[SOLVED] re: Windows 7 update issue with 80070005 error code

There are remnants of various security programs present, some active and some not: Avast, McAfee, Norton, SuperAntiSpyware

Are these programs removed or not ?
 
This machine had virus issue before.. I uninstalled avast, mcafee , norton, superantuvirus etc
currently only malwarebytes is running
 
Step 1:
Download MCPR (McAfee Product Removal).
Start MCPR.exe and follow the instructions appearing.
When the tool is finished, restart the machine.

Step 2:
Download avastclear.exe and save it on your desktop.
Start avastclear.
If you see the message "Press ‘Yes’ to reboot into Safe Mode now and run this tool from there.", Click Yes.
When in Safe Mode, run the avastclear.exe and select the Avast product you want to uninstall.
On completion, restart the machine in Normal Mode.

Step 3:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

followed your instruction for both AV removals as you explained.. and here is the log for u
thnx
 

Attachments

Well done. Try to install KB890830 again and report the result.
 
Well
donwloaded from win catalog and downloaded 2 .exe file.. both I tried to run nothing happnes
not even a msg pop up
should I try to update from windows update?
 
Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Reboot the machine ones again.
Check Windows Update and report the result.
 

Attachments

hello Peter
unfortunately same result
I decided to upgrade to win10
thanks a lot for your amazing effort and most importantly your time.. really appreciated
You guys really someone special I have to say..
kind regards
 
Your welcome. This thread will be marked as solved.

Take care.
 
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