[SOLVED] W7 x64 WU Error Code 80070490

[camarero23]

It finished uninstalling.

 

[Aura]

Now that it's uninstalled, let's try to install the first update again.

Install a Windows Update manually
Follow the instructions below to manually download and install a Windows Update.

• Download the KB3057154 and save the file on your Desktop;
• From there, launch the file and install the Windows Update;
• If the installation fails, upload and send me the two following files:
  • C:\Windows\WindowsUpdate.log
  • C:\Windows\Logs\CBS\CBS.log

 

[camarero23]

Did not install again. Uploading the logs...

 

[camarero23]

https://www.dropbox.com/s/ud17j39o1wfvc2e/WindowsUpdate.log?dl=0
https://www.dropbox.com/s/3om8wvkbbvrobfg/CBS.log?dl=0

 

[Aura]

Alright we'll uninstall another update.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
  • wusa /uninstall /KB:3011780
• Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

 

[camarero23]

Ok, i uninstalled the update and then i was asked to restart. What's next?

 

[Aura]

We'll to install the KB3057154 again, and see if another update is getting in the way.

Install a Windows Update manually
Follow the instructions below to manually download and install a Windows Update.

• Download the KB3057154 and save the file on your Desktop;
• From there, launch the file and install the Windows Update;
• If the installation fails, upload and send me the two following files:
  • C:\Windows\WindowsUpdate.log
  • C:\Windows\Logs\CBS\CBS.log

 

[camarero23]

Alright, it installed the update! I then needed to restart. Then I tried to install the other update (KB3067505). It says it is not suited for my computer.

 

[Aura]

Download it from the link below and try to install it.

https://www.microsoft.com/en-us/download/details.aspx?id=47860

 

[camarero23]

Yes I did. Same result.

 

[camarero23]

When I open the Windows Update window it's not telling me I need this update anymore...

 

[Aura]

Well, if you try to install Windows 10, does it tells you that you are missing updates now? Also, I assume you're trying to install it via Windows Update?

 

[camarero23]

It is giving me the green light to install Windows 10. Yes I am.

 

[Aura]

Alright, try to install it and see if it works. If it fails, let me know what the error code is, and upload the following files for me.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

 

[camarero23]

I will. Thanks a bunch for the fix so far!

 

[camarero23]

Well I have upgraded and all seems to be running just fine. Thanks Aura for the help!

 

[Aura]

No problem camarero, glad to see that your upgrade succeeded! You're welcome :)