Unable to Update Win 8.1

edge · Jan 7, 2016

Yes, I can check for updates. :smile9:

zcomputerwiz · Jan 7, 2016

Excellent!
I'll mark the thread solved. If you encounter any problems, please post back and I will continue to assist you.

edge · Jan 8, 2016

OK, thanks for all the help! I will install an update and post back if there is a problem.

edge · Jan 26, 2016

Looks like I have the Win update problem again, which shows Windows Update message " No updates are available" . Appears to have happened after Win updates, but I can be 100 % positive. I have left 3 optional updates uninstalled just to make sure that this message is not from the system is being up to date. I have tried rebooting. The system is also slow to access files, but the disk and memory remains below 100% utilization.

Windows Event Viewer Errors

Code:

Log Name:      System
Source:        Service Control Manager
Date:          1/26/2016 11:28:35 AM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      traveler
Description:
The Windows Update service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-01-26T16:28:35.452583400Z" />
    <EventRecordID>200164</EventRecordID>
    <Correlation />
    <Execution ProcessID="852" ThreadID="4872" />
    <Channel>System</Channel>
    <Computer>traveler</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Windows Update</Data>
    <Data Name="param2">%%1053</Data>
    <Binary>770075006100750073006500720076000000</Binary>



Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          1/26/2016 11:58:31 AM
Event ID:      10005
Task Category: None
Level:         Error
Keywords:      Classic
User:          TRAVELER
Computer:      traveler
Description:
DCOM got error "1053" attempting to start the service wuauserv with arguments "Unavailable" in order to run the server:
{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10005</EventID>

zcomputerwiz · Jan 26, 2016

Let's verify that there haven't been any changes to the system files.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

edge · Jan 27, 2016

Attached please find the dism zip. FYI: I am also unable to right click on files which occurred with the latest Win update problems, along with the slow file access mentioned above. I previously had some non-microsoft shell extensions disabled which fixed the right file click problem until this latest problem with Win updates.

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]

Error: 0x800f0906

The source files could not be downloaded.
Use the "source" option to specify the location of the files that are required t
o restore the feature. For more information on specifying a source location, see
Configure a Windows Repair Source

zcomputerwiz · Jan 27, 2016

I'll need the CBS log from C:\Windows\Logs\CBS\CBS.log to determine which file(s) are missing or corrupt. :smile:

edge · Jan 27, 2016

Sorry about that, I meant to upload the cbs.log.

zcomputerwiz · Jan 28, 2016

Code:

2016-01-27 10:38:31, Info                  CSI    0000000b Hashes for file member \SystemRoot\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB do not match actual file [l:36{18}]"Amd64\CNBJ2530.DPB" :
  Found: {l:32 b:2uDaIud++ePnxPXtaXMD2JqRNPjeSdwtsvTZJZeEbaI=} Expected: {l:32 b:n520k714Uu3utHa5JGQ6HQYbZphKhlMWq5pEmfnCDuw=}
2016-01-27 10:39:03, Info                  CSI    0000000c@2016/1/27:15:39:03.186 Corruption detection complete. numCorruptions = 1, Disp = 1.

Looks like the same problem as before.

Let's replace it and check again.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment 17996

When SFCFix has finished, run DISM again.
When DISM has completed, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.

edge · Jan 28, 2016

Here are the files. Any idea why the problem reoccurred or is this typical ? A hardware problem that is writing errors ?

Code:

 SFCFix version 2.4.9.0 by niemiro.
Start time: 2016-01-28 15:19:11.613
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Perry\Desktop\SFCFix.zip [2]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB

WARNING: File C:\Windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Perry\AppData\Local\niemiro\Archive\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB to C:\Windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB.

Successfully restored ownership for C:\Windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
Successfully restored permissions on C:\Windows\WinSxS\amd64_prncacla.inf_31bf3856ad364e35_6.3.9600.17415_none_95dd5540d57f8c01\Amd64\CNBJ2530.DPB
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.9.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2016-01-28 15:19:12.348
Script hash: sW+GyGrSz0x2/bAJ4+dH8sgZsnVk2LHSp3YFpq2O05M=
----------------------EOF-----------------------

zcomputerwiz · Jan 29, 2016

OK, looks good.

Code:

=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 960 seconds.

Any idea why the problem reoccurred or is this typical?

