[SPLIT] Can't install new version Internet Explorer

scrubsja · Dec 17, 2013

My CheckSUR.log and my SFCFix.txt is attached can someone help me please?
I am now in IE 10 and the internet options on the browser has disappeared and there is no address bar. When I try to reset internet options from control panel it is not responsive.

Tekno Venus · Dec 19, 2013

Hi,

Sorry for the delay - I have only just started taking on threads again.

Let's start by taking a crack at your SURT log.

Nothing too major here, just a selection of corrupt files from KB2838727 and KB2859903.

Code:

Checking Packages
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_1_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_1_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_2_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2838727_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2859903_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum        
(f)    CBS MUM Missing    0x00000002    servicing\Packages\Package_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0.mum

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the file, Packs.zip from my Dropbox -->here<--and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Regards,
Stephen

scrubsja · Dec 19, 2013

Tekno Venus said:
Hi,

Sorry for the delay - I have only just started taking on threads again.

Let's start by taking a crack at your SURT log.

Nothing too major here, just a selection of corrupt files from KB2838727 and KB2859903.

Code:

Checking Packages (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0.mum (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_2_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2838727_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2838727~31bf3856ad364e35~amd64~~10.2.1.0.mum (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2859903_RTM~31bf3856ad364e35~amd64~~10.2.1.0.mum (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2859903~31bf3856ad364e35~amd64~~10.2.1.0.mum

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the file, Packs.zip from my Dropbox -->here<--and save this to your Desktop.

Right-click on the file and select Extract All...

Tick the box labelled Show extracted files when complete then click Extract

A window will open showing two folders, Manifests and Packages

Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests

Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages

Run the System Update Readiness Tool (SURT) again

When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Regards,
Stephen

There are no manifest or packages directories under the C:\\Windows\Temp directory???

Tekno Venus · Dec 19, 2013

Hi,

Are you sure you are looking in the correct place - they are not in the root of C:\Windows\Temp\ folder, but in the CheckSUR folder.

If not, please run SURT again first to recreate the directories.

Stephen

scrubsja · Dec 19, 2013

Tekno Venus said:
Hi,

Are you sure you are looking in the correct place - they are not in the root of C:\Windows\Temp\ folder, but in the CheckSUR folder.

If not, please run SURT again first to recreate the directories.

Stephen

Here is my SURT Log

Tekno Venus · Dec 19, 2013

Fantastic, log looks clear.

Try Windows Update again

scrubsja · Dec 19, 2013

Tekno Venus said:
Fantastic, log looks clear.

Try Windows Update again

Windows update failed Code 9C59

scrubsja · Dec 19, 2013

scrubsja said:
Tekno Venus said:

Fantastic, log looks clear.

Try Windows Update again

Click to expand...

Windows update failed Code 9C59

Help!!! Windows update failed Code 9C59

Tekno Venus · Dec 20, 2013

Hi,

OK then... Since SURT is reporting no issues any more, let's move on to the next tactic.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Regards,
Stephen

scrubsja · Dec 20, 2013

Tekno Venus said:
Hi,

OK then... Since SURT is reporting no issues any more, let's move on to the next tactic.

SFC Scan

Click on the Start

button and in the search box, type Command Prompt

When you see Command Prompt on the list, right-click on it and select Run as administrator

When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Regards,
Stephen

CBS scan file attached

Tekno Venus · Dec 20, 2013

Hi,

Please can you do the following...

Remove IE10, then reboot:

How to Remove IE10 and Get Back to IE9 on Windows 7

Remove IE9, then reboot:

How do I install or uninstall Internet Explorer 9?

Install IE9, then reboot:

Download Internet Explorer 9 - Microsoft Windows

Install IE10, then reboot:

Download Internet Explorer 10 - Microsoft Windows

Stephen

scrubsja · Dec 20, 2013

Tekno Venus said:
Hi,

Please can you do the following...

Remove IE10, then reboot:

How to Remove IE10 and Get Back to IE9 on Windows 7

Remove IE9, then reboot:

How do I install or uninstall Internet Explorer 9?

Install IE9, then reboot:

Download Internet Explorer 9 - Microsoft Windows

Install IE10, then reboot:

Download Internet Explorer 10 - Microsoft Windows

Stephen

I cannot uninstall by the regular methods because I installed those versions of IE via downloaded *.exe installation files and the system restore points have been overwritten.
Any other suggestions?

Tekno Venus · Dec 21, 2013

Hi,

Are you sure that IE 10 is not listed in the View All Updates list. Please check again - it should be there.

Also look it Add/Remove Programs and uninstall all versions of IE listed. Click Start --> Type appwiz.cpl

Can I have a Speccy Report to see the installed programs and updates. Please download and install Speccy by Piriform - Speccy - Standard. Open the program, wait for it to gather all of its information, and click

File --> Save Snapshot

Choose somewhere to save the file and press OK. Then zip the file and upload it to your next post.

Stephen

scrubsja · Dec 21, 2013

Tekno Venus said:
Hi,

Are you sure that IE 10 is not listed in the View All Updates list. Please check again - it should be there.

Also look it Add/Remove Programs and uninstall all versions of IE listed. Click Start --> Type appwiz.cpl

Can I have a Speccy Report to see the installed programs and updates. Please download and install Speccy by Piriform - Speccy - Standard. Open the program, wait for it to gather all of its information, and click

File --> Save Snapshot

Choose somewhere to save the file and press OK. Then zip the file and upload it to your next post.

