Unable to install windows updates

[Sysnative Windows Update]

Hi!

We are all volunteers, so we reply when our free time allows it.

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

 

[squirrelz]

Thank you, I've also uninstalled AVG to eliminate that as an issue. Windows Defender is running happily

 

[Sysnative Windows Update]

Please search your system for setuperr.log and attach it to your reply.

 

[squirrelz]

There are a few, quite a lot are empty, this is from c:\windows\System32\LogFiles\setupcln\

 

[squirrelz]

I seem to be consistently getting this error in the CBS.log at the moment

2020-05-20 07:33:58, Error                 CSI    00000077@2020/5/20:06:33:58.279 (F) onecore\base\wcp\componentstore\versionedindex.cpp(3239): Store corruption detected in function ComponentStore::CRawStoreLayout::CheckFamilyIndexForDeadWinnerComponent expression: (null)
  MissingWinningComponentKey on resource 'amd64_microsoft-windows-s..-default-deployment_31bf3856ad364e35_10.0.18362.387_none_2bb54736c56f6a07'[gle=0x80004005]
2020-05-20 07:33:58, Error                 CSI    00000078@2020/5/20:06:33:58.279 (F) Attempting to mark store corrupt with category [l:21 ml:22]'CorruptComponentValue'[gle=0x80004005]
2020-05-20 07:33:58, Error                 CSI    00000079 (F) STATUS_SXS_COMPONENT_STORE_CORRUPT #337410# from CCSDirectTransaction::OperateEnding at index 0 of 256 operations, disposition 0[gle=0xd015001a]
2020-05-20 07:33:58, Error                 CSI    0000007a (F) HRESULT_FROM_WIN32(14098) #329830# from Windows::ServicingAPI::CCSITransaction::ICSITransaction2_AddComponents(Flags = 4, a = @0x1a1a2734070, mp = @0x1a1a2734870, disp = 0)[gle=0x80073712]
2020-05-20 07:33:58, Info                  CBS    Failed to add one or more deployment [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

 

[Sysnative Windows Update]

We will bypass this by upgrading after we take care of the root cause. Please search for other copies of setuperr.log.

 

[squirrelz]

There's these:

C:\>dir /s setuperr.log
 Volume in drive C has no label.
 Volume Serial Number is 9CBE-8764

 Directory of C:\$Recycle.Bin\S-1-5-21-3089544960-2029102207-1602400367-1001\$R2OMUHJ.~BT\Sources\Panther

11/04/2020  15:16            34,178 setuperr.log
               1 File(s)         34,178 bytes

 Directory of C:\$WINDOWS.~BT\Sources\Panther

18/05/2020  20:13             3,397 setuperr.log
               1 File(s)          3,397 bytes

 Directory of C:\$Windows.~WS\Sources\Panther

16/05/2020  23:23               615 setuperr.log
               1 File(s)            615 bytes

 Directory of C:\Users\Rich\AppData\Local\Recovery

14/04/2017  19:23                 0 setuperr.log
               1 File(s)              0 bytes

 Directory of C:\Users\Rich\Downloads

20/05/2020  07:56           262,297 setuperr.log
               1 File(s)        262,297 bytes

 Directory of C:\windows

18/05/2020  20:12                 0 setuperr.log
               1 File(s)              0 bytes

 Directory of C:\windows\Logs\DPX

16/05/2020  16:32                 0 setuperr.log
               1 File(s)              0 bytes

 Directory of C:\windows\Panther

11/04/2020  15:07                 0 setuperr.log
               1 File(s)              0 bytes

 Directory of C:\windows\Panther\NewOs\Panther

17/05/2020  21:23             3,397 setuperr.log
               1 File(s)          3,397 bytes

 Directory of C:\windows\Panther\UnattendGC

20/05/2020  07:27             2,845 setuperr.log
               1 File(s)          2,845 bytes

 Directory of C:\windows\System32\LogFiles\setupcln

19/05/2020  21:15           262,297 setuperr.log
               1 File(s)        262,297 bytes

 

[Sysnative Windows Update]

Zip all that are not 0 bytes.

 

[squirrelz]

Done, cheers.

 

[Sysnative Windows Update]

Thank you. I see the issue:

Step 1 - Replace Drivers Hive Manually

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Download DRIVERS.ZIP and save to your desktop.
2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
3. Now we have the DRIVERS file that we will be using to replace your current one.
4. Navigate to C:\Windows\System32\config
5. Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.bad.
   Note: If you get an error that the file is in use, reboot your computer and then try again.
6. Take the file from the Drivers folder on your desktop and paste it into C:\Windows\System32\config

 

[squirrelz]

I've done that, rebooted, and run the upgrade again
It was failing on the drivers still (from the setupact.log) but I noticed that the servicing stack was missing a load of files again, so re-ran the sfcfix you gave me at the start. That allowed it to move further, but it still failed
I had another run at the upgrade - log files attached

 

[Sysnative Windows Update]

With such weird errors, I'd try Clean Install and monitor for further issues to check if your drive is okay. NVME drives are hard to test.

 

[squirrelz]

Ok thanks for your time anyway

 

[Sysnative Windows Update]

No problem. Take care!