[SOLVED] [Server2012 x64] Unable to install updates. Error 8007371B.

[rhorne]

Failed again with usual error. CBS log here: Uploadfiles.io - CBS.zip

 

[Sysnative Windows Update]

Thanks. Will provide next steps as soon as I find the time. Expect to hear from me by the end of the day.

 

[rhorne]

Thanks. Will provide next steps as soon as I find the time. Expect to hear from me by the end of the day.

It would also be useful if you could tell me what you're looking for in the CBS log so I can see for myself and try to identify where the problem is.

 

[Sysnative Windows Update]

Let's see what this one says. Then I'll (hopefully) be able to tell you more.

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
   
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
   Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service such as One Drive or SendSpace and just provide the link.

 

[rhorne]

CBS File attached. Thanks.

 

[Sysnative Windows Update]

It looks like DISM repaired some corruption! Go ahead and try updates when able and if they fail again, attach CBS.log and we'll try something else:

2017-11-24 08:43:07, Info                  CSI    00000009 CSI Store 303964887312 (0x00000046c5b81910) initialized
2017-11-24 08:43:07, Info                  CSI    0000000a StoreCorruptionRepair transaction begun. WcpVersion: [l:74{37}]"6.2.9200.21913 (win8_ldr.160622-0600)".
2017-11-24 08:43:07, Info                  CSI    0000000b@2017/11/24:08:43:07.895 Starting corruption detection (InnerFlags=5)
2017-11-24 09:19:00, Info                  CSI    0000000c@2017/11/24:09:19:00.141 Corruption detection complete. numCorruptions = 0, Disp = 1.
2017-11-24 09:19:00, Info                  CBS    Repr: CSI meta data corruption found, will commit repair transaction if repair is asked.
2017-11-24 09:19:00, Info                  CBS    Repr: CSI Store check completes
2017-11-24 09:19:00, Info                  CBS    Exec:Only CSI metadata corruption found, Process CSI repair.
2017-11-24 09:19:00, Info                  CSI    0000000d Creating NT transaction (seq 2), objectname [6]"(null)"
2017-11-24 09:19:00, Info                  CSI    0000000e Created NT transaction (seq 2) result 0x00000000, handle @0x768
2017-11-24 09:19:00, Info                  CSI    0000000f@2017/11/24:09:19:00.156 Beginning NT transaction commit...
2017-11-24 09:19:03, Info                  CSI    00000010@2017/11/24:09:19:03.152 CSI perf trace:
CSIPERF:TXCOMMIT;3016674
2017-11-24 09:19:03, Info                  CSI    00000011 StoreCorruptionRepair transaction completed.
2017-11-24 09:19:03, Info                  CBS    Repr: Finished repairing CSI store.

 

[rhorne]

Same deal as always, I'm afraid.

CBS files below:

WeTransfer

I've run a DISM scan on multiple occasions and while it always appear to fix stuff, it never actually makes any difference.

 

[Sysnative Windows Update]

OK, let's take a different approach, can you please provide me with the KB numbers of the updates you're trying to install?

 

[Sysnative Windows Update]

Also, please provide the following:

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.

 

[rhorne]

Hello, I'm not trying to update any one particular update, it's just all updates in general are failing. In particular Monthly Quality Rollup for Windows updates. If you look at the attached image you will see that the last time this worked OK was March.

Every single monthly quality rollup update has failed since then. The current one trying to be installed is November's.

Also, Components file attached at the link below.




WeTransfer

 

[Sysnative Windows Update]

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:2995387

4. Let me know if it says it was successful or if there are any errors.

 

[rhorne]

Did that and that specific update was uninstalled. Server needs to restart and is scheduled to do one tonight.

The problem I have, and this happened the last time you suggested this, once it restarts tonight, it will automatically try and install the November Quality Rollup Update and fail like always.

 

[Sysnative Windows Update]

Let's see what happens. If it does fail, please attach CBS.log

 

[rhorne]

Same deal as usual. Failure with that generic error message.

CBS.log link: WeTransfer

 

[Sysnative Windows Update]

I apologize for the delay!

I'm gong to need an updated copy of your COMPONENTS hive now that uninstall has been done.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.

 

[rhorne]

Components hive attached but I feel we are going around in circles now as this is the 2nd/3rd time I've done this. But of course it goes without saying that I appreciate the support and time you are taking to help me.

WeTransfer

 

[Sysnative Windows Update]

We are not going around in circles. The reason you have to re-upload the hive is because I want to be thorough when fixing the issue, and verify that the fixes have indeed worked as expected, so it takes us a bit more time.

Please do the following:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

 

[rhorne]

OK, I've done the above.

When I drag the text file into the executable I get the following error message (see sfcfix.jpg) but of course there's nothing wrong with my internet connection.

The output of the SFCFix.txt file is also attached.

Thanks again.

 

[Sysnative Windows Update]

You can safely ignore the error.
Did you allow kb2995387 to re-install?

Please do the following:

1. Point your mouse to the lower left corner of your screen and hover there until the Start Screen icon appears. Then move your mouse on to the Start Screen and right-click and choose Command Prompt (Admin).
2. A User Account Control dialog may come up asking for approval. If it does go ahead and allow.
3. A command prompt window will open. Copy/Paste the following into the command-prompt and hit enter.
wmic qfe list brief /format:texttablewsys > "%USERPROFILE%\desktop\hotfix.txt"

4. After the command runs there will be a file on your desktop named hotfix.txt.
5. Please zip/attach this file.

 

[rhorne]

Hotfix text file attached.

As for kb2995387 - I haven't specifically told any updates to re-install. Windows Updates are set to automatic so every day it tries to install what is the current monthly quality rollup update.