I think it might have to do with a printer driver, though that is just a guess.

Are you now able to check for Windows Updates?

edge · Jan 29, 2016

Yes, I can check for updates. File Explorer is also working now. Is there anything I can do to check/fix the printer driver ?

zcomputerwiz · Feb 1, 2016

I'd like to check the SMART stats on your disk.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

edge · Feb 3, 2016

Test Result: Completed without error. Also, attached is a screen shot of the attributes.

I don't know if this a factor, but this drive is frequently at high utilization and often at 100 % for many processes. This is the bottleneck for this system , although according to the test it is not writing errors.

zcomputerwiz · Feb 8, 2016

Sorry for the long delay.

Looks good.

I'm not sure of the cause for the corruption. One of my machines experienced the same problem today, I think it is safe to ignore.

Is everything working at this point?

edge · Feb 8, 2016

No, I am unable to update again. I don't know this is related, also I have errors in Event Viewer. Most of the errors are entered several times.

Code:

Log Name:      System
Source:        Service Control Manager
Date:          2/8/2016 11:37:07 AM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      traveler
Description:
The Windows Update service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-08T16:37:07.934248000Z" />
    <EventRecordID>220062</EventRecordID>
    <Correlation />
    <Execution ProcessID="860" ThreadID="12516" />
    <Channel>System</Channel>
    <Computer>traveler</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Windows Update</Data>
    <Data Name="param2">%%1053</Data>
    <Binary>770075006100750073006500720076000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          2/8/2016 11:33:34 AM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      traveler
Description:
The Microsoft Account Sign-in Assistant service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-08T16:33:34.370770000Z" />
    <EventRecordID>220060</EventRecordID>
    <Correlation />
    <Execution ProcessID="860" ThreadID="12420" />
    <Channel>System</Channel>
    <Computer>traveler</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Microsoft Account Sign-in Assistant</Data>
    <Data Name="param2">%%1053</Data>
    <Binary>77006C00690064007300760063000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-DistributedCOM
Date:          2/8/2016 11:32:02 AM
Event ID:      10005
Task Category: None
Level:         Error
Keywords:      Classic
User:          TRAVELER\Perry
Computer:      traveler
Description:
DCOM got error "1053" attempting to start the service wuauserv with arguments "Unavailable" in order to run the server:
{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
    <EventID Qualifiers="0">10005</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-08T16:32:02.377097200Z" />
    <EventRecordID>220059</EventRecordID>
    <Correlation />
    <Execution ProcessID="952" ThreadID="5864" />
    <Channel>System</Channel>
    <Computer>traveler</Computer>
    <Security UserID="S-1-5-21-1021941897-2095083384-3793157674-1001" />
  </System>
  <EventData>
    <Data Name="param1">1053</Data>
    <Data Name="param2">wuauserv</Data>
    <Data Name="param3">Unavailable</Data>
    <Data Name="param4">{9B1F122C-2982-4E91-AA8B-E071D54F2A4D}</Data>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          2/8/2016 11:31:51 AM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      traveler
Description:
The Multimedia Class Scheduler service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-08T16:31:51.498101100Z" />
    <EventRecordID>220052</EventRecordID>
    <Correlation />
    <Execution ProcessID="860" ThreadID="10824" />
    <Channel>System</Channel>
    <Computer>traveler</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">Multimedia Class Scheduler</Data>
    <Data Name="param2">%%1053</Data>
    <Binary>4D004D004300530053000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          2/8/2016 9:50:23 AM
Event ID:      7011
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      traveler
Description:
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7011</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-08T14:50:23.692243800Z" />
    <EventRecordID>218816</EventRecordID>
    <Correlation />
    <Execution ProcessID="860" ThreadID="9560" />
    <Channel>System</Channel>
    <Computer>traveler</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">30000</Data>
    <Data Name="param2">ShellHWDetection</Data>
  </EventData>
</Event>

zcomputerwiz · Feb 9, 2016

Do you use sleep or hibernation? When was the last time the computer was restarted?

edge · Feb 9, 2016

I use sleep at least twice per day, but no hibernation. Last restart was about two days ago and last power-down restart about a week ago.

zcomputerwiz · Feb 9, 2016

Try restarting your computer.
Wait a couple minutes, and then check for updates.

edge · Feb 9, 2016

I did a restart and still can't get updates.

Unable to Update Win 8.1

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