i still have issues with the ribbon... there i items that exist (lots of them) that cannot be added to it, well, ok, nothing can be added to it.
and, yes, most people are averse to change, even if it's for the better (which it's often not, but rather change for change's sake, i.e. we changed this so you can see our ______ is new and so you need to buy it. it changed.)
i hope microsoft does not go through 2 years of every couple of months replacing the ceo as hp did. ms version of hp would be this:
"we're getting out of the os business and into the service industry - perhaps janitorial services."
or
"we're getting out of the os business and into... um, o, yeah, the hardware business, like home depot, perhaps"