Stephen

There was a cumulative security update of IE 10 but no sign of any versions of IE installed
Speccy file attached

Tekno Venus · Dec 22, 2013

Please can you find this file:

C:\Windows\WindowsUpdate.log

Zip it up and attach it to your next post

Stephen

scrubsja · Dec 22, 2013

Tekno Venus said:
Please can you find this file:

C:\Windows\WindowsUpdate.log

Zip it up and attach it to your next post

Stephen

Windows Update Log attached

Tekno Venus · Dec 22, 2013

This is weird - there is nothing in the logs that is standing out to me.

I have asked another expert to take a look. However, he is currently very busy with exams and may take a few days in getting back to me.

Stephen

Tekno Venus · Dec 23, 2013

Hi,

I've heard back from another expert. Please can you do the following:

Batch File

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Notepad and click on it

Copy (Ctrl+C) all of the text in the following box and paste (Ctrl+V) it into Notepad

Code:

@ECHO OFF
set ZIPFOLDER=%USERPROFILE%\Desktop\TeknoVenus

del %ZIPFOLDER%\*.* /a /f /q
rmdir %ZIPFOLDER% /s /q
mkdir %ZIPFOLDER%
del %USERPROFILE%\Desktop\TeknoVenus.zip /a /f /q

xcopy %windir%\*.log %ZIPFOLDER%\ /Y

echo Set objArgs = WScript.Arguments > _zipIt.vbs
echo InputFolder = objArgs(0) >> _zipIt.vbs
echo ZipFile = objArgs(1) >> _zipIt.vbs
echo CreateObject("Scripting.FileSystemObject").CreateTextFile(ZipFile,  True).Write "PK" ^& Chr(5) ^& Chr(6) ^& String(18,  vbNullChar) >> _zipIt.vbs
echo Set objShell = CreateObject("Shell.Application") >> _zipIt.vbs
echo Set source = objShell.NameSpace(InputFolder).Items >> _zipIt.vbs
echo objShell.NameSpace(ZipFile).CopyHere(source) >> _zipIt.vbs
echo wScript.Sleep 2000 >> _zipIt.vbs

CScript _zipIt.vbs %ZIPFOLDER% %USERPROFILE%\Desktop\TeknoVenus.zip

del .\_zipIt.vbs /a /f /q
del %ZIPFOLDER%\*.* /a /f /q
rmdir %ZIPFOLDER% /s /q

start explorer.exe %userprofile%\Desktop

Go to File > Save As... and save it to your Desktop named fix.bat. Make sure you change the Save as type to All Files (*.*)
Locate fix.bat on your Desktop and right click then select Run as administrator
Upload the Tekno_Venus.zip folder on your Desktop to your next post.

Stephen

scrubsja · Dec 24, 2013

Tekno Venus said:
Hi,

I've heard back from another expert. Please can you do the following:

Batch File

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Click on the Start

button and in the search box, type Notepad and click on it

Copy (Ctrl+C) all of the text in the following box and paste (Ctrl+V) it into Notepad

Code:

@ECHO OFF set ZIPFOLDER=%USERPROFILE%\Desktop\TeknoVenus del %ZIPFOLDER%\*.* /a /f /q rmdir %ZIPFOLDER% /s /q mkdir %ZIPFOLDER% del %USERPROFILE%\Desktop\TeknoVenus.zip /a /f /q xcopy %windir%\*.log %ZIPFOLDER%\ /Y echo Set objArgs = WScript.Arguments > _zipIt.vbs echo InputFolder = objArgs(0) >> _zipIt.vbs echo ZipFile = objArgs(1) >> _zipIt.vbs echo CreateObject("Scripting.FileSystemObject").CreateTextFile(ZipFile, True).Write "PK" ^& Chr(5) ^& Chr(6) ^& String(18, vbNullChar) >> _zipIt.vbs echo Set objShell = CreateObject("Shell.Application") >> _zipIt.vbs echo Set source = objShell.NameSpace(InputFolder).Items >> _zipIt.vbs echo objShell.NameSpace(ZipFile).CopyHere(source) >> _zipIt.vbs echo wScript.Sleep 2000 >> _zipIt.vbs CScript _zipIt.vbs %ZIPFOLDER% %USERPROFILE%\Desktop\TeknoVenus.zip del .\_zipIt.vbs /a /f /q del %ZIPFOLDER%\*.* /a /f /q rmdir %ZIPFOLDER% /s /q start explorer.exe %userprofile%\Desktop

Go to File > Save As... and save it to your Desktop named fix.bat. Make sure you change the Save as type to All Files (*.*)

Locate fix.bat on your Desktop and right click then select Run as administrator

Upload the Tekno_Venus.zip folder on your Desktop to your next post.

Stephen

Zip file uploaded

Tekno Venus · Dec 24, 2013

Hi Scrubsja

After reviewing this with another expert, you have a very weird case here. There is nothing shown in any of the logs that helps us...

One suggestion though - please navigate to:

C:\Windows\TEMP\

And delete the following file: IE1B758.tmp

Not sure if it will help, but worth a shot!

Stephen

[SPLIT] Can't install new version Internet Explorer

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