[Server2012R2Upd3 x64] WU Error 800F0831

[THEVER1TAS]

KB2919355 failed to install with the same error. See attached CBS log file.

 

[Sysnative Windows Update]

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4041693

4. If there are errors, do a registry search with FRST as before and attach SearchReg.txt
​

 

[THEVER1TAS]

KB4041693 not installed on this computer

 

[Sysnative Windows Update]

Just to be clear: Are you telling me that or is that the message you get?

 

[THEVER1TAS]

That is the message that I got. I also tried to install the offline KB2919355 and the notification I got was that it is already installed.

 

[Sysnative Windows Update]

Thank you. Please run a registry search as instructed.

P.S. I'll be unavailable for a few hours, so please have some patience :)

 

[THEVER1TAS]

Ok, thanks for your help!

 

[THEVER1TAS]

Search registry performed on KB4041693. See attached.

 

[Sysnative Windows Update]

Step#1 - DISM /RestoreHealth Scan
Warning:this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Right-click on the Start button and select Command Prompt (Admin)
2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter
   Dism /Online /Cleanup-Image /RestoreHealth
3. Once it finishes, copy and paste the following into the command-prompt window and press Enter. If prompted to overwrite the existing file go ahead.
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
   
4. Once this has completed please go to your Desktop and you will find CBS.txt => Please zip/upload to this thread.
   Please Note:: if the file is too big (over 7MB) to upload to your next post, please upload via a service and provide the link.

 

[THEVER1TAS]

See attached CBS Log.

 

[THEVER1TAS]

Cannot download the txt from your site

 

[Sysnative Windows Update]

I know. I removed it immediately after posting, because it had an error. Sorry about that.
Use this one:

 

[THEVER1TAS]

I saw that. what are the steps?

 

[Sysnative Windows Update]

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
2. Download the attached file, SFCFixScript.txt, and save this to your Desktop. Ensure that this file is named SFCFixScript.txt - do not rename it.
3. Save any open documents and close all open windows.
4. On your Desktop, you should see two files: SFCFix.exe and SFCFixScript.txt.
5. Drag the file SFCFixScript.txt onto the file SFCFix.exe and release it.
6. SFCFix will now process the script.
7. Upon completion, a log should be created on your Desktop: SFCFix.txt.
8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Use the file from the previous post.

 

[THEVER1TAS]

SFCFix version 3.0.0.0 by niemiro.
Start time: 2017-12-27 14:54:15.340
Microsoft Windows Server 2012 R2 Update 3 - amd64
Using .txt script file at C:\Users\blah\Desktop\SFCFixScript.txt [1]








FileScan:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2017-12-27 14:54:16.512
Script hash: D3i0uAgx8KUi2se4+kz7xGYPOPLc8KyR+bJCr7Ro60c=
----------------------EOF-----------------------

 

[Sysnative Windows Update]

Could you try manually downloading KB4041693 and installing it? I'm curious to see whether the update will succeed.

 

[THEVER1TAS]

I get the "This update is not applicable to your computer" error. I made sure I got the one for 2012 R2.

 

[Sysnative Windows Update]

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload toa file sharing service and just provide the link here.

 

[THEVER1TAS]

Dropbox - COMPONENTS.zip

 

[Sysnative Windows Update]

Please do this for me to check:

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.