STOP x101 - Clock Interrupt

It made it through stress testing yesterday and overnight without crashing, so definitely a good sign. It didn't crash every day, so just to be sure, I will still stress test today and tomorrow. If it hasn't crashed by tomorrow evening, I'd say we can safely mark this one solved.
 
Just got home, and the PC was sitting frozen at the x101 blue screen again. Dumping physical memory to disk was stuck at 60. No MEMORY.DMP file was even created in the c:\Windows\ folder when I got the PC rebooted.
 
Well, unless they sent you another faulty CPU, I am really not sure what else can be causing internal timer errors hardware-wise. We can run through hard disk diagnostics:

Chkdsk:
There are various ways to run Chkdsk~


Method 1:

Start > Search bar > Type cmd (right click run as admin to execute Elevated CMD)

Elevated CMD should now be opened, type the following:

chkdsk x: /r

x implies your drive letter, so if your hard drive in question is letter c, it would be:

chkdsk c: /r

Restart system and let chkdsk run.

Method 2:


Open the "Computer" window
Right-click on the drive in question
Select the "Tools" tab
In the Error-checking area, click <Check Now>.

If you'd like to get a log file that contains the chkdsk results, do the following:

Press Windows Key + R and type powershell.exe in the run box

Paste the following command and press enter afterwards:

get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt

This will output a .txt file on your Desktop containing the results of the chkdsk.

If chkdsk turns out okay, run Seatools -

SeaTools | Seagate

You can run it via Windows or DOS. Do note that the only difference is simply the environment you're running it in. In Windows, if you are having what you believe to be device driver related issues that may cause conflicts or false positive, it may be a wise decision to choose the most minimal testing environment (DOS).

Run all tests EXCEPT: Fix All, Long Generic, and anything Advanced.

Regards,

Patrick
 
I'll give those steps a shot over the next couple days, and I'll post back results after Christmas. Thanks for the help so far :)
 
Well, even though it doesn't make much sense, "think" I may have discovered the culprit. I ran chkdsk and SeaTools without finding any problems. On one of the dump logs, I noticed it mentioned x264_64.exe. That's a 64bit version of an encoding app I use. I switched to the 32bit version on Thursday, and the PC has not crashed since. Although there could be some other underlying problem hardware-wise that is conflicting with the 64bit version of the application, it's clear that our testing wasn't able to uncover it, so I'm satisfied with that piece of software being labeled the culprit on my system, since it has been stable since switching to the 32bit version. Thanks for all your help :smile9:
 
Well, well, well... great troubleshooting! That's very interesting that was the culprit. Keep us updated.

Regards,

Patrick
 

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