Server 2019 - Windows update Error 0x80073712

Thanks, please provide a list of the installed updates as well.

Run the following command in an elevated prompt and attach "UpdateList.txt" to your next post.
Code: 
wmic qfe list brief /format:texttablewsys > "%userprofile%\Desktop\UpdateList.txt"
 
It seems some updates are partially installed, please perform the following steps for a REG search.

Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5004947
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Rename the logfile SearchReg.txt to SearchReg-KB5004947.txt and attach it to your next post.

Do the same for the following KB Number:
Code: 
KB5022840
Rename the logfile SearchReg.txt to SearchReg-KB5022840.txt and attach it to your next post as well.
 
Hi,

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5022840
  • Let me know if it says it was successful or you get the message: The update KB5022840 is not installed on this computer.
 
Hi. It just seems stuck at searching for installed updates. I have been running it for 2 hours and nothing new.
1678186799132.png
 
Please let it run for an extra hour to see if it will fail and drop an error. In the meantime provide a screenshot of the update history from settings > Update Security > View update history.
 
I did let it spin for 3 more hours but nothing. I have attached the history from add remove programs and from the update history.
1678198677950.png
1678198707470.png
 
Please make a backup of the server first, and then perform the following steps.

Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Perfect, please perform the following steps to remove KB5004947.

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5004947
  • Let me know if it says it was successful or if there are any errors.
 
Ok, let's remove this update with FRST as well.

Start the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.
  • Download the attachment fixlist.txt and save it to your desktop.
  • Right-click on FRST.exe and select "Run as administrator".
  • Press the Fix button.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally.
  • When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  • Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

I made the Fix but screwed up the logfile (renamed the old log file when the fix was running) And it did not save the logfile.
 
To be sure, please perform the following steps to scan the registry for KB5004947 again.

1. Start the
55d04c7d453ca-Command_prompt_icon_%28windows%29.png
Command Prompt as administrator.
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
2.Right-click on the file
577bf0efb8088-FRST.png
FRST.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5004947
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.
 

Attachments

Hi. It seems administrator does not have access to those regvalues. I have attached the log.
 

Attachments

Let's leave those remnants for know.

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5003646
  • Let me know if it says it was successful or you get the message: The update KB5003646 is not installed on this computer.
 
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