Win 7 SP1 upgrade to Win 10 fails

Uninstall the following and disconnect any external devices from the machine.

PC Probe II
REALTEK Wireless LAN Driver and Utility
Samsung Kies
Samsung USB Driver for Mobile Phones
TunnelBear
ZoneAlarm LTD Toolbar

Afterwards, run the following fix and then proceed with the upgrade:


Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Windows 10 upgrade failed again with the same error as previously 0xC1900101 - 0x40017 "The installation failed in the SECOND_BOOT phase with an error during BOOT operation".
I deleted all the programs as you suggested.
Zonealarm.jpg
I had previously deleted the three instances of Zonealarm as shown in the screenshot of Programs/Features.When I ran the fix above in post #23 it still displayed an error relating to Zonealarm, but there is nothing relating to Zonealarm that I can see in Programs. I have looked for any browser add-ons but can't find anything. It' s puzzling that the Zonealarm Security Toolbar only showed as being installed yesterday.

I have attached the fix log from above, a registry search for anything Zonealarm and updated results from FRST scan.

Again, that you for your continued assistance.
 

Attachments

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Thanks again.
Here's the contents of the fixlog.

I won't try the Win 10 upgrade again until you give the go-ahead.

Code: 
Fix result of Farbar Recovery Scan Tool (x64) Version: 26-01-2020
Ran by Ross (27-01-2020 09:39:51) Run:4
Running from C:\Users\Ross\Desktop
Loaded Profiles: Ross (Available Profiles: Ross & Administrator)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
C:\Windows\System32\migration
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm LTD Toolbar]
S3 tap-tb-0901; C:\Windows\System32\DRIVERS\tap-tb-0901.sys [38656 2019-10-15] (TunnelBear, Inc. -> The OpenVPN Project)
C:\Windows\System32\DRIVERS\tap-tb-0901.sys
S3 TBPanel; no ImagePath
S3 RTL8192su; system32\DRIVERS\RTL8192su.sys [X]
Task: {A64F1987-BAFB-4643-9F92-8824AA677C9F} - \AVAST Software\Avast settings backup -> No File <==== ATTENTION
Task: {86B3C976-7315-4D88-8F7E-F10D11B61DB4} - System32\Tasks\Avast Emergency Update => C:\Program Files\AVAST Software\Avast\AvEmUpdate.exe
C:\Program Files\AVAST Software
Task: {508ECD38-2685-4949-8D5E-6F5A040BB4FD} - System32\Tasks\Avast Software\Overseer => C:\Program Files\Common Files\AVAST Software\Overseer\overseer.exe
C:\Program Files\Common Files\AVAST Software
Task: {3F0F97F5-82DB-4833-AE9D-B13A26256F8B} - System32\Tasks\WinThruster64-Ross-Startup => C:\Program Files\Solvusoft\WinThruster\WinThruster64.exe <==== ATTENTION
C:\Program Files\Solvusoft
EmptyTemp:

*****************

Restore point was successfully created.
C:\Windows\System32\migration => moved successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ZoneAlarm LTD Toolbar => removed successfully
HKLM\System\CurrentControlSet\Services\tap-tb-0901 => removed successfully
tap-tb-0901 => service removed successfully
C:\Windows\System32\DRIVERS\tap-tb-0901.sys => moved successfully
HKLM\System\CurrentControlSet\Services\TBPanel => removed successfully
TBPanel => service removed successfully
HKLM\System\CurrentControlSet\Services\RTL8192su => removed successfully
RTL8192su => service removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot\{A64F1987-BAFB-4643-9F92-8824AA677C9F}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{A64F1987-BAFB-4643-9F92-8824AA677C9F}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\AVAST Software\Avast settings backup" => not found
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot\{86B3C976-7315-4D88-8F7E-F10D11B61DB4}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{86B3C976-7315-4D88-8F7E-F10D11B61DB4}" => removed successfully
C:\Windows\System32\Tasks\Avast Emergency Update => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Avast Emergency Update" => removed successfully
"C:\Program Files\AVAST Software" => not found
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Boot\{508ECD38-2685-4949-8D5E-6F5A040BB4FD}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{508ECD38-2685-4949-8D5E-6F5A040BB4FD}" => removed successfully
C:\Windows\System32\Tasks\Avast Software\Overseer => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Avast Software\Overseer" => removed successfully
"C:\Program Files\Common Files\AVAST Software" => not found
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Logon\{3F0F97F5-82DB-4833-AE9D-B13A26256F8B}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{3F0F97F5-82DB-4833-AE9D-B13A26256F8B}" => removed successfully
C:\Windows\System32\Tasks\WinThruster64-Ross-Startup => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\WinThruster64-Ross-Startup" => removed successfully
"C:\Program Files\Solvusoft" => not found

