Win 10. There was a problem installing updates. 0x8000ffff

[VeeDub]

No

 

[Maxstar]

Follow these instructions to remove an update.

• Open the Start menu of Windows and type the command CMD
• When you see Command Prompt on the list, right-click on it and select Run as administrator.
• When command prompt opens, copy and paste the following command into it, then press enter.

wusa /uninstall /KB:5051974

• Let me know if it says it was successful or you get the message: The update KB5051974 is not installed on this computer.

 

[VeeDub]

Not installed

 

[Maxstar]

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Open the startmenu and type the command cmd.
• After you find the Command Prompt, right click on it and select Run as Administrator.
• Copy and paste the following into the Command Prompt and press enter.

reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Right-click on the file FRST64.exe and choose Run as administrator.

• Copy and paste the following (code) into the Search box and click the Search Registry button.

KB5051974

• When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
• Post the logfile SearchReg.txt as attachment in your next reply.

 

[VeeDub]

Here it is

 

[Maxstar]

Start the

Farbar Recovery Scan Tool again.

Warning: This script was written specifically for this system. Do not run this script on another system.

• Download the attachment fixlist.txt and save it to your desktop.
• Right-click on FRST64.exe and select "Run as administrator".
• Press the Fix button.
• If for some reason the tool needs a restart, please make sure you let the system restart normally.
• When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
• Post the logfile Fixlog.txt as attachment in your next reply.

 

[VeeDub]

Here it is

 

[Maxstar]

Please reboot the system and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[VeeDub]

Here it is

 

[Maxstar]

Follow these instructions to install an update with DISM.

• Open the Start menu of Windows and type CMD.
• When you see Command Prompt on the list, select the option Run as administrator.
• Copy and paste the following command into it, and press enter. (Leave the CMD window open!)

MD C:\WUTemp

• Now, download the following update (KB5051974) to: C:\WUTemp - Or copy this file from the download directory to C:\WUTemp. (Important!)
  Downloadlink: KB5051974

• Copy and paste the following commands one at a time into the command prompt and press enter after each.

CD C:\WUTemp
EXPAND.exe windows10.0-kb5051974-x64_74aa601c3966a9e1ad4efe6287550c0f0bdea59d.msu -f:* C:\WUTemp
DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5051974-x64.cab

• Let me know if it says it was successful or if there are any errors. Or take a screenshot of the command prompt window and paste it into your next reply.

 

[VeeDub]

C:\>md WUTemp

C:\>CD C:\WUTemp

C:\WUTemp>EXPAND.exe windows10.0-kb5051974-x64_74aa601c3966a9e1ad4efe6287550c0f0bdea59d.msu -f:* C:\WUTemp
Microsoft (R) File Expansion Utility
Copyright (c) Microsoft Corporation. All rights reserved.

Adding C:\WUTemp\Windows10.0-KB5051974-x64-pkgProperties.txt to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB5051974-x64.cab to Extraction Queue
Adding C:\WUTemp\Windows10.0-KB5051974-x64_uup.xml to Extraction Queue
Adding C:\WUTemp\WSUSSCAN.cab to Extraction Queue
Adding C:\WUTemp\SSU-19041.5425-x64.cab to Extraction Queue

Expanding Files ....
Progress: 1 out of 5 files
Expanding Files Complete ...
5 files total.

C:\WUTemp>DISM.exe /Online /Add-Package /PackagePath:C:\WUtemp\Windows10.0-KB5051974-x64.cab

Deployment Image Servicing and Management tool
Version: 10.0.19041.3636

Image Version: 10.0.19045.5487

Processing 1 of 1 - Adding package Multiple_Packages~~~~0.0.0.0
[=== 5.3% ]
An error occurred - Error: 0x80070002

Error: 2

The system cannot find the file specified.

The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

C:\WUTemp>

 

[Maxstar]

This doesn't look good at all, and it seems this system in pretty broken! Do you have recent backups before the issue started?

 

[VeeDub]

I do have backups, although when exactly the issue started is not entirely clear to me at the moment.

The system is still working 'fine' from a user perspective, it is just Windows Update that has issues.

I guess I could try restoring in 30 day blocks (e.g. revert 1 month and try Windows Update)

If not working, revert 2 months and so on.

 

[Maxstar]

Looking at the CBS hive the backup from December should be fine, it seems the problems started with the January update. Another option would be to perform an in-place-upgrade.

 

[VeeDub]

Thanks for the insight.

I have December backups.

I'll try a test restore to a VM tomorrow and see if Windows Update runs OK.

If not, when you say in-place upgrade to W10 or W11?

i.e. W10 -> W10 which would be my preference on this system

or W10 -> W11?

 

[Maxstar]

I would first use the Windows 10 22H2 ISO to perform an in-place-upgrade, if it resolved all the issues you can create new backup. Than you can decide to upgrade to Windows 11 if this system meets the hardware requirements for Windows 11.