Review log files?

[DR M]

OK, thank you.

I could ask you to try a couple of things, but that would not be wise from my part, since we are at the Forum with the Experts in Windows Updates problems.

So...

Since the computer is clean now, I recommend you to go here, read the Windows Update Log Posting Instructions and start a new thread there. Tell the Update Experts that you have already passed from the Security Arena Forum and the computer is clean, providing a link to this thread. I am sure they will effectively guide you to solve your problem.


The following tool will remove the tools we used as well as reset system restore points, but leave it at the end of the whole process, as you may need to use again any of the tools.

Download KpRm by kernel-panik and save it to your desktop.

• Right-click kprm_(version).exe and select Run as Administrator.
• Read and accept the disclaimer.
• When the tool opens, ensure all boxes under Actions are checked.
• Under Delete Quarantines select Delete Now, then click Run.
• Once complete, click OK.
• A log will open in Notepad titled kprm-(date).txt.
• Please copy and paste its contents in your next reply.

 

[NiallMitch10]

Thanks, here's the contents of the text file:

# Run at 23/04/2021 18:06:25
# KpRm (Kernel-panik) version 2.9
# Website https://kernel-panik.me/tool/kprm/
# Run by Niall Shannon from C:\Users\Niall Shannon\Desktop
# Computer Name: MSI
# OS: Windows 10 X64 (18363)
# Number of passes: 1

- Checked options -

    ~ Registry Backup
    ~ Delete Tools
    ~ Restore System Settings
    ~ UAC Restore
    ~ Delete Restore Points
    ~ Create Restore Point
    ~ Delete Quarantines

- Create Registry Backup -

   ~ [OK] Hive C:\WINDOWS\System32\config\SOFTWARE backed up
   ~ [OK] Hive C:\Users\Niall Shannon\NTUSER.dat backed up

     [OK] Registry Backup: C:\KPRM\backup\2021-04-23-18-06-25

- Delete Tools -


  ## AdwCleaner
     [OK] C:\Users\Niall Shannon\Downloads\adwcleaner_8.2.exe deleted
     [OK] C:\AdwCleaner deleted

  ## ESET Online Scanner
     [OK] C:\Users\Niall Shannon\Desktop\ESET Online Scanner.lnk deleted
     [OK] C:\Users\Niall Shannon\Desktop\esetonlinescanner.exe deleted
     [OK] C:\Users\Niall Shannon\AppData\Local\ESET\ESETOnlineScanner deleted

  ## FRST
     [OK] C:\Users\Niall Shannon\Desktop\Addition.txt deleted
     [OK] C:\Users\Niall Shannon\Desktop\Fixlog.txt deleted
     [OK] C:\Users\Niall Shannon\Desktop\FRST.txt deleted
     [OK] C:\Users\Niall Shannon\Desktop\FRST64.exe deleted
     [OK] C:\FRST deleted

  ## FSS
     [OK] C:\Users\Niall Shannon\Desktop\FSS.exe deleted
     [OK] C:\Users\Niall Shannon\Desktop\FSS.txt deleted

- Restore System Settings -

     [OK] Reset WinSock
     [OK] FLUSHDNS
     [OK] Hide Hidden file.
     [OK] Show Extensions for known file types
     [OK] Hide protected operating system files

- Restore UAC -

     [OK] Set EnableLUA with default (1) value
     [OK] Set ConsentPromptBehaviorAdmin with default (5) value
     [OK] Set ConsentPromptBehaviorUser with default (3) value
     [OK] Set EnableInstallerDetection with default (0) value
     [OK] Set EnableSecureUIAPaths with default (1) value
     [OK] Set EnableUIADesktopToggle with default (0) value
     [OK] Set EnableVirtualization with default (1) value
     [OK] Set FilterAdministratorToken with default (0) value
     [OK] Set PromptOnSecureDesktop with default (1) value
     [OK] Set ValidateAdminCodeSignatures with default (0) value

- Clear Restore Points -

   ~ [OK] RP named AdwCleaner_BeforeCleaning_21/04/2021_22:12:54 created at 04/21/2021 21:12:54 deleted
     [OK] All system restore points have been successfully deleted

- Create Restore Point -

     [X] System Restore Point not created

- Display System Restore Point -

     [X] No System Restore point found

-- KPRM finished in 95.37s --

 

[DR M]

OK, I had told you to leave it at the end, but it's alright.

The following tool will remove the tools we used as well as reset system restore points, but leave it at the end of the whole process, as you may need to use again any of the tools.

I see that no restore point was created. I will be watching the new thread at the Windows Update Forum. Have in mind that they are very busy there, so you may have to wait a bit for a response.

 

[NiallMitch10]

Sorry been busy all day. Got round to posting a thread on the update forum:

Feature Update to Windows 10 version 20H2 - 0x80242016 error

Hopefully this will get solved!
Thanks for your help!

 

[DR M]

You are very welcome.

Let's wait a bit for the experts there.