Server 2019 pending reboot problem

[nzsolt13]

Files attached.

 

[Maxstar]

Hi,

Export registry key as hive file.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into the command prompt and press enter.

reg save "HKLM\SYSTEM\DriverDatabase" "%userprofile%\Desktop\DriverDatabase.hiv"

• Once done, a file will appear on your desktop, called DriverPackages.hiv.
• ZIP this file and attach it to your next reply.

 

[nzsolt13]

PS C:\WINDOWS\system32> reg save "HKLM\SYSTEM\DriverDatabase" "%userprofile%\Desktop\DriverDatabase.hiv"
ERROR: The system was unable to find the specified registry key or value.

 

[Maxstar]

Please use the regular command prompt (CMD), or load CMD into PowerShell before you run the above command.

cmd
reg save "HKLM\SYSTEM\DriverDatabase" "%userprofile%\Desktop\DriverDatabase.hiv"

 

[nzsolt13]

Attached.

 

[Maxstar]

Hi,

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards attempt to update and post the result. If it fails attach a new copy of the CBS logs and the Setupapi.dev.log.

 

[nzsolt13]

After installing the fix, the updates did not start to install, so i have to do a revertpendingactions.
Then i installed the fix. The win.update started, but it failed at 100%.

 

[nzsolt13]

I did 2 revertendingactions and removed some Staged KB packages. Everything seemed fine, sfc, dism worked well.
Then i tried again to do an update. Everything is work for 30%, but after reboot... the update does not want to continue...
What could be the problem?

 

[Maxstar]

Hi,

Please attach the previous CbsPersist logs as well.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply.

 

[nzsolt13]

Attached.

 

[Maxstar]

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[nzsolt13]

Attached.

 

[Maxstar]

Please provide the following files if they exist.

C:\$Windows.~BT\Sources\Panther\Setuperr.log
C:\$Windows.~BT\Sources\Panther\Setupact.log

 

[nzsolt13]

Sorry, they are not available. The C:\$Windows.~BT directory is missing.

 

[Maxstar]

Then I would suggest to try to update again, for now it is completely unclear why the update could not completed and causes a rollback?

 

[nzsolt13]

Ok, i will do a revertpendingactions for clean environment (for an env. which has no pendigreboot message when running dism or sfc)
then i will make an inplace upgrade from install dvd.

 

[Maxstar]

Okay, that's fine and probably the best option in this case to resolve this issue.

 

[nzsolt13]

Hi,

i did an inplace upgrade, the setup gone to about 90% -> rebooted -> it continued about 50% , then reverted changes.
I attached these files:
C:\$Windows.~BT\Sources\Panther\Setuperr.log
C:\$Windows.~BT\Sources\Panther\Setupact.log

 

[nzsolt13]

I found the problem: a user was logged in after reboot, so i did again the inplace upgrade. It worked well... but the the 2024-01 cum update failed again.
Do you see anything in CBS logs?

 

[Maxstar]

Hi,

Export CBS (Component Based Servicing) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.