VIDEO_TDR_FAILURE and DRIVER_POWER_STATE_FAILURE BSOD

My question at this point is this, since you purchased the laptop, has it ALWAYS crashed regardless of what OS installation you've been on?

Regards,

Patrick
 
No I haven't any system restore point older than 3 weeks ago.

When a tdr failure bsod appears, after boot the fan becomes fast and loud and after a minute a power state failure bsod appears.
I am testing the Nvidia driver I'm into with less intensive games like Counter Strike 1.6 or Source. No bsod. But when it comes to more intensive games like DotA or CS:GO, There is a good chance that the NVidia driver will stop, and it will result to a tdr bsod then a power state failure bsod. I'm attaching the dumps below.

View attachment 5721
 
Hi -

The 4 dumps from today have 2 bugchecks -

(3) 0x116 = Video TDR timeout; NVIDIA listed as probable cause
(1) 0x9f = driver in an inconsistent power state

Code: 
BugCheck 116, {ffffe000019a4010, fffff800027b0074, ffffffffc000009a, 4}
Probably caused by : nvlddmkm.sys ( nvlddmkm+994074 )

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 9F, {3, ffffe0000565d060, ffffd0002079c840, ffffe000056f6010}
Probably caused by : usbhub.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 116, {ffffe00001fe74d0, fffff8000281e074, ffffffffc000009a, 4}
Probably caused by : nvlddmkm.sys ( nvlddmkm+994074 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 116, {ffffe000013734d0, fffff80002603074, ffffffffc000009a, 4}
Probably caused by : nvlddmkm.sys ( nvlddmkm+994074 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

I ran additional commands on the 0x9f BSOD, but it did not yield any clues -- like the name of a driver:
Read More:


Have you run Driver Verifier yet?

https://www.sysnative.com/forums/bs...er-verifier-blue-screen-of-death-related.html

Your NVIDIA driver appears updated -
Code: 
[font=lucida console]nvlddmkm.sys       Wed Oct 23 02:21:50 2013 (52676AFE)[/font]
http://sysnative.com/drivers/driver.php?id=nvlddmkm.sys

The 0x9f BSOD appears to be USB related.

What USB devices do you have attached to the system?

Regards. . .

jcgriff2
 
jcgriff2 said:
Hi -

The 4 dumps from today have 2 bugchecks -

(3) 0x116 = Video TDR timeout; NVIDIA listed as probable cause
(1) 0x9f = driver in an inconsistent power state

Code: 
BugCheck 116, {ffffe000019a4010, fffff800027b0074, ffffffffc000009a, 4}
Probably caused by : nvlddmkm.sys ( nvlddmkm+994074 )

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 9F, {3, ffffe0000565d060, ffffd0002079c840, ffffe000056f6010}
Probably caused by : usbhub.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 116, {ffffe00001fe74d0, fffff8000281e074, ffffffffc000009a, 4}
Probably caused by : nvlddmkm.sys ( nvlddmkm+994074 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
BugCheck 116, {ffffe000013734d0, fffff80002603074, ffffffffc000009a, 4}
Probably caused by : nvlddmkm.sys ( nvlddmkm+994074 )
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

I ran additional commands on the 0x9f BSOD, but it did not yield any clues -- like the name of a driver:
Read More:


Have you run Driver Verifier yet?

https://www.sysnative.com/forums/bs...er-verifier-blue-screen-of-death-related.html

Your NVIDIA driver appears updated -
Code: 
[FONT=lucida console]nvlddmkm.sys       Wed Oct 23 02:21:50 2013 (52676AFE)[/FONT]
http://sysnative.com/drivers/driver.php?id=nvlddmkm.sys

The 0x9f BSOD appears to be USB related.

What USB devices do you have attached to the system?

Regards. . .

jcgriff2
Click to expand...

Hi jcgriff2

I have enabled Driver Verifier as you instructed, and I encountered a verifier related bsod upon startup. I have disabled verifier now.

