[SOLVED] Win 7 Professional won't install security updates

[Sysnative Windows Update]

Good job. Please retry the update now and when it fails, attach CBS.log.

 

[NZ Girl]

Ok, tried to install update, it failed. Then ran SURT, attached are logs. Thanks.

 

[Sysnative Windows Update]

No, please read my message carefully.

 

[NZ Girl]

Sorry I am very confused now. I did read your message carefully. I thought you meant to retry the update, which means the Microsoft update that constantly fails to install.

 

[NZ Girl]

Did I attach the wrong things? Is it this one you want ?

 

[NZ Girl]

Have tried to install update again, it failed. I hope this is the CBS log you need.

Dropbox - CBS (2).log

 

[Sysnative Windows Update]

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4074598

4. Let me know if it says it was successful or if there are any errors.

 

[NZ Girl]

Thank you. It says that update is not there. Pic attached.

 

[Sysnative Windows Update]

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4074598 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.
​

 

[NZ Girl]

Thanks.

 

[Sysnative Windows Update]

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
5. Try updating again and attach CBS.log if it fails.

 

[NZ Girl]

Jumping up and down with joy..... the May security update has installed. The fixlog txt was too big to add here, do you still need to see it? I will have to put it onto Dropbox if you do. Thank you SO MUCH Do I need to go back and get the April Security update? as that one never installed either?

 

[Sysnative Windows Update]

Great! If it works, no need to see the fixlog, and no, you don't need the April since you've got May.

 

[NZ Girl]

Thank you once again. Off to try to update my laptop now..... hopefully it has none of the issues this machine had *fingers and toes crossed*

 

[Sysnative Windows Update]

If it does, just post back :)