Updating 3rd Windows 7 x86 to windows 10 failed on reboot

RalphG · Sep 10, 2024

Hi, once again , updating my sons PC from windows 7 ultimate to Windows 10 pro , Went trough all of the stages up to 100% said it was rebooting and then got a message upgrade failed. Checked SFC and that was fine will not run surt , uninstalled Avast and tried again with the same problem. Let me know what files you need to sort out the problem please.

PeterJ · Sep 10, 2024

Hello and welcome,

Went trough all of the stages up to 100% said it was rebooting and then got a message upgrade failed.

Provide the error message you get or a screenshot of the error message.

Provide the Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Gofile or WeTransfer and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

Please download the Freeware RegBak from here: Acelogix Software - Download products
You will find it at the bottom of the page that the link brings you to.
Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
Click the New Backup button. Accept the defaults and simply click Start.
When it says Finished successfully, click the Close button.
This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Gofile or WeTransfer and then just provide the link in your reply.
You can close any open windows you have as well as the RegBak program now.

RalphG · Sep 10, 2024

All the message said was upgrade failed and put the computer back to the windows 7 screen, components file attached

RalphG · Sep 11, 2024

Tried to upgrade again last night message reads Windows 10 installation has failed

PeterJ · Sep 11, 2024

Attach the following files:
- C:\$Windows.~BT\Sources\Rollback\setupact.log
- C:\$Windows.~BT\Sources\Rollback\setupact.err

RalphG · Sep 11, 2024

Hi, both files do not exist in rollback , when the computer restarts it just goes back to the windows 7 background no rolling back or cleaning up. Only files I have found with names like what you have asked for were in panther folder see attached

PeterJ · Sep 11, 2024

Great, that helps.

FRST Scan:

Download the Farbar Recovery Scan Tool and save it to your Desktop:
32-bit: Downloading Farbar Recovery Scan Tool
Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

RalphG · Sep 11, 2024

Files requested attached

PeterJ · Sep 12, 2024

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

RalphG · Sep 12, 2024

Ran fixlist.txt Fixlog.txt attached

PeterJ · Sep 12, 2024

Step 1:
Uninstall "Avast Update Helper".
Uninstall "CCleaner".

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

Step 3:
Try the upgrade again and report the result.

RalphG · Sep 12, 2024

Ran Latest fixlist.txt log attached , uninstalled avast update helper , and ccleaner restarted and tried windows 10 upgrade again. Same problem installs up to 99/100% says it will restart and then reverts back to windows 7 background no reverting or cleaning up.

PeterJ · Sep 13, 2024

Perform a new scan with FRST.

Right-click to run the tool as administrator.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

RalphG · Sep 13, 2024

Ran new scan logs attached

PeterJ · Sep 13, 2024

I noticed this folder in the download folder: Corel PaintShop Pro X8 Ultimate 18.2.0.61 Multilingual + Keygen [SadeemPC]

It is against the rules to help people with an illegal operating system or other illegally used programs.
Hacktools can make your system slower and also less secure.
Do you agree that we continue to do a repair attempt for this computer that will also remove the above program ?

RalphG · Sep 13, 2024

Yes we can remove that program and carry on trying to update windows 10.

RalphG · Sep 13, 2024

Uninstalled corel paintshop pro x8 and deleted file in downloads folder .

RalphG · Sep 13, 2024

After deleting program I ran componentsscanner and got 2 errors log attached

PeterJ · Saturday at 5:27 AM

Step 1:
Uninstall "Windows Installer Clean Up"

Step 2:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.

Download the attachment fixlist.txt and save it to your desktop.
Right-click on FRST.exe and select "Run as administrator".
Press the Fix button.
The tool will now process fixlist.txt.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
Attach the logfile Fixlog.txt to your next reply.

RalphG · Saturday at 7:01 AM

Ran Fixlist.txt log attached

Updating 3rd Windows 7 x86 to windows 10 failed on reboot

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