=========== EmptyTemp: ==========

BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 4969826 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 2430 B
Edge => 0 B
Chrome => 383883613 B
Firefox => 23956108 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 0 B
Public => 0 B
ProgramData => 0 B
systemprofile => 128 B
systemprofile32 => 128 B
LocalService => 128 B
NetworkService => 128 B
Ross => 5782748 B
UpdatusUser => 5782748 B
Administrator.Home => 5782748 B

RecycleBin => 0 B
EmptyTemp: => 418.2 MB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 09:48:32 ====
[\code]
 
I decided to try the Win 10 upgrade again anyway.
It didn't work. The Windows 10 upgrade failed again with the same error as previously 0xC1900101 - 0x40017 "The installation failed in the SECOND_BOOT phase with an error during BOOT operation".

I've attached latest FRST and Addition logs.
 

Attachments

As a further update to posts 26 & 27, I've run SURT again.
The CheckSUR log indicates that the eight registry errors have now been fixed on this last run.
Code: 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2020-01-27 17:56

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI Missing Winning Component Key    0x00000000    amd64_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27821.0_none_5356382ecbbced8c        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.27821.0
(f)    CSI Missing Winning Component Key    0x00000000    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.27821.0_none_9b036f05e0391692        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.27821.0
(f)    CSI Missing Winning Component Key    0x00000000    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27821.0_none_a814f412274b2f58        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.27821.0
(f)    CSI Missing Winning Component Key    0x00000000    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_5b87bb4915fad71f        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.27821.0
(f)    CSI Missing Winning Component Key    0x00000000    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_96236d13e364e75f        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.27821.0
(f)    CSI Missing Winning Component Key    0x00000000    amd64_avast.vc140.mfc_fcc99ee6193ebbca_14.0.27821.0_none_6067bd3b12cf0652        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.27821.0
(f)    CSI Missing Winning Component Key    0x00000000    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_a334f2202a770025        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.27821.0
(f)    CSI Missing Winning Component Key    0x00000000    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.27821.0_none_4e76363ccee8be59        
(fix)    CSI Missing Winning Component Key    CSI Registry Item Repaired    Deleted winners map value 14.0.27821.0

Summary:
Seconds executed: 2688
 Found 8 errors
 Fixed 8 errors
  CSI Missing Winning Component Key Total count: 8
  Fixed: CSI Missing Winning Component Key.  Total count: 8
 

Attachments

Sorry for the long delay, but that wasn't as easy as it seemed.
After making sure I had copies of the install files transferred to another PC I managed to uninstall Acronis True Image OK.
Acronis Disk Director (Disk Partition utility) wouldn't play ball. It worked when I opened it to note the licence key but after uninstalling True Image the Disk Director claimed not to be able to find any drives. I couldn't uninstall. or do a repair or re-install.
Microsoft's fixit tool couldn't. I eventually found an Acronis clean up tool that finally removed it.

I also removed the Creative Labs soundblaster card and associated software as well.

Anyway, enough of the waffle - here are the files from the scan.
 

Attachments

Thank you.

