. At this point the log seemed to indicate that wusa "felt" that the NOVEMBER update was "not needed". I will keep you updated in an attempt to help all.
Thanks again!!!!!
First I want to thank you for all of your hard work. I am amazed at the number of issues on this computer. It is my understanding that a repair install introduces many issues surrounding drivers, etc. and I am trying not to cause anymore issues. I am going to attempt to use the windowsupdate.log and processMonitor to fix this issue first. At this point the log seemed to indicate that wusa "felt" that the NOVEMBER update was "not needed". I will keep you updated in an attempt to help all.
Thanks again!!!!!
BrianDrab
Emeritus
I'm still willing to dig a little further. I would have been remiss not to provide you a potentially quicker option. If you get to the point of wanting me to take another look, let me know. Thanks.
Brian,
Thanks you so much. I reauthorized wusa from the command line and that seemed to get rid of cached cookies have expired. KB3212642 then was allowed to install. It is a security fix that is labeled important, but listed as optional. See https://support.microsoft.com/en-us...-windows-7-sp1-and-windows-server-2008-r2-sp1. However both November and January security rollups failed. I am attaching each section of CBS log applicable. It seems that November simply says that it is superseded. December also stated that. January failed due to missing files (or so it seems). Anything that I need to do, please let me know.
Mike
Thanks you so much. I reauthorized wusa from the command line and that seemed to get rid of cached cookies have expired. KB3212642 then was allowed to install. It is a security fix that is labeled important, but listed as optional. See https://support.microsoft.com/en-us...-windows-7-sp1-and-windows-server-2008-r2-sp1. However both November and January security rollups failed. I am attaching each section of CBS log applicable. It seems that November simply says that it is superseded. December also stated that. January failed due to missing files (or so it seems). Anything that I need to do, please let me know.
Mike
BrianDrab
Emeritus
Try the following.
Install Update with DISM
When it's complete you should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Go ahead and do so if prompted. Let me know what errors if any come up.
Install Update with DISM
- Download this file and save to your desktop. The filename will be Windows6.1-KB3197868-x64.cab.zip
- Right-click on this file and select Extract All.. Keep the defaults and click the extract button. You may close the window that opens.
- Click on the Start button and in the search box, type Command Prompt
- When you see Command Prompt on the list, right-click on it and select Run as administrator
- When command prompt opens, copy and paste the following command into the window and hit enter.
DISM.exe /Online /Add-Package /PackagePath:%UserProfile%\Desktop\Windows6.1-KB3197868-x64.cab\Windows6.1-KB3197868-x64.cab
When it's complete you should receive the message:
The operation completed successfully.
Restart Windows to complete this operation.
Do you want to restart the computer now (Y/N)?
Go ahead and do so if prompted. Let me know what errors if any come up.
The following error occurs:
An error occurred trying to open - C:\Users\mike.MOYACREW.000\Desktop\Windows6.1
-KB3197868-x64.cab\Windows6.1-KB3197868-x64.cab Error: 0x80070003
The Directory C:\Users\mike.MOYACREW.000\Desktop\Windows6.1
-KB3197868-x64.cab\
does indeed exist, but the file
Windows6.1-KB3197868-x64.cab does not exist within that directory.
Ideas?
An error occurred trying to open - C:\Users\mike.MOYACREW.000\Desktop\Windows6.1
-KB3197868-x64.cab\Windows6.1-KB3197868-x64.cab Error: 0x80070003
The Directory C:\Users\mike.MOYACREW.000\Desktop\Windows6.1
-KB3197868-x64.cab\
does indeed exist, but the file
Windows6.1-KB3197868-x64.cab does not exist within that directory.
Ideas?
BrianDrab
Emeritus
Try the following command instead.
DISM.exe /Online /Add-Package /PackagePath:%UserProfile%\Desktop\Windows6.1-KB3197868-x64.cab
DISM.exe /Online /Add-Package /PackagePath:%UserProfile%\Desktop\Windows6.1-KB3197868-x64.cab
Holy wusa Batman! DISM ran successfully with no restart needed. I did restart machine, however. Windows update for January ran successfully!!!!!!! While I need to wait for paycheck to arrive, I will definitely be donating. Brian, thank you for all of your help and insights. I really, really, appreciate all of your help.
Mike
Mike