[SOLVED] Sudden BSOD issue

[Tekno Venus]

When I attach a debugger to a crashing program, I'm always seeing either invalid memory/access denied errors or illegal instruction errors. Note the ?? ?? at the exception memory address

 

[jcgriff2]

I wonder if there's an issue with M.2 SSDs in this motherboard. I might see how it performs using a SATA SSD

What is the difference between the two types of SSDs?

Thanks. . .

John

 

[Tekno Venus]

M.2 SSDs can either use the SATA protocol or the newer, higher performance NVME standard. NVME communicates over PCI Express and therefore has a much higher maximum transfer rate (~3GBs for NVME vs 550MBps for SATA).

Spoiler

I've tried a traditional 2.5" SATA SSD (cloned from my ADATA SSD), my main M.2 NVME ADATA SSD and a clean install of Windows on a SATA M.2 SSD

 

[jcgriff2]

Exception error code 0xc000001d = illegal instruction - e.g., division by zero

This could be a CPU error.

You have a core i7, so run this Intel CPU test - CPU STRESS testing: Mersenne.org Prime95 and Intel Processor Diagnostic Tool (IPDT)

The test does work as we had a client that was getting 0x101 bugcheck BSODs and the test flagged the CPU as bad.

CLOCK_WATCHDOG_TIMEOUT bug check has a value of 0x00000101. This indicates that an expected clock interrupt on a secondary processor, in a multi-processor system, was not received within the allocated interval.

0x101 = CPU hang

Please note - this is just a guess on my part as you HAVE NOT had any 0x101 bugcheck BSODs.

Regards. . .

John

@Tekno Venus

 

[Tekno Venus]

 

[writhziden]

I think the motherboard is the likely source of crashes at this stage. I would expect other failure behavior if it were the PSU with the stress testing being done without crashes, and the CPU test came back clean. Suspects in order would be:

1. Motherboard
2. CPU
3. PSU
4. RAM (it would be pretty crazy if three sticks were bad)
5. SSD (very unlikely given the tests done)

 

[Tekno Venus]

Have opened a ticket with ASUS so should hopefully hear back soon. Fortunately I'm on holiday for the next 2 weeks so can afford to be without a computer for a while!

 

[writhziden]

Hopefully you get it sorted out quickly and without too much stress.

 

[jcgriff2]

Thank you, Stephen, for trying everything that everyone suggested.

It made our lives much easier.

You're the ideal OP!

John

p.s. I do hope that Asus comes through quickly.

 

[Sysnative Windows Update]

Good luck!

 

[Wrench97]

Have you seen the temps for the CPU and Motherboard chipset? (in a program like Hardware Monitor)

 

[Tekno Venus]

Sorry for the lack of updates on this!

After some back and forth with ASUS and the company I bought my motherboard from, it eventually turned out that ASUS would not repair the motherboard. I had a hunt around for some used Z170 chipset motherboards, but since I need an ITX sized board there was very little around for a reasonable price.

As a result I decided to bite the bullet and buy a new motherboard. Unfortunately that means I had to purchase a new CPU, but I've now rebuilt the system with an AMD Ryzen 7 3700X CPU and ASUS B450-I motherboard. So far so good, everything has been nice and stable. I am slightly concerned at the temperatures as this CPU does run much hotter than my old one so will eventually need to switch everything into a new case with more airflow and better cooling, but for now I'm just glad to have a working computer again.

Thanks for all your help with this issue

 

[Sysnative Windows Update]

I hope this one serves you well!

 

[axe0]

I, for one, have been following this thread in the background and am glad to hear that!

 

[jcgriff2]

Yes... Good luck to you, Stephen, with the new hardware parts (and the old ones that are still with you too!)

John