Unable to update Windows 2004 0xc1900101 0x40017

softwaremaniac said:
Check if Kaspersky and Junk Mail Filter are present in Add or Remove programs and if yes, uninstall them.
Click to expand...
After a check with "Windows Add or Remove" function, Junk mail filter was present so i've uninstalled it. Kaspersky was'nt on the list but i did another check with Bullcrap unsintaller and i can see that "Kaspersky password manager" is still present. Should i try to remove with Bullcrap ? Thank u !
 
Please do the following:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

softwaremaniac said:
Please do the following:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Click to expand...
This time the tools needed a restart. Here is the log file.
 

Attachments

softwaremaniac said:
Kaspersky Internet Security.
Click to expand...
All right but there's several version on the list and unfortunately i don't remember which one was installed on my computer. Well, i'll choose the last one and we'll see. What's next after that ? Thanks.
 
Okay. Please reboot and do the following:

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste Kaspersky into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
 
softwaremaniac said:
Okay. Please reboot and do the following:

FRST Registry Search
1. Click your Start button and type in cmd.
2.After you find the Command Prompt, right click on it and select Run as Administrator.
3. Copy and paste the following into the Command Prompt:

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

4. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
5. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
6. Copy and paste Kaspersky into the Search box and click the Search Registry button.
7. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
Click to expand...
All right, everything's done. Included is the SearchReg.txt file.
 

Attachments

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

softwaremaniac said:
Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
Click to expand...
Done ! Here is the content of the Fixlog file :

Résultats de correction de Farbar Recovery Scan Tool (x64) Version: 23-08-2020
Exécuté par gencom (24-08-2020 20:10:06) Run:3
Exécuté depuis C:\Users\genco\Desktop
Profils chargés: gencom
Mode d'amorçage: Normal
==============================================

fixlist contenu:
*****************
CreateRestorePoint:
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CD727A6D-A64C-437C-AC4C-4AD7A5F2A220}
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\KPM]
C:\Program Files (x86)\Kaspersky Lab
[-HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Outlook\Addins\OutlookKLAvPlg.Addin_DB218F35-D713-4BE6-9AAF-42FBE8674875]
[-HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F10AA188-7166-430E-8810-FEAB2AD73DE3}]
[-HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\KasperskyLab]
[-HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\KasperskyLab\KSDE3.0.0\WindowsSettings\KasperskyLab.Ksde.UI.MainWindow.View.MainWindowView]
[-HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\Microsoft\Edge\NativeMessagingHosts\com.kaspersky.ahkjpbeeocnddjkakilopmfdlnjdpcdm.host]
[-HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\KasperskyLab]
[-HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\Microsoft\Windows\CurrentVersion\Notifications\Settings\KasperskyLab.Kis.UI.Toasts]
[-HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\Microsoft\Windows\CurrentVersion\Notifications\Settings\KasperskyLab.Ksde.UI.Toasts]
EmptyTemp:


*****************

Le Point de restauration a été créé avec succès.
[-HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CD727A6D-A64C-437C-AC4C-4AD7A5F2A220} => impossible à supprimer. ErrorCode1: 0xC000003A
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\KPM => supprimé(es) avec succès
C:\Program Files (x86)\Kaspersky Lab => déplacé(es) avec succès
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Office\Outlook\Addins\OutlookKLAvPlg.Addin_DB218F35-D713-4BE6-9AAF-42FBE8674875 => supprimé(es) avec succès
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{F10AA188-7166-430E-8810-FEAB2AD73DE3} => supprimé(es) avec succès
HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\KasperskyLab => supprimé(es) avec succès
"HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\KasperskyLab\KSDE3.0.0\WindowsSettings\KasperskyLab.Ksde.UI.MainWindow.View.MainWindowView" => non trouvé(e)
HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\Microsoft\Edge\NativeMessagingHosts\com.kaspersky.ahkjpbeeocnddjkakilopmfdlnjdpcdm.host => supprimé(es) avec succès
HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\Microsoft\Internet Explorer\InternetRegistry\REGISTRY\USER\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\KasperskyLab => supprimé(es) avec succès
HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\Microsoft\Windows\CurrentVersion\Notifications\Settings\KasperskyLab.Kis.UI.Toasts => supprimé(es) avec succès
HKEY_USERS\S-1-5-21-1875267150-1310312802-3838424180-1001\Software\Microsoft\Windows\CurrentVersion\Notifications\Settings\KasperskyLab.Ksde.UI.Toasts => supprimé(es) avec succès

=========== EmptyTemp: ==========

BITS transfer queue => 10510336 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 13787217 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 6573611 B
Edge => 0 B
Chrome => 0 B
Firefox => 72379840 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Default => 0 B
Users => 0 B
ProgramData => 0 B
Public => 0 B
systemprofile => 0 B
systemprofile32 => 0 B
LocalService => 0 B
NetworkService => 4778 B
genco => 1887908 B
Administrateur => 1887908 B

RecycleBin => 251458 B
EmptyTemp: => 102.3 MB données temporaires supprimées.

================================


Le système a dû redémarrer.

==== Fin de Fixlog 20:10:52 ====
 
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