[SOLVED] Some Updates will not install

[doug]

Hi Aura, understand . I am in the process of uploading on google drive .. large 384MB CBS slow load, I will sign out and sign back in when ready to send , thank you

 

[doug]

https://drive.google.com/file/d/0B2dUrqi-szI9VUxtS28wZnN2QVU/view?usp=sharing
CBS.log above

https://drive.google.com/file/d/0B2dUrqi-szI9QUJGb0FTQm9mRlk/view?usp=sharing

Windows Update log above

Think these are now the correct files , thanks for your continued patience

 

[Aura]

Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
  

  wusa /uninstall /KB:2868626

• Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

 

[doug]

Result says that KB286826 is NOT installed on this computer.

 

[Aura]

Try to download and install it manually please.

https://www.microsoft.com/en-us/download/details.aspx?id=40980

 

[doug]

Hi Aura ,firstly i must apologize in advance . I ran the above and it showed that KB8286826 is ALREADY INSTALLED on this computer which is of course contrary to my previous advice to you !. I then ran your earlier advice again it identified the update in question and UNINSTALLED it ..... I suspect that I originally entered 286826(missing the addition 6 ).

I can only say sorry again for wasting your time and effort .

Would you like me to reboot and try to install the 2 remaining updates ?

Regards from a foolish Doug

 

[Aura]

Yes please, try to install the 2 remaining updates. If they fail, upload the CBS.log and and WindowsUpdate.log files once again please.

 

[doug]

Very pleased to advise that KB3040272 installed successfully . Now left with only KB3077715 to resolve .

I will start the process of getting the logs you require .... as this is a slow procee i will sign out and sign back in when they are ready ... thanks Doug

 

[doug]

https://drive.google.com/file/d/0B2dUrqi-szI9cjlVeVlReFBscTQ/view?usp=sharing

Above is the CBS log

https://drive.google.com/file/d/0B2dUrqi-szI9N2U0QWpkSDI1TEk/view?usp=sharing

Above is the Windows Update log

Thanks Doug

 

[Aura]

Alright follow the instructions below please.

Rename CBS.log file
Follow the instructions below to rename your CBS.log file.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  ren %windir%\Logs\CBS\CBS.log CBS_old.log

  If it says that the file is actually in use, restart your computer and try the command again.
• Once it's done, follow the instructions below;

After that, try to download and install the KB3077715 manually. If it fails, upload the two files once more for me please.

https://www.microsoft.com/en-us/download/details.aspx?id=48614

 

[doug]

https://drive.google.com/file/d/0B2dUrqi-szI9cHU5dkxpVktmeVE/view?usp=sharing

https://drive.google.com/file/d/0B2dUrqi-szI9NXhFNnZtZDhWQms/view?usp=sharing


https://drive.google.com/file/d/0B2dUrqi-szI9SzRDVDlXRFMxVFE/view?usp=sharing

Hi Aura ,I have included a CBS old log just in case it is needed . I did as requested and computer said file was in use as you suggested . I restarted computer and applied the "ren /windir% etc "code by copy and paste and then did manual download ..... after a considerable time the update failed to install. I thought i may have not waited long enough for the "ren etc "code to work as it seemed to be over in the blink of an eye . I restarted and tried process again but when I applied the " ren etc " code again I got the message that " a duplicate file name exists or the file cannot be found " ...... it obviously worked the first time.

Therefore i have included both the CBS.log file and the CBS old.log file .

i have provided the above explain why you have received both CBS log files .... hope I have not confused

regards Doug

 

[doug]

Hi Aura, just an update . The last batch of 12 Updates all installed OK except for KB 3112148 which appears to be a replacement for the obstinate KB 3077715 . I downloaded KB 3112148 manually from the Microsoft Download site and did a manual install without success . I thought i should inform you of this latest development .Thanks , Doug

 

[Aura]

Sorry for the late reply doug. So basically, KB3112148 is the only one left, right? Try to download and install it from the link below.

https://www.microsoft.com/en-us/download/details.aspx?id=50288&WT.mc_id=rss_windows_7

If it fails, upload the CBS.log and WindowsUpdate.log for me please.

 

[doug]

https://drive.google.com/file/d/0B2dUrqi-szI9bk9nRDNUcFRLZlU/view?usp=sharing

https://drive.google.com/file/d/0B2dUrqi-szI9Yy1BN083dWNKb1E/view?usp=sharing

Hi Aura , no need to apologize for " late " reply , I am most grateful for the amount of your time that you have given to my problem ... and you do after all have a life to lead .
Yes,KB 3112148 is the only one left to resolve .I did try to install from your link however it failed to install . I had earlier done a "check for updates" which failed and said error 80244019 (8024200 d ) which said to use SURT (KB 947821 ) , I started SURT but then thought this might put the work you have done at risk, so I cancelled the install .... hope this has no hindered
Aura , if you reach a point where you have more pressing issues and if KB 3112148 is not critical to my computer I can simply " hide " it until some future time . I am certainly happy to continue to a complete resolution BUT I am mindful of using your time with me when others may have more pressing/urgent problems !

Kind Regards Doug

 

[Aura]

Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
  

  wusa /uninstall /KB:2904266

• Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

 

[doug]

Hi Aura , Did as advised , it found 2904266 and uninstalled . I then restarted computer and attempted to install KB 3112148 and YES it successfully installed !!!. Everything is now up to date with no uninstalled updates . Thank you so much . I will send you a PM a little later .

Should I now mark this thread as SOLVED or is this something you do ?

Very BEST regards and Thanks again ....Doug

 

[Aura]

Glad to hear that your issue have been solved doug! :) And I'll be marked it as solved, no worries :)