Missing Winning Component Keys (Please help)

[Sysnative Windows Update]

and setupapi.dev.log

 

[DMac]

Here's the latest CBS logs.

CBS11222019.txt - Shared File

 

[DMac]

setupapi.dev (2).txt - Shared File

 

[Sysnative Windows Update]

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

• Download the portable version of GSmartControl and save it on your Desktop;
• Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
• Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
• You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
• Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
• Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
• Please note: If the SMART Status reads: Unsupported, stop and let me know.
  
  

 

[DMac]

Sorry it took so long to get back, I've been out of pocket. The Status showed "unsupported" probably because its setup in a Raid 1 configuration with a PERC H710 controller.

 

[Sysnative Windows Update]

Thanks.

Please do the following:

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

 

[DMac]

ok, will do. Will a reboot be required at any point during the process?

 

[Sysnative Windows Update]

For scanning, no, but it may be required when we fix something.

Just in case, run it outside of active/work hours.

 

[DMac]

Ok, I will wait until this afternoon to run it. Thank you.

 

[DMac]

Here's what I got with the FarBar scan.

 

[Sysnative Windows Update]

There are remnants of Avast and AVG present that should be removed. We'd likely need to reboot the Server while doing this.

 

[DMac]

Ok, just let me know what we need to do. Will be out of pocket for most of tomorrow but hopefully can get to it tomorrow night. Thanks.

 

[Sysnative Windows Update]

If possible, back the Server up prior to running this:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

 

[DMac]

It may take me a few days to get this done. This server is over an hour away from me so if I need to do a backup I will have to go on location to get that done more than likely and its over an hour drive. I see in the fixIt file that its deleting all of the remains from avast and AVG. I had already removed all AVG and Avast folders. Does it look like there are still processes running related to those Antivirus programs thats causing the service pack to fail when rebooting?

 

[Sysnative Windows Update]

I cannot confirm 100% that they are the cause of the issue, but I have seen cases where AVs have been the cause, so...

 

[DMac]

I wouldn't doubt at all if its AVG. For some reason whenever I tried to remove all remnants of AVG with AVG Remover and AVGClear both would fail trying to remove/uninstall it which I have never had either one of those fail to remove it.

 

[Sysnative Windows Update]

 

[DMac]

The Server is rebooting. Here's the FixLog.

 

[Sysnative Windows Update]

Looks okay.

 

[DMac]

no luck, unfortunately. Still failed rebooting at 15%.