View attachment 5724

Thank you,
D
 
Hi -

The bugcheck was 0xc4 = VERIFIER_ENABLED DUMP and flagged NVIDIA -
Code: 
2: kd> [B]lmvm nvlddmkm[/B]
start             end                 module name
fffff800`020d2000 fffff800`02b7d000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu [COLOR=#FF0000]Mar 14 [/COLOR]21:37:00 [COLOR=#FF0000]2013 [/COLOR](51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

This is literally unheard of -- for NVIDIA to be flagged.

Check for an updated driver -

http://www.sysnative.com/drivers/driver.php?id=nvlddmkm.sys

How old is this device?
Code: 
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
           FriendlyName: BisonCam, NB Pro
               Location: Front
           SymbolicLink: \\?\usb#vid_5986&pid_030c&mi_00#7&104e6cf0&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
           Manufacturer: Microsoft
             HardwareID: USB\VID_5986&PID_030C&REV_0301&MI_00,USB\VID_5986&PID_030C&MI_00
             DriverDesc: USB Video Device
         DriverProvider: Microsoft
          DriverVersion: 6.3.9600.16384
      DriverDateEnglish: 6/21/2006 00:00:00
    DriverDateLocalized: 6/21/2006 12:00:00 AM
                Service: usbvideo
                  Class: Image
          DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
            ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
            ProblemCode: No Problem
  BusReportedDeviceDesc: BisonCam, NB Pro
                 Parent: USB\VID_5986&PID_030C\6&cec0d96&0&5
      DriverProblemDesc: n/a
           UpperFilters: n/a
           LowerFilters: n/a
                  Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
      ContainerCategory: Imaging

Regards. . .

jcgriff2
 
I am at loss. Do you mean how old the laptop is? I don't know, but I bought this laptop 5-6 months ago. Also, because the latest driver caused me bsod, I tried rolling back to the 314.22 driver which was released March 25, 2013, if that could of any help.

Regards,
D
 
Hi -

The age of the laptop is helpful because it should still be under warranty. I strongly urge you to contact the system manufacturer.

MSI USA - Technical Support

I was really asking about the BisonCam device, which I assume is a webcam.

I saw the 2006 driver date; hence the reason I asked its age.

However, checking my own laptops found the same drivers for my HP webcam -
http://www.sysnative.com/drivers/driver.php?id=usbvideo.sys
http://www.sysnative.com/drivers/driver.php?id=ksthunk.sys

I usually don't link to Google searches, but your BisonCam device returned 1,000s of hits for device drivers - so I was unsure if MSI had a driver for it or if default Microsoft drivers were supposed to be used -

https://www.google.com/search?num=1...7.1.1.0....0...1c.1.30.hp..0.1.96.zatZWaykJPk
Code: 
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
           FriendlyName: [B]BisonCam, NB Pro[/B]
               Location: Front
           SymbolicLink: \\?\usb#vid_5986&pid_030c&mi_00#7&104e6cf0&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
           Manufacturer: Microsoft
             HardwareID: USB\VID_5986&PID_030C&REV_0301&MI_00,USB\VID_5986&PID_030C&MI_00
             DriverDesc: USB Video Device
         DriverProvider: [COLOR=#0000cd]Microsoft[/COLOR]
          DriverVersion: [COLOR=#ff0000]6.3.9600.16384[/COLOR]
      DriverDateEnglish: [COLOR=#ff0000]6/21/2006[/COLOR] 00:00:00
    DriverDateLocalized: 6/21/2006 12:00:00 AM
- You can see that the driver provider is in fact Microsoft
- 6/21/2006 is a Microsoft default timestamp going back to Vista
- 6.3.9600.16384 is Windows 8.1 RTM version number

I have found over the years that BSODs involving well written drivers like NVIDIA can in fact be caused by other 3rd party video-related drivers, but not necessarily naming the actual offending driver.

deuskopo said:
I am at loss. Do you mean how old the laptop is? I don't know, but I bought this laptop 5-6 months ago. Also, because the latest driver caused me bsod, I tried rolling back to the 314.22 driver which was released March 25, 2013, if that could of any help.

Regards,
D
Click to expand...

Is this your system? --> http://www.msimobile.com/level3_productpage.aspx?id=375

If I click on the Windows 8.1 upgrade, it takes me to --> http://event.msi.com/us/win8-1/Update.html

However, I am unable to find your specific model listed.

When you mention rolling back drivers, where did you obtain the various NVIDIA drivers from? From MSI or directly from NVIDIA?

If from NVIDIA, that may be the issue here, especially if MSI modified the NVIDIA driver (or NVIDIA modified it for MSI).

Regards. . .

jcgriff2
 
jcgriff2 said:
Hi -

The age of the laptop is helpful because it should still be under warranty. I strongly urge you to contact the system manufacturer.

MSI USA - Technical Support

I was really asking about the BisonCam device, which I assume is a webcam.

I saw the 2006 driver date; hence the reason I asked its age.

However, checking my own laptops found the same drivers for my HP webcam -
http://www.sysnative.com/drivers/driver.php?id=usbvideo.sys
http://www.sysnative.com/drivers/driver.php?id=ksthunk.sys

I usually don't link to Google searches, but your BisonCam device returned 1,000s of hits for device drivers - so I was unsure if MSI had a driver for it or if default Microsoft drivers were supposed to be used -

https://www.google.com/search?num=1...7.1.1.0....0...1c.1.30.hp..0.1.96.zatZWaykJPk
Code: 
---------------------
Video Capture Devices
Number of Devices: 1
---------------------
           FriendlyName: [B]BisonCam, NB Pro[/B]
               Location: Front
           SymbolicLink: \\?\usb#vid_5986&pid_030c&mi_00#7&104e6cf0&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
           Manufacturer: Microsoft
             HardwareID: USB\VID_5986&PID_030C&REV_0301&MI_00,USB\VID_5986&PID_030C&MI_00
             DriverDesc: USB Video Device
         DriverProvider: [COLOR=#0000cd]Microsoft[/COLOR]
          DriverVersion: [COLOR=#ff0000]6.3.9600.16384[/COLOR]
      DriverDateEnglish: [COLOR=#ff0000]6/21/2006[/COLOR] 00:00:00
    DriverDateLocalized: 6/21/2006 12:00:00 AM
- You can see that the driver provider is in fact Microsoft
- 6/21/2006 is a Microsoft default timestamp going back to Vista
- 6.3.9600.16384 is Windows 8.1 RTM version number

I have found over the years that BSODs involving well written drivers like NVIDIA can in fact be caused by other 3rd party video-related drivers, but not necessarily naming the actual offending driver.
deuskopo said:
I am at loss. Do you mean how old the laptop is? I don't know, but I bought this laptop 5-6 months ago. Also, because the latest driver caused me bsod, I tried rolling back to the 314.22 driver which was released March 25, 2013, if that could of any help.

Regards,
D
Click to expand...

Is this your system? --> MSI Notebook Official Website | G Series - GT70 0ND-444US Gaming Notebook / Laptop

If I click on the Windows 8.1 upgrade, it takes me to --> Windows Holiday BOM

However, I am unable to find your specific model listed.

When you mention rolling back drivers, where did you obtain the various NVIDIA drivers from? From MSI or directly from NVIDIA?

If from NVIDIA, that may be the issue here, especially if MSI modified the NVIDIA driver (or NVIDIA modified it for MSI).

Regards. . .

jcgriff2
Click to expand...

Pardon for my mistake. I have no idea how old the device is, although it is embedded on the laptop itself. Also, I have contacted MSI support and will wait for their response.

I actually obtained the driver from NVidia website. Thanks for the info! I am going to get the driver from MSI itself.

Regards,
D

Edit: That is actually my device. And I've seen that it isn't listed on the Windows 8.1 upgrade site as you said.
 

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