[SOLVED] Urgent Help Request for Corrupted Image - Windows Server 2016 Essentials [DISM Error 0x800f0831] Helpme :-( Please

[nuntius81]

Hello Maxstar, CH Michael, and the entire community,

I am a company IT Manager, and for days I have been trying to resolve a critical issue on a Windows Server 2016 Essentials system with a corrupted image. I came across the case resolved on September 11, 2022, by CH Michael and attempted to follow the procedure outlined, but I was unable to complete it successfully, particularly the part involving sending the COMPONENTS file in ZIP format.

Below is a summary of everything I have done so far:

DISM /RestoreHealth Error: I executed the command using several original ISOs of Windows Server 2016, including the latest available update (10.0.14393.7515), but I keep receiving the error 0x800f0831. I specified the source with /Source, but the issue persists.
Cumulative Updates and Servicing Stack: I installed the latest cumulative updates (KB5046612, KB5046266, and others) and the servicing stack to ensure the system is up-to-date. Unfortunately, the image has not been repaired.
Diagnostic Tools: I ran both SFC /scannow and DISM, but neither resolved the issue.
Attempt to Upgrade to Windows Server 2016 Standard: I tried using DISM /Set-Edition:ServerStandard, but the process failed with the same error (0x800f0831).
Backup of COMPONENTS File via RegBak: I attempted to create a backup of the COMPONENTS file following the procedure described in your forum, but I encountered technical issues completing the step to send it to you in ZIP format.
The server is currently updated to the latest build (14393.7515), and I am trying to avoid a clean installation to preserve critical business applications, files, and configurations.

Question: Is there an alternative way to resolve this issue? Can I provide additional details (DISM logs, CBS logs, etc.) or receive guidance on creating the COMPONENTS file to send it to you for deeper analysis?

Thank you very much for your support. Your expertise is my last hope for resolving this issue.

Best regards,
Michele

 

[Windows Update Bot]

Hi @nuntius81,

Welcome to Sysnative Forums!

If you haven't already, please review the posting instructions here, and attach the requested log files. Without log files, our helpers will not be able to assist, and this will slow down fixing your machine.

If logs have been already been provided, our team of volunteers will analyse the provided log files to build a fix for your system. Please be aware that this may take several days from your initial post, due to the high volume of threads that we receive.


- Sysnative Windows Update Team

 

[nuntius81]

Hi, I have attached the requested log files (CBS and DISM). Please let me know if additional information is needed. Thank you for your help

 

[Maxstar]

Hi and welcome to Sysnative,

Please provide the previous CBS logs as well.

Upload a copy of the CBS folder

• Open Windows Explorer and browse to the C:\Windows\Logs folder.
• Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
• Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
• Click on the Yes button here.

• Attach the file CBS.zip to your next reply. If the file is too large to attach, upload the CBS.zip file to www.wetransfer.com and post the link in your next reply.

 

[nuntius81]

Dear Maxstar,

Thank you very much for your prompt response and assistance with my urgent issue. I really appreciate your guidance. I'll gather the CBS logs and follow your instructions to upload them.

Thank you once again for your support and for helping me navigate through this.

Best regards,
Mikael

 

[Maxstar]

Hi,

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:4457131

• Let me know if it says it was successful or you get the message: The update KB4457131 is not installed on this computer.

 

[nuntius81]

Hi

I followed the instructions provided to remove the update. Here’s what I did:

Opened the Start menu and typed "CMD."
Ran the Command Prompt as administrator.
Entered the command:

wusa /uninstall /KB:4457131

Unfortunately, the result indicated that the update KB4457131 is not installed on the system.


Mikael

 

[Maxstar]

Hi,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB4457131

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[nuntius81]

Thankyou

 

[Maxstar]

Hi,

Step 1. Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

Step 2. Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Step 3. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.

DISM /online /cleanup-image /RestoreHealth

 

[nuntius81]

Thanks

 

[nuntius81]

thanks

 

[Maxstar]

Great, both fixes completed successfully, so let me know the result of DISM..

 

[nuntius81]

error :-(

 

[Maxstar]

Please provide the latest CBS logs.

 

[nuntius81]

ok

 

[Maxstar]

2024-12-08 13:22:27, Info                  CSI    00000009 Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-i..sbinaries.resources_31bf3856ad364e35_10.0.14393.0_en-us_89fd1f03a4eb54c0\500-100.asp do not match actual file [l:11]'500-100.asp' :
  Found: {l:32 O73CJWAwcrLMapMFuXGfPaHPOrIETSoz+3QVqDLaLJU=} Expected: {l:32 MPwo8RapBHqsardgFK0XOB3OL6+zZUxNmY0JJbxJjfQ=}

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[nuntius81]

i have a problem!

 

[Maxstar]

Please reboot the server first, copy the COMPONENTS to your desktop and ZIP this file.

 

[nuntius81]

Ok perfect Master Jedi Maxstar!