[SOLVED] Win 7 "WindowsUpdate_80073701" "WindowsUpdate_dt000"

rafmosk

rafmosk

Contributor
Joined
Jun 23, 2023
Posts
54
Hello There!
I'm trying to install KB4534310 but it fails at every attempt.
I'm not super expert in this kind of topic, got VERY BASIC skills in sys admin, can open a cmd but really copy\paste commands from online suggestions.
I tried several resolutions without solving, the DISM run failed tho, error message "The restorehealth option is not recognized in this context."
Please find attached the CBS log (link, the zip was too big...) and component scanner.
CBS link from one drive
Any suggestion to help solve will be super appreciated. Please consider you might have to explain to me how to do "basic" stuff, in case *blushing*
Thanks,
Raf
 

Attachments

Hello and welcome,

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
  1. Download SURT for your system. (Windows 7 SP1 x64)
  2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
  3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
  4. Attach this log to your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)
 
Hi Peter!
i appreciate your help! :)
Ok, i found the log full of stuff. To be fair i was sure it was failed because, when i tried to download it earlier, SURT was 413KB rather than 513MB
However, it worked (somehow?)
Please find attached the requested log!
thanks!
 

Attachments

WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Attach that file to your next reply.
 

Attachments

Great.

Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following commands into it, press enter after each.
    wusa /uninstall /KB:2656373
    wusa /uninstall /KB:3065987
  4. Let me know if it says it was successful or if there are any errors.
 

Attachments

PeterJ said:
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt.
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following commands into it, press enter after each.
    wusa /uninstall /KB:2656373
    wusa /uninstall /KB:3065987
  4. Let me know if it says it was successful or if there are any errors.
Click to expand...

Hi Peter,
step 2 failed for both KBs, error code 0x80070490, unable to find element
So, if uninstall failed because element was not found... did it really failed? :ROFLMAO: :ROFLMAO: :ROFLMAO: :ROFLMAO: :ROFLMAO: :ROFLMAO: :ROFLMAO: :ROFLMAO: :ROFLMAO:
 

Attachments

Please do following.

FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB2656373;KB3065987 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
 
PeterJ said:
Please do following.

FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB2656373;KB3065987 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
Click to expand...
Error message "frst64.exe is not a valid win32 application"
According to an user on malwarebytes forum this could run from a usb stick in safe boot, but in this way we would lose the windows feature popup on.
Any idea? 🥲
 
PeterJ said:
Please do following.

FRST Registry Search
  1. Click the Start button and choose Control Panel.
  2. In the upper right corner ensure the View by: is set to Category.
  3. Select the Programs group.
  4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog.
    Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps. You can minimize it if you wish but keep it open.
  5. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  6. Right-click on the file FRST64.exe and choose Run as administrator.
  7. Copy and paste KB2656373;KB3065987 into the Search box and click the Search Registry button.
  8. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  9. You may close any remaining open windows now.
Click to expand...
Updates:I tried to use regscanner and attached the results, hope this can be helpful. Also please check the capture of the win features popup as it's empty and i don't know if it's good or not :D
 

Attachments

Try this and report the result.

FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.

    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.

    When completed copy and paste the following commands into it, press enter after each.
    Code: 
    cd C:\Users\Zhood_2\Desktop
    Code: 
    FRST64.exe
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  4. Copy and paste KB2656373;KB3065987 into the Search box and click the Search Registry button.
  5. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  6. You may close any remaining open windows now.
 
PeterJ said:
Try this and report the result.

FRST Registry Search
  1. Click the Start button and in the search box, type CMD
  2. When you see cmd.exe on the list, right-click on it and select Run as administrator.
  3. When command prompt opens, copy and paste the following command into it, press enter afterwards.

    Code: 
    REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS

    Note: This loads your components hive which is what we want. Please keep the command prompt windows open while you perform the remaining steps. You can minimize it if you wish but keep it open.

    When completed copy and paste the following commands into it, press enter after each.
    Code: 
    cd C:\Users\Zhood_2\Desktop
    Code: 
    FRST64.exe
    Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
  4. Copy and paste KB2656373;KB3065987 into the Search box and click the Search Registry button.
  5. When the scan is complete, a message will display that 'SearchReg.txt' is saved in the same folder FRST was started from. Notepad will open this file also. Close Notepad and attach the file 'SearchReg.txt' to your next reply.
  6. You may close any remaining open windows now.
Click to expand...
Firefox was blocking my app... ok solved
I did open the components popup and run the correct FRST64, will upload the log soon
 
Last edited:
There is a hacktool present or remnants of it to use Windows and / or Office not legitimately.
It is against the rules to help people with an illegal operating system or other illegally used programs.
Hacktools can make your system slower and also less secure.
Do you agree that we continue to do a repair attempt for this computer that will also remove the hacktool ?
 
PeterJ said:
There is a hacktool present or remnants of it to use Windows and / or Office not legitimately.
It is against the rules to help people with an illegal operating system or other illegally used programs.
Hacktools can make your system slower and also less secure.
Do you agree that we continue to do a repair attempt for this computer that will also remove the hacktool ?
Click to expand...
Hi Peter,
please point to me the hacktool and i will remove it before starting the operation. PC has a genuine OEM system, and is not my hands daily, so i'm not aware of any hacked software. I'm sorry for this, will investigate later with family :)
And yes, i do agree to remove it and going ahead, of course :)
 
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