Click Start, typ Search in the search inputbox.
In the search results select Find and fix problems with Windows Search.
A new window appears. Click Advanced.
If you see the option to run this tool as Administrator click on that.
Click Next.
Provide a screenshot of the window that appears.
Right-click on the file FRST64.exe and choose Run as administrator.
Copy and paste FindFolder: Windows Search into the Search box and click the Search Files button.
When the scan is complete, a message will display that 'Search.txt' is saved in the same folder FRST was started from. Notepad will open this file also.
Close Notepad and attach the file 'Search.txt' to your next reply.