[SOLVED] Random Black Screen when playing a game

[pasranno]

Also, atikmpag.sys shows:
- timestamp Mon Jul 18 22:32:52 2016 (578D3CF4)
- size (if I'm not wrong) 516 kB (528 384 bytes)
- I can't find the version

But the driver I extracted from AMD Radeon Software Crimson Edition 16.7.1_X64 (NON-WHQL edition) (taken from sapphiretech.com - HD 7850 2G D5 - downloads - windows 7 x64 (click)) shows:
- timestamp Wednesday July 6th 2016 04:13:44
- size 486 kB (498 176 bytes)
- version 8.14.1.6512

Hence you could try to update the drivers for your graphic card with that...
Another thing you could check is if you have dust to remove inside your pc, especially from fans and air slits, and if your cpu wants a bit of new thermal past (thermal compound).
Check also the graphic card connector and its slot (remove it, clean the slot and the card connector, re-insert it).
Not sure if you can also change the thermal past on your GPU (I never did it, but it seems it's possible).

I uninstalled ASRock XFast USB Utility.

For the GPU you are not totally wrong and you are not totally right. In fact I didn't got the fresh new drivers which is the 16.9.1 (sapphire website is not update that frequently about the drivers updates). I'm currently running on the 16.7.2 version which was the last presumed working version for my computer as I already said at the beginning of this thread. I already removed all the dust in my pc a month ago, I also changed the thermal past on the CPU. Finally I cleaned the PCI slot and the GPU connector aswell however I didn't disassemble the GPU cooler to change the thermal paste.

I also got some news about my initial random black screen problem. It seems to be an overheat related problem because everytime this balckscreen happens is when the GPU gets over 64°C. I know that the GPU are supposed to be way more resistent than that (IIRC their heat limit is fixed arround 100°C). I tweaked the fan settings yesterday and it seems to be better, the base fan settings was linear and at 60°C the fan speed was only arround 40%

 

[xilolee]

I uninstalled ASRock XFast USB Utility.

Did the uninstallation remove also fneturpx.sys?

It seems to be an overheat related problem because everytime this balckscreen happens is when the GPU gets over 64°C. I know that the GPU are supposed to be way more resistent than that (IIRC their heat limit is fixed arround 100°C). I tweaked the fan settings yesterday and it seems to be better, the base fan settings was linear and at 60°C the fan speed was only arround 40%

[/quote]Did the BlackSOD and BlueSOD disappear? :smile9:

 

[pasranno]

I uninstalled ASRock XFast USB Utility.

Did the uninstallation remove also fneturpx.sys?

How can I know if fneturpx.sys is still installed on my rig?

It seems to be an overheat related problem because everytime this balckscreen happens is when the GPU gets over 64°C. I know that the GPU are supposed to be way more resistent than that (IIRC their heat limit is fixed arround 100°C). I tweaked the fan settings yesterday and it seems to be better, the base fan settings was linear and at 60°C the fan speed was only arround 40%

Did the BlackSOD and BlueSOD disappear?

The blue one disappeared however I'm still struggling a bit to get rid of the black one. After few almost stable days just one crash every 3 days, I decided to update my driver to the latest one because I though well the driver wasn't the problem it was the fan speed which caused overheat, however by updating I do encouter the BlackSOD more frequently almost once a day so I think I'm gonna downgrade again to the 16.7.2 driver version.

Nevertheless for the "overheat" it is really strange because as I said the GPU aren't suppose to "overheat" at 64°C, it supposed to be a normal load temperature. Well, maybe it is because my GPU is becoming less stable and powerfull over its 4 years of service. Actually I would be glad if he can keep up until february because I plan to set up and entire new rig when Zen will be out.

 

[xilolee]

You could try these settings (in the bios):

Read More:

OC Tweaker Screen

Disable spread spectrum
Disable speedstep

CPU Configuration

(Disable Intel Hyper Threading Technology) this shouldn't be visible
Enable cpu thermal throttling
Enable no-execute memory protection

North Bridge Configuration

Set Primary Graphics adapter to PCIE
Set PCIE 2 Link Speed to disabled (or leave it auto)
Set PCIE 3 Link Speed to enabled
Set Share Memory to Auto
Set IGPU multi-moniter to disabled
Set Render Standby to disabled
Set Deep Render Standby to disabled

Hardware Health Event Monitoring Screen

Set Fans to full on
Set Over Temperature Protection to enabled

On sapphire forum, rubenoa said (click):

Anything above 90ºC will damage your card and other hardware components, so the general performance temperature of this card is around 60-70ºC with the proper cooling flowing in the case.

 

[xilolee]

Also, what monitor (or device) and resolution are you using?

 

[pasranno]

I just changed the BIOS settings, actually I just changed the OC Tweaker, IGPU & Standby one because the other one were already as mention in your previous post.

My monitor is a pretty old one it's an Acer X233W 1680x1050pi

 

[pasranno]

No problem encoutered during the last 2 weeks I think we got ride of the problem.

Recap and solution of the problem for people who might encounter the same problem in the future:
1) Problem identified : Radeon HD78XX Series max temperature seems to be arround 64°C, going above will cause a blackscreen.
2) Solution : Instal Sapphire Trixx and tweak the Fan speed curve in order to always stay under 60°C.

Thank you all for your precious help! :)

 

[xilolee]

Glad you solved it! :dance:

You can mark the thread as solved (in your first post, I think you could find it in a drop-down menu somewhere...).

Did the uninstallation of the ASRock XFast USB Utility remove also fneturpx.sys?

 

[pasranno]

Updated the thread to Solved format.
Yes it did !

 

[xilolee]

:beerchug2: