Unable to install KB3191566 on server 2008R2

[surgeofcrak]

see attached CBS, install failed

 

[SleepyDude]

What was the latest Security Monthly Quality Rollup for Windows Server 2008 R2 installed successfully on the server?

 

[surgeofcrak]

i actually dont see any security monthy quality rolups

 

[SleepyDude]

Is the history of installed updates clean?

 

[surgeofcrak]

 

[SleepyDude]

Thanks. Lets try to reinstall the last available for free...

Install Update using Dism

1. Please download KB4534310 save the file to c:\windows\temp
2. change the name of the update file to a smaller name Windows6.1-KB4534310-x64.msu
   (keep the extension .msu in the end of the file name in case its visible if not ignore that)
3. open the Command Prompt as Administrator (Tutorial)
4. type or Copy & Paste the following commands line by line:
   
   cd /d c:\windows\temp
   expand Windows6.1-KB4534310-x64.msu -f:* C:\windows\temp
   DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windows6.1-KB4534310-x64.cab
   
   
5. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation.
   Do you want to restart the computer now (Y/N)?
6. Make sure to allow the computer to restart if prompted.
   
   If you receive any other message:
7. Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
8. Paste (Ctrl+V) it into your next post please.

Note: If DISM fails please attach the CBS.log

 

[surgeofcrak]

trying now, any thoughts on what you think the actual issue could be?

 

[SleepyDude]

Most likely several files belonging to the updates are missing!

Any system optimizer or registry cleaner was used on the machine?

 

[surgeofcrak]

none system has been fairly barebones for a while, latest install of the kb failed cbs attached

 

[SleepyDude]

Lets see if this update "unlocks" the thing...

Install Update using Dism

1. Please download KB4054518 save the file to c:\windows\temp
2. change the name of the update file to a smaller name Windows6.1-KB4054518-x64.msu
   (keep the extension .msu in the end of the file name in case its visible if not ignore that)
3. open the Command Prompt as Administrator (Tutorial)
4. type or Copy & Paste the following commands line by line:
   
   cd /d c:\windows\temp
   expand Windows6.1-KB4054518-x64.msu -f:* C:\windows\temp
   DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windows6.1-KB4054518-x64.cab
   
   
5. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation.
   Do you want to restart the computer now (Y/N)?
6. Make sure to allow the computer to restart if prompted.
   
   If you receive any other message:
7. Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
8. Paste (Ctrl+V) it into your next post please.

Note: If DISM fails please attach the CBS.log

 

[surgeofcrak]

unfortunately that one didnt work either, new cbs attached

 

[SleepyDude]

The zip is missing!

 

[surgeofcrak]

whoops sorry about that

CBS (2).zip

 

[SleepyDude]

Install Update using Dism

1. Please download KB4103718 save the file to c:\windows\temp
2. change the name of the update file to a smaller name Windows6.1-KB4103718-x64.msu
   (keep the extension .msu in the end of the file name in case its visible if not ignore that)
3. open the Command Prompt as Administrator (Tutorial)
4. type or Copy & Paste the following commands line by line:
   
   cd /d c:\windows\temp
   expand Windows6.1-KB4103718-x64.msu -f:* C:\windows\temp
   DISM.exe /Online /Add-Package /PackagePath:C:\windows\temp\Windows6.1-KB4103718-x64.cab
   
   
5. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation.
   Do you want to restart the computer now (Y/N)?
6. Make sure to allow the computer to restart if prompted.
   
   If you receive any other message:
7. Right-click on the Command Prompt window and click Select All, this will invert all of the colors by selecting the text, now press enter. All of this text is now copied.
8. Paste (Ctrl+V) it into your next post please.

Note: If DISM fails please attach the CBS.log

 

[surgeofcrak]

same, cbs attached

 

[SleepyDude]

Hi,

Do you have the Feature Desktop Experience installed on the server?

 

[surgeofcrak]

yes feature desktop experience is installed

 

[SleepyDude]

Good.

- Open Start Menu and on the search box type Disk Cleanup, right click this entry and select Run as Administrator
- select only the option to clean Windows Update, after the tool finish the work open the folder C:\Windows\Logs\CBS and copy the files DeepClean.log and CBS.log to the Desktop, zip both files and attach to your post.

 

[surgeofcrak]

CBS (2).zip zip contains both logs

 

[SleepyDude]

Hi,

Please run SURT again, instructions on post #4