[Win7] Desperately Seeking Help

J

JMS

Member
Joined
Dec 10, 2020
Posts
20
I don't know how to explain my problem. I'm working remotely and yesterday there was an update to CISCO VPN - it failed, and it looks like it completely deleted the file. I can't download the new file because I don't have net Framework 4, and I've tried everything I could find but can't download it. I keep getting failure due to fatal error. I know that I had an issue with .Net Framework because, when I turn on the computer I get a MOM.exe error that a program can't work without Net Framework 4
Before today I wasn't able to download any window updates since October. I think I must have multiple copies of everything I could find. I used a NET Frame uninstaller to be able to reinstall the programs - and various other programs. My son updated my monitor, to dual monitors to help me with work - and I have a AMD Radeon HD 5450. That also has issues. He tried unstalling and installing the drivers multiple times - but it hasn't been able to fix it. He said it ignore the issues as it works, and it did. Unfortunately he doesn't live here and be of much help.

FYI: Yes I am blonde.

Any assistance you can offer would be greatly appreciated. Stay safe, healthy and happy. Happy Holidays to all.
 

Attachments

Hello and welcome,

Attach the logfile C:\Windows\Logs\CBS\CheckSUR.log to your next reply.
 
Zip it first or upload the file to a file sharing site such as Filedropper.com and provide the downloadlink.
 
Yes.
Is avast still installed and if so what version ?

Provide your Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Filedropper or SendSpace and just provide the link here.

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.
 
I don't need those files.
Please perform the instructions in message #6 only.
 
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
  2. Download the attachment fixlist.txt and save it to your desktop.
  3. Right-click on FRST64.exe and select "Run as administrator".
  4. Press the Fix button.
  5. The tool will now process fixlist.txt.
  6. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  7. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  8. Post the logfile Fixlog.txt as attachment in your next reply.
 

Attachments

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
  1. Download SURT for your system. (Windows 7 SP1 x64)
  2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
  3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
  4. Attach this log to your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)
 
The log file CheckSur.log of today is clean.
Are there any remaining issues left ?
 
I was able to download the CISCO web connect VPN to work so I am extremely happy. I still have the MOM.exe error when the computer boots, and was unable to download .net framework. Computer is working fine. Thank you for your help!!!
 
Post a screenshot of the error that appears or take a photo of it.
 
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