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
 

Attachments

Here's the contents of fixlog
Code: 
Fix result of Farbar Recovery Scan Tool (x64) Version: 27-01-2020
Ran by Ross (28-01-2020 19:35:13) Run:5
Running from C:\Users\Ross\Desktop
Loaded Profiles: Ross (Available Profiles: Ross & Administrator)
Boot Mode: Normal
==============================================

fixlist content:
*****************
CreateRestorePoint:
BootExecute: autocheck autochk * auto_reactivate C:\bootwiz\asrm.biautopartntautopartntauto_reactivate C:\bootwiz\asrm.biautopartntn
Task: {2D31D273-1FF7-475E-AA3B-05E1440786DD} - System32\Tasks\{E4104002-6F23-42D2-9CD7-722CA4139B34} => C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility\ReStart.exe
C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility
Task: {3C3DD394-DC10-4097-AC5D-C0C4DDA9AA50} - System32\Tasks\{A3E0BBB3-2DFA-48AA-B151-201D1D49E113} => C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility\ReStart.exe
Task: {5AF21C85-6F4D-44F4-9839-A74174E07AD2} - System32\Tasks\{0C3CF473-985B-43EB-9EAB-93B8AFEB1EDB} => C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility\ReStart.exe
Task: {EE64C598-A0B6-4985-907A-8D483D8D6860} - System32\Tasks\{7D77CF21-B1C1-4C59-9E65-A816C5AC517E} => C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility\ReStart.exe
Task: {F2A664F1-C494-452A-817A-1B92D4058D66} - System32\Tasks\{3CBA9102-0064-4B35-93F3-CE1BD3EE1469} => C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility\ReStart.exe
Task: C:\Windows\Tasks\WinThruster64-Ross-Startup.job => C:\Program Files\Solvusoft\WinThruster\WinThruster64.exe <==== ATTENTION
C:\Program Files\Solvusoft
S3 COMMONFX; system32\drivers\COMMONFX.SYS [X]
S3 COMMONFX.SYS; \SystemRoot\System32\drivers\COMMONFX.SYS [X]
S3 CTAUDFX; system32\drivers\CTAUDFX.SYS [X]
S3 CTAUDFX.SYS; \SystemRoot\System32\drivers\CTAUDFX.SYS [X]
S3 CTERFXFX; system32\drivers\CTERFXFX.SYS [X]
S3 CTERFXFX.SYS; \SystemRoot\System32\drivers\CTERFXFX.SYS [X]
S3 ctgame; system32\DRIVERS\ctgame.sys [X]
S3 CTSBLFX; system32\drivers\CTSBLFX.SYS [X]
S3 CTSBLFX.SYS; \SystemRoot\System32\drivers\CTSBLFX.SYS [X]
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} =>  -> No File
MSCONFIG\startupreg: AvastUI.exe => "C:\Program Files\AVAST Software\Avast\AvLaunch.exe" /gui
C:\Program Files\AVAST Software
Hosts:
EmptyTemp:
*****************

