trying to update to windows 10 from 7 cannot update

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.


  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

Afterwards, run System Update Readiness Tool again and attach CheckSUR.log.

SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-12-03 18:09:04.300
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Tom\Desktop\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b
Successfully took permissions for file or folder C:\Windows\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69
Successfully took permissions for file or folder C:\Windows\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8

Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48\api-ms-win-core-string-l1-1-0.dll to C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48\api-ms-win-core-string-l1-1-0.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b\api-ms-win-core-io-l1-1-0.dll to C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b\api-ms-win-core-io-l1-1-0.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69\fpb.rs.mui to C:\Windows\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69\fpb.rs.mui.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019\gameux.dll to C:\Windows\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019\gameux.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-fibers-l1-1-0.dll to C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-fibers-l1-1-0.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-file-l1-1-0.dll to C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-file-l1-1-0.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9\conhost.exe to C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9\conhost.exe.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8\conhost.exe to C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8\conhost.exe.

Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b
Successfully restored ownership for C:\Windows\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69
Successfully restored permissions on C:\Windows\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69
Successfully restored ownership for C:\Windows\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019
Successfully restored permissions on C:\Windows\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 68 datablocks.
Finish time: 2019-12-03 18:09:04.830
Script hash: C0uB2f8f1mPEFRTG20XqKRLThbta79KBitlUs4Alg0Y=
----------------------EOF-----------------------
 

Attachments

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste KB2706045 into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
 
SFCFix version 3.0.2.1 by niemiro.
Start time: 2019-12-04 17:38:22.272
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Tom\Desktop\SFCFix.zip [1]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48\api-ms-win-core-string-l1-1-0.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b\api-ms-win-core-io-l1-1-0.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69\fpb.rs.mui
Successfully took permissions for file or folder C:\Windows\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019\gameux.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-fibers-l1-1-0.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-file-l1-1-0.dll
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9\conhost.exe
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8\conhost.exe

Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48\api-ms-win-core-string-l1-1-0.dll to C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48\api-ms-win-core-string-l1-1-0.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b\api-ms-win-core-io-l1-1-0.dll to C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b\api-ms-win-core-io-l1-1-0.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69\fpb.rs.mui to C:\Windows\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69\fpb.rs.mui.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019\gameux.dll to C:\Windows\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019\gameux.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-fibers-l1-1-0.dll to C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-fibers-l1-1-0.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-file-l1-1-0.dll to C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-file-l1-1-0.dll.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9\conhost.exe to C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9\conhost.exe.
Successfully copied file C:\Users\Tom\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8\conhost.exe to C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8\conhost.exe.

Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48\api-ms-win-core-string-l1-1-0.dll
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.21386_none_0b12ca80f6405e48\api-ms-win-core-string-l1-1-0.dll
Successfully restored ownership for C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b\api-ms-win-core-io-l1-1-0.dll
Successfully restored permissions on C:\Windows\WinSxS\x86_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_0a96fc99dd17f16b\api-ms-win-core-io-l1-1-0.dll
Successfully restored ownership for C:\Windows\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69\fpb.rs.mui
Successfully restored permissions on C:\Windows\WinSxS\wow64_microsoft-windows-p..gssystems.resources_31bf3856ad364e35_6.1.7600.21392_en-us_c2c6db0d4034ff69\fpb.rs.mui
Successfully restored ownership for C:\Windows\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019\gameux.dll
Successfully restored permissions on C:\Windows\WinSxS\wow64_microsoft-windows-gameexplorer_31bf3856ad364e35_6.1.7600.17184_none_a848d02a0f4fd019\gameux.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-fibers-l1-1-0.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-fibers-l1-1-0.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-file-l1-1-0.dll
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-minkernelapinamespace_31bf3856ad364e35_6.1.7600.17179_none_66b5981d957562a1\api-ms-win-core-file-l1-1-0.dll
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9\conhost.exe
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.21335_none_d1104cb134bffce9\conhost.exe
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8\conhost.exe
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-consolehost_31bf3856ad364e35_6.1.7600.17135_none_d086ae001ba25ff8\conhost.exe
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 76 datablocks.
Finish time: 2019-12-04 17:38:23.005
Script hash: C0uB2f8f1mPEFRTG20XqKRLThbta79KBitlUs4Alg0Y=
----------------------EOF-----------------------
 

Attachments

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Please do the following:

Step#1 - Export CBS hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.
 
Please do the following:

Step#1 - Export CBS hive
  • Click on the Start button and in the search box, type regedit
  • When you see regedit on the list, right-click on it and select Run as administrator.
  • When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Component Based Servicing
  • Once selected, click File > Export....
  • Change the Save as type: to Registry Hive Files (.).
  • Name this file ComponentBasedServicing (with no file extension) and save it to your Desktop.
  • Right-click on the saved file and choose Send To -> Compressed (zipped) Folder.
  • Attach the .ZIP file to your next post.
  • If the file is too large to upload here, upload to Dropbox or OneDrive or SendSpace and just provide the link here.
 

Attachments

Thanks.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Thanks.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

i did as instructed but it only made an olderversion folder and no fixlog.txt
 
The fix was only partially successful, but let's see if you can upgrade now:

  1. Download the Media Creation Tool and save this to your desktop. Go ahead and run this as well. Note: Click the Download tool now button when you get to this link.
  2. Accept the License Agreement
  3. Download the ISO file to your desktop.
  4. Double-click on the ISO and then run the setup to try and upgrade your machine.



We want to get the ISO so that you don't have to keep downloading which can take hours.
 
Yes, please run the following:

SFC Scan


  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow


    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 

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