Ravensburger Puzzle game Black Screen

I own quite a few Big Fish games so I downloaded the trial and started it on my Big Fish Game Bar. (Windows 7 Home Premium 32 bit 4GB RAM). For me, all the game pieces are white. I thought maybe if I placed a piece in the proper location it would turn from white to the actual image. I took a corner piece and systematically put it on all 4 corners. Nothing. The piece remained white.

I'm not sure how you'd ever know if you where the correct location of a piece is if all pieces show white.

For me, I guess perhaps the built in AMD video is not good enough.

I just find the forum for this game
Ravensburger Puzzle Selection

I'll do some looking and see what might be a solution to all black screen and all white puzzle pieces.

Apparently a few more people have all white pieces but no solution was found
No Color
 
Yeah I came across a white puzzle issue when I was looking for my problem. I remember someone said updating video card drivers fixed it for him. But I don't think so many people couldn't came up with that. But it has something to do with video card/drivers for sure. Btw. I have the game from Daedalic Entertainment not Big Fish.

The game was once installed on my sister's PC1 but probably other edition of this game, and it was working.
When I tried the purchased game on my PC2, it launched only for the first time. Second and more it started to show black screen. On PC1 it was black screen even for the first launch.

I'm still in touch with support, currently waiting for they reply but I don't expect to hear anything other than system reinstall. My PC2 is quite recent after that.
 
I uninstalled it. All my other games work fine so I'm not about to change the driver. I start doing that and I fear that something else that was working won't.

It seems to me that this puzzle either works for people or it doesn't. If it doesn't work, they haven't figured out how to fix it in several years.
 
I don't know but it worked for me for the first launch. I normally could play it and had no white puzzles.
And also it works fine in safe mode. I have white puzzles and cursor is laggy but the game works. So I really don't know.
 

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