[SOLVED] Win 10 Pro -ran WinDefender Threat Found & removed- PUA:Win32/AskToolbar,still comes back, request help permanently remove Also

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No, that is totally not normal.

Stop Malwarebytes, run FRST tool, as you did at your initial post, and attach fresh logs in your next reply.
 
Am running the FRST fix. Meantime quit MBytes, it showed one possible threat, did not enable it to quarantine (per instructions previously). It did generate a text- it is attached. Will send FRST when completed.

When went to attach this is on deskstop (2). Also the FRST fix is still running like the other day. Thank you again.
 

Attachments

I didn't ask you to run the fix again, but just make a scan with FRST tool, as you did in your initial post.

  • Double-click on the FRST icon to run it, as you did before. When the tool opens click Yes to disclaimer.
  • Press Scan button and wait for a while.
  • The scanner will produce two logs on your Desktop: FRST.txt and Addition.txt.
  • Please attach these two logs in your next reply.
 
The FRST.txt log is almost empty.

Check in the following path for the latest FRST.txt, if the result is the same: "C:\FRST\Logs"

If yes, then run FRST again and post the 2 logs.

If the log is complete, then attach it in your next reply.
 
1. Restart with Safe mode
  • Press the Windows icon on the keyboard together with the letter I, to get into the Settings.
  • Choose Update and Security.
  • From the menu at the left, choose Recovery.
  • Under the title Advanced startup at the right, choose Restart now.
  • From the window that will appear choose Troubleshoot and then Advanced options.
  • Choose Startup Settings and then Restart.
  • Press number 5, for choosing Safe mode with networking.
  • You will know that you are in Safe mode, if the background is black and Safe mode is written at the four corners of the screen.
While in Safe mode:

2. Run Malwarebytes (scan only)
  • Open Malwarebytes you have already installed.
  • Click the little gear on the top right (Settings) and when it opens, click the General tab. Under the title Windows Security Center, make sure the option is disabled.
  • Click the Scan and Detections tab and under the Scan options title, enable Scan for rootkits option. Do not change any other option.
  • Return to the Dashboard and choose Scan.
  • When finished, you will see the Threat Scan Summary window open.
  • If threats are not found, click View Report and proceed to the two last steps below.

    If threats are found, make sure that all threats are not selected,close the program and proceed to the next steps below.
    • Open Malwarebytes again, click on the Scanner, and then on the Reports tab.
    • Find the report with the most recent date and double click on it.
    • Click on Export and then Copy to Clipboard.
    • Paste its content here, in your next reply.

3. Run AdwCleaner (scan only)

Download AdwCleaner and save it to your desktop.
  • Double click AdwCleaner.exe to run it.
  • Click the Scan Now button.
  • Once the scan completes, AdwCleaner shows you all detected PUPs and adware. DO NOT check anything found, and click Next.
  • If any preinstalled software was detected on your device, a message notifies you that your action is requested. DO NOT check anything, and click Cancel to continue.
  • Click the Log Files tab.
  • Double click on the latest scan log (Scan logs have a [S0*] suffix, where * is replaced by a number, the latest scan will have the largest number)
  • A Notepad file will open containing the results of the removal.
  • Please post the contents of the file in your next reply.
Note: Click Skip Basic Repair if you are asked to.




In your next reply, please post:
  1. The Malwarebytes report
  2. The AdwCleaner[S0*].txt
 
You have the free version of Malwarebytes, right?
 
It is the trial of the Premium version. You had it installed yesterday, which means you installed it yesterday?

You should be able to turn off the toggle. What happens when you try to turn it off?
 
yes that is version and nothing happens, it did work when ran it previous time. Even this webpage on microsoft edge seems to be messed with it took long time to be able to reply to you as it would not bring up this area to post only the attachment and the box but was not able to type for bit
 
the tab for windows start up delay will allow to change the delay time, just not the one need to disable
 
yes that is version and nothing happens, it did work when ran it previous time.
Click to expand...

Question: Did you re-download Malwarebytes today?
 
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