[SOLVED] ScanNow- Win Resource Protection Found Corrupt Files But Was Unable ...

[zcomputerwiz]

For now, just try disabling the items with the type 'Context Menu'. Once finished, restart and test your right click context menu speed.

 

[JoeFromSD]

OK starting to test, but you know, right now my problem is left clicking on recycle bin takes almost a minute to open. R clicking seems to work fine.

should I be still disabling those items to test out the left click on recycle bin?

 

[JoeFromSD]

Boy when I enabled this block again, r clicking took forever again! I tried disabling just the carbonite one but that didn't help.

any suggestion of which one I should disable, or should I just test them one by one?

 

[zcomputerwiz]

So the recycle bin takes a long time to open?

Do you have any USB hard drives connected?

 

[JoeFromSD]

boy taking a long time to test, especially waiting for the r click to open,

yes. left click r bin takes a minute, no usb hard drives, you mean like a usb stick??

 

[JoeFromSD]

what a hassle, every time I click on Type, the list below is in a different order, so I can't go down the list in a specific order to disable entries. Can I make the order stay the same after selecting Type?

 

[JoeFromSD]

OK, found the culprit regarding the R click issue! Carbonite. I've been having problems with it ever since I got those corrupted files. I was working with a carb Tech, he couldn't figure it out, escalated it up,
and that tech said-
Ok, so there's a few issues I'm seeing. The responses time trying to load different drives is quite significant. This is indicating there's an issue with your operating system accessing your different drives and folders. We're seeing errors that Windows recorded in Event Viewer that are indicating that there is corruption on your C drive. The error is: The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume System OS.

(12:26:25) Rick said to you:
the next issue is that Carbonite could not get all of the information placed onto your hard drive necessary for the reinstallation as it had problems reading the drive. This will lead to Carbonite not backing up properly.

So I saw that carbonite entry in shexview, disabled it, then managed to remove Carb with Revo.

I can R click now but recycle bin still takes a minute to open up. What do we do next? Remember I had two Storage in my C drive and now I only see one, is that a clue??

 

[JoeFromSD]

OK, ready to hopefully finish up I think the only issue left is the recycle bin but I'll let you tell me if all's well.

 

[JoeFromSD]

My two remaining issues are the recycle bin taking so long to open, and I think most importantly, I used to have two 'Storage' in Computer, but now only see one?

 

[zcomputerwiz]

Are your storage drives partitions on one large drive or two separate drives?
If separate, try shutting down your computer and leaving it off for a minute, then turning it back on. Let me know if the second storage volume reappears.

Try deleting the $Recycle.bin folder on the C: D: and E: drives.

 

[JoeFromSD]

I just have one HD.

sorry don't understand - Try deleting the $Recycle.bin folder on the C: D: and E: drives.

 

[JoeFromSD]

OK looked for $Recycle Bin folder in C and D, didn't see it anywhere, but when I tried opening D I got this I/0 device error??

 

[zcomputerwiz]

Let's check your disk health.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

• Download GSmartControl and save it on your Desktop;
• Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
• Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
• Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
• Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
• Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);
  
  

 

[JoeFromSD]

The self test (the Corsair SSD, see 1GSmart) said Completed Without Errors, but here's the Output-
smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win7(64)-sp1] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, smartmontools

=== START OF INFORMATION SECTION ===
Device Model: Corsair Force LE SSD
Serial Number: 155080150001033500D9
Firmware Version: SAFC11.0
User Capacity: 240,057,409,536 bytes [240 GB]
Sector Size: 512 bytes logical/physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ACS-2 (revision not indicated)
Local Time is: Mon Oct 03 12:53:14 2016 PDT
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 30) seconds.
Offline data collection
capabilities: (0x79) SMART execute Offline immediate.
No Auto Offline data collection support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 2) minutes.
Conveyance self-test routine
recommended polling time: ( 3) minutes.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 2
5 Reallocated_Sector_Ct 0x0013 100 100 050 Pre-fail Always - 0
9 Power_On_Hours 0x0012 100 100 000 Old_age Always - 4052
12 Power_Cycle_Count 0x0012 100 100 000 Old_age Always - 334
162 Unknown_Attribute 0x0003 100 100 000 Pre-fail Always - 255
170 Unknown_Attribute 0x0002 100 100 000 Old_age Always - 0
173 Unknown_Attribute 0x0012 100 100 000 Old_age Always - 2228284
174 Unknown_Attribute 0x0012 100 100 000 Old_age Always - 64
181 Program_Fail_Cnt_Total 0x0012 100 100 000 Old_age Always - 0
187 Reported_Uncorrect 0x0012 100 100 000 Old_age Always - 2
192 Power-Off_Retract_Count 0x0012 100 100 000 Old_age Always - 64
194 Temperature_Celsius 0x0023 070 070 030 Pre-fail Always - 30 (Min/Max 30/30)
196 Reallocated_Event_Count 0x0002 100 100 010 Old_age Always - 0
218 Unknown_Attribute 0x000b 100 100 050 Pre-fail Always - 0
231 Temperature_Celsius 0x0013 100 100 000 Pre-fail Always - 99
241 Total_LBAs_Written 0x0012 100 100 000 Old_age Always - 13955
242 Total_LBAs_Read 0x0012 100 100 000 Old_age Always - 16891

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 4052 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

The Attributes (see 1 attributes)

But then I did the self test on the WDC (see 1 WDC)
and the WDC Attrubutes (see wdc attributes)

 

[zcomputerwiz]

It appears your Western Digital 2TB drive is having problems.

Please immediately back up any important data on that drive that you can still access.

 

[JoeFromSD]

Darn my Carbonite has been messed up and not backing up for a couple of weeks, trying to back up to an external hd ..

 

[JoeFromSD]

Puterwiz, or anyone else as he's probably offline now. This is my backup program, which should I select? Clone disc?

 

[JoeFromSD]

well, I can't access that drive, so it looks like I'm taking the computer into a shop now,

what do I tell them is wrong? Will they be able to recover anything?

strange, I plug in an external HD to backup, go in to Computer, and I don't see it in there?

 

[zcomputerwiz]

Just let them know you have a 2TB storage drive in your computer with pending bad sectors and now you can't access the partitions on it.
They might be able to recover data, it's unpredictable.

I'm not sure why the external drive wouldn't be displayed. Does it spin up when it is connected? Any power or access indicator lights?

 

[JoeFromSD]

Can you tell what's on that storage drive? Are my Documents in there? Reason I ask is I go into C and don't see 'Documents' in there?

yeah there's a light on the ex HD. Maybe my usb is bad, I have two slots though tried both. When I look in Computer it's not there.