Restore point was successfully created.
HKLM\System\CurrentControlSet\Control\Session Manager\\"BootExecute"="autocheck autochk *" => value restored successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{2D31D273-1FF7-475E-AA3B-05E1440786DD}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{2D31D273-1FF7-475E-AA3B-05E1440786DD}" => removed successfully
C:\Windows\System32\Tasks\{E4104002-6F23-42D2-9CD7-722CA4139B34} => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{E4104002-6F23-42D2-9CD7-722CA4139B34}" => removed successfully
"C:\Program Files (x86)\Realtek\11n USB Wireless LAN Utility" => not found
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{3C3DD394-DC10-4097-AC5D-C0C4DDA9AA50}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{3C3DD394-DC10-4097-AC5D-C0C4DDA9AA50}" => removed successfully
C:\Windows\System32\Tasks\{A3E0BBB3-2DFA-48AA-B151-201D1D49E113} => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{A3E0BBB3-2DFA-48AA-B151-201D1D49E113}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{5AF21C85-6F4D-44F4-9839-A74174E07AD2}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5AF21C85-6F4D-44F4-9839-A74174E07AD2}" => removed successfully
C:\Windows\System32\Tasks\{0C3CF473-985B-43EB-9EAB-93B8AFEB1EDB} => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{0C3CF473-985B-43EB-9EAB-93B8AFEB1EDB}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{EE64C598-A0B6-4985-907A-8D483D8D6860}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{EE64C598-A0B6-4985-907A-8D483D8D6860}" => removed successfully
C:\Windows\System32\Tasks\{7D77CF21-B1C1-4C59-9E65-A816C5AC517E} => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{7D77CF21-B1C1-4C59-9E65-A816C5AC517E}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{F2A664F1-C494-452A-817A-1B92D4058D66}" => removed successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{F2A664F1-C494-452A-817A-1B92D4058D66}" => removed successfully
C:\Windows\System32\Tasks\{3CBA9102-0064-4B35-93F3-CE1BD3EE1469} => moved successfully
"HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\{3CBA9102-0064-4B35-93F3-CE1BD3EE1469}" => removed successfully
C:\Windows\Tasks\WinThruster64-Ross-Startup.job => moved successfully
"C:\Program Files\Solvusoft" => not found
HKLM\System\CurrentControlSet\Services\COMMONFX => removed successfully
COMMONFX => service removed successfully
HKLM\System\CurrentControlSet\Services\COMMONFX.SYS => removed successfully
COMMONFX.SYS => service removed successfully
HKLM\System\CurrentControlSet\Services\CTAUDFX => removed successfully
CTAUDFX => service removed successfully
HKLM\System\CurrentControlSet\Services\CTAUDFX.SYS => removed successfully
CTAUDFX.SYS => service removed successfully
HKLM\System\CurrentControlSet\Services\CTERFXFX => removed successfully
CTERFXFX => service removed successfully
HKLM\System\CurrentControlSet\Services\CTERFXFX.SYS => removed successfully
CTERFXFX.SYS => service removed successfully
HKLM\System\CurrentControlSet\Services\ctgame => removed successfully
ctgame => service removed successfully
HKLM\System\CurrentControlSet\Services\CTSBLFX => removed successfully
CTSBLFX => service removed successfully
HKLM\System\CurrentControlSet\Services\CTSBLFX.SYS => removed successfully
CTSBLFX.SYS => service removed successfully
HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellIconOverlayIdentifiers\00asw => removed successfully
HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\AvastUI.exe => removed successfully
"C:\Program Files\AVAST Software" => not found
C:\Windows\System32\Drivers\etc\hosts => moved successfully
Hosts restored successfully.

=========== EmptyTemp: ==========

BITS transfer queue => 8388608 B
DOMStore, IE Recovery, AppCache, Feeds Cache, Thumbcache, IconCache => 10502340 B
Java, Flash, Steam htmlcache => 0 B
Windows/system/drivers => 485655 B
Edge => 0 B
Chrome => 462106544 B
Firefox => 0 B
Opera => 0 B

Temp, IE cache, history, cookies, recent:
Users => 0 B
Default => 0 B
Public => 0 B
ProgramData => 0 B
systemprofile => 128 B
systemprofile32 => 128 B
LocalService => 128 B
NetworkService => 128 B
Ross => 9463341 B
UpdatusUser => 9463341 B
Administrator.Home => 9463341 B

RecycleBin => 35438 B
EmptyTemp: => 486.3 MB temporary data Removed.

================================


The system needed a reboot.

==== End of Fixlog 19:44:52 ====
 
You know, when Leeds United came from 0-2 down at home to win 3-2, I had a feeling it was going to be my night :)
Many, many thanks for your assistance and most of all your patience.
Time for another donation, I feel.
Please mark this problem as SOLVED!!!!!
 
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