Install that update.
Next, right-click the Start button and select Command Prompt (administrator).
When command prompt opens, copy and paste the following command into it, press enter afterwards.
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive and just provide the download link.
Next, right-click the Start button and select Command Prompt (administrator).
When command prompt opens, copy and paste the following command into it, press enter afterwards.
Code:
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
Note: if the file is too big to upload to your next post please upload via a service such as Filedropper or One Drive and just provide the download link.