Step 1
Retrieve Components Hive
1. Navigate to
C:\Windows\System32\Config and locate the
COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3.
Right-click on this file on your desktop and select
Send To...Compressed (zipped) folder. This will create a file named
COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service.
5. Attach the file
COMPONENTS.zip to your next reply. If the file is too large to attach, upload the
COMPONENTS.zip file to
www.wetransfer.com and post the link in your next reply.
Step 2
Farbar Recovery
1. Please download
Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached
fixlist.txt and save it to the
Desktop.
Note. It's important that both files,
FRST64 and
fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run
FRST64 by
Right-Clicking on the file and choosing
Run as administrator.
4. Press the
Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (
Fixlog.txt). Please post the contents of it in your reply.
